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Product information disapearing

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13 Nov 2014, 7:36 PM
#1
goatwhisperer avatar

goatwhisperer

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Product information disapearing

Due to illness (disability) I took my store off line for a couple of years. All I did was go in and set all the items as disabled.
My wife has decided to take over and start the business back up so I went in and enabled everything. However everytime I edit an item it seems to save OK may even work once but then all the details disappear. If I copy an item the new item is there and then gone. I just tried adding an item and when I hit the insert item button it just takes me to a blank screen.
I'm assuming my ISP made some sort of database change and the DB is not adding changing the items, it just erases almost everything when I try to change one. I'm hoping someone can point me in the right direction to try and find the issue.
I plan on updating ZC but I would rather get the store working first.... If not I'll probably just start with a fresh install.
Thanks for any help
Tom

15 Nov 2014, 12:43 AM
#2
mc12345678 avatar

mc12345678

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Re: Product information disapearing

goatwhisperer:

Due to illness (disability) I took my store off line for a couple of years. All I did was go in and set all the items as disabled.
My wife has decided to take over and start the business back up so I went in and enabled everything. However everytime I edit an item it seems to save OK may even work once but then all the details disappear. If I copy an item the new item is there and then gone. I just tried adding an item and when I hit the insert item button it just takes me to a blank screen.
I'm assuming my ISP made some sort of database change and the DB is not adding changing the items, it just erases almost everything when I try to change one. I'm hoping someone can point me in the right direction to try and find the issue.
I plan on updating ZC but I would rather get the store working first.... If not I'll probably just start with a fresh install.
Thanks for any help
Tom

Your last inclination is more along the route needed. As a result of php upgrades, your old store version nolonger operates as desired. Follow these instructions and you can "start new" but with your old data: http://www.zen-cart.com/entry.php?3-How-do-I-rebuild-my-site-on-the-new-version-instead-of-upgrading

ZC Installation/Maintenance Support <- Site
Contribution for contributions welcome...

15 Nov 2014, 3:01 PM
#3
picaflor_azul avatar

picaflor_azul

Totally Zenned

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picaflor-azul.com
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Re: Product information disapearing

goatwhisperer:

Due to illness (disability) I took my store off line for a couple of years. All I did was go in and set all the items as disabled.
My wife has decided to take over and start the business back up so I went in and enabled everything. However everytime I edit an item it seems to save OK may even work once but then all the details disappear. If I copy an item the new item is there and then gone. I just tried adding an item and when I hit the insert item button it just takes me to a blank screen.
I'm assuming my ISP made some sort of database change and the DB is not adding changing the items, it just erases almost everything when I try to change one. I'm hoping someone can point me in the right direction to try and find the issue.
I plan on updating ZC but I would rather get the store working first.... If not I'll probably just start with a fresh install.
Thanks for any help
Tom

Take a look at this thread:

http://www.zen-cart.com/showthread.php?200331-Some-products-descriptions-disappeared-after-migration-and-upgrade-from-1-3-9-to-1-5

Thanks,

Anne