Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

2 Dec 2014, 4:34 PM

#1

New Zenner

Join Date:: Dec 2014
Location:: PA
Posts:: 3
Plugin Contributions:: 0

Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

So the problem is this... We have created a coupon code for free shipping for a specific time period. Orders within the period that are using the code are still being charged the full amount on their credit card.

for example. the order is for 1 item at 18.00 + 8.00 shipping = 26.00 - 8.00 (free shipping coupon code) = 18.00
Credit card charge....26.00

Why is this happening?

2 Dec 2014, 5:24 PM

#2

lat9

Administrator

Join Date:: Sep 2009
Location:: Stuart, FL
Posts:: 14,119
Plugin Contributions:: 56

Re: Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

What are your settings for Modules->Order Total? Specifically, is your Coupon sort order higher than that for your Shipping?

My website

2 Dec 2014, 7:35 PM

#3

moonu

New Zenner

Join Date:: Dec 2014
Location:: PA
Posts:: 3
Plugin Contributions:: 0

Re: Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

Hello Lat9

Thank you for that information!! That appears to have been the problem, coupon code was higher than the shipping.

It should be working fine now. :D

2 Dec 2014, 9:34 PM

#4

moonu

New Zenner

Join Date:: Dec 2014
Location:: PA
Posts:: 3
Plugin Contributions:: 0

Re: Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

Well I guess I spoke too soon. We thought it was fixed, but it is still doing the same thing. Any other ideas?

2 Dec 2014, 10:08 PM

#5

lat9

Administrator

Join Date:: Sep 2009
Location:: Stuart, FL
Posts:: 14,119
Plugin Contributions:: 56

Re: Commerce Question ~ Coupon Code applies but Credit Card still charged full amount.

How about posting your settings for Modules->Order Totals?

My website