Hitting a wall with installation : blank screen

7 Jan 2015, 10:23 PM

#21

Totally Zenned

Join Date:: Jan 2007
Location:: Los Angeles, California, United States
Posts:: 10,011
Plugin Contributions:: 3

Hitting a wall with installation : blank screen

DrByte:

Given all the difficulties you've had with importing the database, I'm inclined to ask: who's the hosting company?
Don't they provide standard tools like phpMyAdmin to manage database data?

Read MY MIND.. because MY thought was that it sounds like it time for the OP to find a NEW hosting company.. Sounds like their server setup was the end and beginning of the OPs issues.. (IJS...)

My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

7 Jan 2015, 11:25 PM

#22

lhungil

Totally Zenned

Join Date:: Feb 2012
Location:: mostly harmless
Posts:: 1,818
Plugin Contributions:: 4

Re: Hitting a wall with installation : blank screen

Could be their OLD hosting provider had really old versions of PHP and MySQL... And the database export contained "TYPE=MyISAM" instead of "ENGINE=MyISAM"... I've not tried importing old mysqldump code into a newer version of MySQL using a recent version of phpMyAdmin, so just speculating...

But at the same time... Why did the NEW hosting provider change the credentials on the database without notifying you?

I also did not like the answer of "just use the installation front controller (index.php) from an older version to install the current version of Zen Cart"... Granted this one was probably a little more difficult to troubleshoot... But once the OP posted the PHP information (and I saw XCache installed), I found the answer by doing a quick search of these forums with "install blank page XCache " (and then did another search to find a potential way to temporarily disable OP code caching via XCache during the Zen Cart installation)...

The glass is not half full. The glass is not half empty. The glass is simply too big!
Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker

8 Jan 2015, 4:30 AM

#23

divavocals

Totally Zenned

Join Date:: Jan 2007
Location:: Los Angeles, California, United States
Posts:: 10,011
Plugin Contributions:: 3

Re: Hitting a wall with installation : blank screen

lhungil:

Could be their OLD hosting provider had really old versions of PHP and MySQL... And the database export contained "TYPE=MyISAM" instead of "ENGINE=MyISAM"... I've not tried importing old mysqldump code into a newer version of MySQL using a recent version of phpMyAdmin, so just speculating...

But at the same time... Why did the NEW hosting provider change the credentials on the database without notifying you?

I also did not like the answer of "just use the installation front controller (index.php) from an older version to install the current version of Zen Cart"... Granted this one was probably a little more difficult to troubleshoot... But once the OP posted the PHP information (and I saw XCache installed), I found the answer by doing a quick search of these forums with "install blank page XCache " (and then did another search to find a potential way to temporarily disable OP code caching via XCache during the Zen Cart installation)...

and hence yet another RECENT example on this forum on WHY OH WHY you DO NOT go to your hosting company to troubleshoot Zen Cart, WordPress, Joomla, Drupal, etc issues.. They USUALLY just AREN'T the right folks to ask..