not sending any emails

3 Dec 2014, 11:41 PM

#1

Zen Follower

Join Date:: Sep 2007
Location:: Far South Coast, NSW, Australia
Posts:: 427
Plugin Contributions:: 0

not sending any emails

Our site has stopped sending out emails in the last few days - order confirmations, manual emails, password resets - anything. What could have happened? And yes, I know we should have upgraded but I'm sure that's not the problem.

4 Dec 2014, 12:03 AM

#2

jenpen

Zen Follower

Join Date:: Sep 2007
Location:: Far South Coast, NSW, Australia
Posts:: 427
Plugin Contributions:: 0

Re: not sending any emails

Update - I just received a manually-sent email, it just took a while. But it's not sending password resets or order confirmations, maybe more.

7 Dec 2014, 3:25 AM

#3

jenpen

Zen Follower

Join Date:: Sep 2007
Location:: Far South Coast, NSW, Australia
Posts:: 427
Plugin Contributions:: 0

Re: not sending any emails

Anyone?

7 Dec 2014, 2:57 PM

#4

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: not sending any emails

Anytime a problem begins 'suddenly', without any changes made by me, my assumption is that my host has made some configuration change. Have you contacted them?

7 Dec 2014, 4:44 PM

#5

ukstuff

New Zenner

Join Date:: Apr 2010
Posts:: 9
Plugin Contributions:: 0

Re: not sending any emails

Just had the same, Jenpen. Since at least Friday I'm not getting any notifications. I have sent email via the address from elsewhere and there is no issue with receiving it.

I am using 1.3.9d

I thought maybe 1&1, my host had started using SMTP so I even filled out that area but to no avail. Who is your host?

9 Dec 2014, 4:31 AM

#6

jenpen

Zen Follower

Join Date:: Sep 2007
Location:: Far South Coast, NSW, Australia
Posts:: 427
Plugin Contributions:: 0

Re: not sending any emails

Crazydomains - I know, I know.

They say they always advise customers before they make any changes.

Anyway, it's probably time to upgrade and hopefully that will fix it. Thanks.

13 Dec 2014, 4:21 PM

#7

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: not sending any emails

If it's not "sending" emails then PHP errors about the failure should be logged. See log details: http://www.zen-cart.com/content.php?124

If emails are "not being received" (which is different than not "sending") then whatever email server you're sending through is probably rejecting the messages for some reason. Could be a need to authenticate, in which case you should be using SMTPAUTH in ZC. Or your email server might have gotten itself blacklisted, which your hosting company will have to beg to have fixed on your behalf.
More about the many possible causes of lost emails at: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
and http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

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14 Dec 2014, 4:08 AM

#8

jenpen

Zen Follower

Join Date:: Sep 2007
Location:: Far South Coast, NSW, Australia
Posts:: 427
Plugin Contributions:: 0

Re: not sending any emails

DrByte, thanks for your help. After I got the upgrade working the site is now sending emails as it should.