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i can not send an email to hotmail.com

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17 Dec 2014, 5:56 AM
#1
sungmo avatar

sungmo

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i can not send an email to hotmail.com

Hi guys~~~

i have a question about email

i usally send an email once a week to customer **in admin **~

but i can not send emails to hotmail.com

does hotmail have strong spam policy?

only hotmail.... if you have a solution please let me know...

thank you and have a good one...

17 Dec 2014, 7:35 AM
#2
drbyte avatar

drbyte

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Re: i can not send an email to hotmail.com

A forum search for DMARC shows other discussions about email providers (including hotmail, yahoo, aol, etc) implementing tougher spam-control rules this year.

The solution is:

  1. Set Email Transport method to SMTPAUTH, and provide your SMTP username+password, host, port, etc settings.
  2. Ensure "Email must send from known host" is enabled
  3. Ensure that your "Email Address (sent FROM)" address is a real email address on the same domain as your webstore (ie: if your store is "marys_pots.com" then use an email address like sales@marys_pots.com ) ... because trying to send from gmail.com or hotmail.com is seen as spoofing and falsifying the email origins.
  4. Thus it requires than you have an actual mailbox on your domain (ie: the sales@marys_pots.com account must be real)

Additional reading about email issues:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails
... and search for DMARC, both here in the forums and elsewhere online.

.
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17 Dec 2014, 6:58 PM
#3
sungmo avatar

sungmo

New Zenner

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Re: i can not send an email to hotmail.com

Thank you DrByte

you help me a lot...

have a good one..bye~

DrByte:

A forum search for DMARC shows other discussions about email providers (including hotmail, yahoo, aol, etc) implementing tougher spam-control rules this year.

The solution is:

  1. Set Email Transport method to SMTPAUTH, and provide your SMTP username+password, host, port, etc settings.
  2. Ensure "Email must send from known host" is enabled
  3. Ensure that your "Email Address (sent FROM)" address is a real email address on the same domain as your webstore (ie: if your store is "marys_pots.com" then use an email address like sales@marys_pots.com ) ... because trying to send from gmail.com or hotmail.com is seen as spoofing and falsifying the email origins.
  4. Thus it requires than you have an actual mailbox on your domain (ie: the sales@marys_pots.com account must be real)

Additional reading about email issues:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails
... and search for DMARC, both here in the forums and elsewhere online.