SMTP Error: Could not connect to SMTP host

13 Jan 2015, 7:40 PM

#1

New Zenner

Join Date:: Dec 2009
Posts:: 31
Plugin Contributions:: 0

SMTP Error: Could not connect to SMTP host

I am setting up a new email address. I am using the settings that my managed webhost guy suggested, but I get an error message that says:
"Email Error: SMTP Error: Could not connect to SMTP host".

I am attaching a screen shot of my zencart admin email settings. Can someone please tell me what is wrong.

Thanks so much in advance.

Garry

13 Jan 2015, 8:29 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: SMTP Error: Could not connect to SMTP host

To make it use your credentials to log in, you need to specify SMTPAUTH, not SMTP.

More info: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems#Google_Mail_.2F_Gmail

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13 Jan 2015, 9:18 PM

#3

gold

New Zenner

Join Date:: Dec 2009
Posts:: 31
Plugin Contributions:: 0

Re: SMTP Error: Could not connect to SMTP host

Thanks DrByte. Must be something else too since that didn't work. Still get same error. Could it be the port?

13 Jan 2015, 9:37 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: SMTP Error: Could not connect to SMTP host

Could be your host doesn't allow traffic on that port.

Could be your old version of Zen Cart. Newer versions use newer code for making connections to outside services such as email. In the past I've had no trouble using the instructions from the link I shared when setting up gmail accounts on v1.5.1, but I suppose maybe Google has changed something. Or, again, it could be your server.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.