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Communication Error-Please notify webmaster-Your credit card could not be authorized

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Started by sharc316 on 5 Dec 2014, 7:26 PM · Views: 1,181

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5 Dec 2014, 7:26 PM
#1
sharc316 avatar

sharc316

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Communication Error-Please notify webmaster-Your credit card could not be authorized

Hi,

An error happens above when a customer is trying process their order.

Can someone help with this?

bequjuice.com

5 Dec 2014, 8:03 PM
#2
sharc316 avatar

sharc316

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Re: Communication Error-Please notify webmaster-Your credit card could not be authorized

Getting this for debug:

Dec-05-2014 03:02:14

Comm results: 35 error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version
number

Response Code: .
Response Text:

Sending to Authorizenet: Array
(
[x_login] => *******
[x_tran_key] => *******
[x_relay_response] => FALSE
[x_delim_data] => TRUE
[x_delim_char] => |
[x_encap_char] => *
[x_version] => 3.1
[x_type] => AUTH_ONLY
[x_method] => CC
[x_amount] => 7.61
[x_currency_code] => USD
[x_card_num] => XXXXXXXXXXXXXXXX
[x_exp_date] =>
[x_card_code] => ****
[x_email_customer] => FALSE
[x_email_merchant] => FALSE
[x_cust_id] => 1
[x_invoice_num] => 2033-zBQahB
[x_first_name] =>
[x_last_name] =>
[x_company] =>
[x_address] =>
[x_city] =>
[x_state] =>
[x_zip] =>
[x_country] => United States
[x_phone] =>
[x_email] =>
[x_ship_to_first_name] =>
[x_ship_to_last_name] =>
[x_ship_to_address] =>
[x_ship_to_city] =>
[x_ship_to_state] =>
[x_ship_to_zip] =>
[x_ship_to_country] => United States
[x_description] => Chocolate Almond Milk (qty: 1)
[x_recurring_billing] => NO
[x_customer_ip] => 66.
[x_po_num] => Dec-05-2014 03:02:13
[x_freight] => 0.00
[x_tax_exempt] => FALSE
[x_tax] => 0.62
[x_duty] => 0
[x_allow_partial_Auth] => FALSE
[Date] => December 5, 2014, 3:02 pm
[IP] =>
[Session] => 66c63cc0e325b7a14d14f9d9e755d720
[url] => https://secure.authorize.net/gateway/transact.dll
)

Results Received back from Authorizenet: Array
(
[0] => Response from gateway
[1] =>
[Expected-MD5-Hash] => 777A827CBA608FE59C567DAA557906CC
[HashMatchStatus] => FAIL
)

CURL communication info: Array
(
[url] => https://secure.authorize.net/gateway/transact.dll
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.001096
[connect_time] => 0.092491
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
[certinfo] => Array
(
)

)

RAW data received:

5 Dec 2014, 8:29 PM
#4
lhungil avatar

lhungil

Totally Zenned

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Re: Communication Error-Please notify webmaster-Your credit card could not be authorized

Important announcement about POODLE and payment security. Highly recommend subscribing to Zen Cart Release Announcements on the forums to receive an email when an important announcement is made.

If still running into issues after applying the above patches, there is also a pre-release version of Authorize.NET available for Zen Cart 1.5.x. I would not apply the pre-release version unless absolutely necessary.

NOTE 1: I would strongly recommend upgrading your site to Zen Cart 1.5.3+. Zen Cart 1.5.3 more secure, stable, and able to run on more hardware (and versions of PHP / MySQL). Here is the current listing of known bugs and their resolution for Zen Cart 1.5.3.

NOTE 2: A quick search on Google reveals... A quick search on Bing reveals... And on Zen Cart's Facebook page...

The glass is not half full. The glass is not half empty. The glass is simply too big!
Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker

5 Dec 2014, 8:55 PM
#5
sharc316 avatar

sharc316

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Re: Communication Error-Please notify webmaster-Your credit card could not be authorized

Thank you guys. I was not aware of this change. I've followed the instructions and issue resolved. Thank you very much! I'll subscribe to the news feed.