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Large image not working on new products.

Started by i_wish_i_could on 18 Nov 2014, 6:42 AM · Views: 894

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18 Nov 2014, 6:42 AM
#1
i_wish_i_could avatar

i_wish_i_could

Zen Follower

Join Date:
Dec 2010
Posts:
112
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Large image not working on new products.

I loaded some new products and images on Zen Cart. When I go to view my new product online it is shown ok but when I click on "Larger image", to see if it works only a smaller image shows. If I go and check on older products I had entered the Larger image is working fine.

I have checked on my hosts system and the larger image in sitting in correct place in Large Images folder.

This problem only occurred in the last batch of products and images I loaded onto Zen Cart.

Does anyone know the solution to this problem?

I wish I could :(

o What version of Zen Cart? v1.3.9h
o Is it a new install or an upgrade? New installed on my server Just Host. I am editing it there.
o What the addons/contributions you have installed? Non
o What customizations have you made? Created custom Template. Moved text and boxes form home page. Setting up categories etc
o What type of server are you using? Unix-based servers on JustHost.com
o Are you installing locally? It’s already installed on my host. I am editing it there.
 What operating system? Windows 7
 What version of PHP is installed on the server? PHP 5.2.16

o
o What version of MYSQL is installed on the server? MySQL server version 5.0.91
o What you were doing when your problem occurred? Editing my home page
o What are the steps to reproduce the problem?
o Have you attempted to fix the problem? Reading FAQ and trying instructions found there.

18 Nov 2014, 11:56 AM
#2
mc12345678 avatar

mc12345678

Totally Zenned

Join Date:
Jul 2012
Posts:
16,908
Plugin Contributions:
2

Re: Large image not working on new products.

Based on the description of actions taken and existing condition, it sounds like the image being chosen by ZC as the lrge imge does not hve a dimension as large as your other large imaages. If your large image is loaded separate from your other sized images either is not named and stored to be loaded as the large image or the large image file is not stored at the size desired to be presented as the lage size...

This is based on the fact that other large images are loading correctly. The other remote possibility is that this product is aa different product type than those that work poperly and that product type handles images differently. Remote because that would be a rare likelihood and abnormal.

Another test would be to briefly change to the default template and see if the result change. If not then still points to the stronge likelihood tht the saved image is in some way wrong.

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