Transaction went through with a warning on authorize.net SIM

13 Jan 2015, 4:47 AM

#1

Zen Follower

Join Date:: Jun 2006
Posts:: 403
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Transaction went through with a warning on authorize.net SIM

I just installed Authorize.net Sim on my site. I used my own credit card to have a try on production mode. The transaction went through, and I saw the "Thank you for shopping at RoseforLove.com!" page. But on the top of the webpage, there is a yellow line saying "WARNING: Security hash problem. Please contact store-owner immediately. Your order has not been fully authorized."

I checked my authorize.net account. The transaction is under "Unsettled Transactions" with "Captured/Pending Settlement".

How to fix the warning error? What does "Captured/Pending Settlement" mean?

13 Jan 2015, 5:02 AM

#2

lina0962

Zen Follower

Join Date:: Jun 2006
Posts:: 403
Plugin Contributions:: 0

Re: Transaction went through with a warning on authorize.net SIM

lina0962:

I just installed Authorize.net aim on my site. I used my own credit card to have a try on production mode. The transaction went through, and I saw the "Thank you for shopping at RoseforLove.com!" page. But on the top of the webpage, there is a yellow line saying "WARNING: Security hash problem. Please contact store-owner immediately. Your order has not been fully authorized."

I checked my authorize.net account. The transaction is under "Unsettled Transactions" with "Captured/Pending Settlement".

How to fix the warning error? What does "Captured/Pending Settlement" mean?

I am using Authorize.net AIM, not SIM. I saw other people have the same headache as mine. How did they figure it out?

13 Jan 2015, 6:12 AM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Transaction went through with a warning on authorize.net SIM

lina0962:

What does "Captured/Pending Settlement" mean?
That means payment was collected (captured) and will be transferred to your bank ("settled") during the next settlement batch (usually next business day around 6pm or 10pm, depending on your account and your bank). Your bank can explain what the terms "captured" and "settlement" mean in more detail.

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Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

13 Jan 2015, 6:14 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Transaction went through with a warning on authorize.net SIM

http://www.zen-cart.com/content.php?291-how-to-set-up-the-authorizenet-aim-payment-module

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.