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White page with zc_install

Started by olaf on 26 Jan 2015, 4:38 PM · Views: 1,998

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26 Jan 2015, 4:38 PM
#1
olaf avatar

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White page with zc_install

Hey, is there any help to get aboud my installasion problem,Im try to install Zencart 1,5,4 true Filzilla to my puplic-html folder and I did
everithing rigth from start and change permission one the rigth folders and rename configure.php and when I go to http://www.friola.no/zc_install/index.php in my browser I get white page, no error message, just white page. Before that I get first this pages belov.
Can this have anithing to do whith my PHP configuration in cpanel, becose I make new database and user and full ########## to database, username and pass is correct so what can be wrong her.

Olaf

PHP 5.4.35

You are seeing this page for one or more reasons:

This is your first time using Zen Cart® and you haven't yet completed the normal Installation procedure.
If this is the case for you, Click here to begin installation.

Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.
If you recently edited your configure.php files for any reason, or maybe moved your site to a different folder or different server, then you'll need to review and update all your settings to the correct values for your server.
Additionally, if the permissions have been changed on your configure.php files, then maybe they're too low for the files to be read.
Or the configure.php files could be missing altogether.
Or your hosting company has recently changed the server's PHP configuration (or upgraded its version) then they may have broken things as well.
See the Online FAQ and Tutorials area on the Zen Cart® website for assistance.
26 Jan 2015, 5:06 PM
#2
mc12345678 avatar

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Re: White page with zc_install

What are the contents of your includes/configure.php file (without database credentials)? Above said renamed configure.php, what do you mean by that? There is no renaming of the file itself...

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26 Jan 2015, 5:11 PM
#3
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Re: White page with zc_install

I'm guessing your server has xcache enabled, and it's tripping an error.

Can you make the small change described here: http://www.zen-cart.com/showthread.php?215741-Hitting-a-wall-with-installation-blank-screen&p=1268753#post1268753 and try zc_install again.

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Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

26 Jan 2015, 7:58 PM
#4
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Re: White page with zc_install

Thanks for replay, I came litle bit further after change the the index.php As you sugguest my to do, but when I come to database setup I get this error
Connection to database faliet
About changhing configure.php, I only change it from dist-configure.php to configure.php

26 Jan 2015, 8:18 PM
#5
mc12345678 avatar

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Re: White page with zc_install

Olaf:

Thanks for replay, I came litle bit further after change the the index.php As you sugguest my to do, but when I come to database setup I get this error
Connection to database faliet
About changhing configure.php, I only change it from dist-configure.php to configure.php

The dist-configure.php file is provided as a reference about the contents expected in a configure.php file.

If this is your first time installing ZC, may I suggest the following reference, and also to expedite things from this point to rename the current includes/configure.php file back to dist-configure.php and run zc_install to have the system create the file for you.

http://www.zen-cart.com/content.php?147-how-do-i-install-zen-cart

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26 Jan 2015, 11:05 PM
#6
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Re: White page with zc_install

Olaf:

Connection to database faliet
If the connection to the database is failing, then you supplied an invalid combination of database name, username, password.

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27 Jan 2015, 7:01 PM
#7
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Re: White page with zc_install

Ok. bud can I delete my username in cpanel and make new user and password without to delete database?.

When I come to Zen Cart® Setup - System Inspection, I se ther is one yellow line ther, PHP Output Buffering (gzip) = OFF
does this have anything to do whith my problem.

27 Jan 2015, 7:06 PM
#8
drbyte avatar

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Re: White page with zc_install

Olaf:

can I delete my username in cpanel and make new user and password without to delete database?.Yes. The MySQL page in cPanel allows you to delete and create users, and assign those users to the database.
If you didn't assign that user all permissions to the database, then it won't be able to connect, even if you give the right username+password.
Olaf:

When I come to Zen Cart® Setup - System Inspection, I se ther is one yellow line ther, PHP Output Buffering (gzip) = OFF
does this have anything to do whith my problem.
No

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27 Jan 2015, 7:50 PM
#9
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Re: White page with zc_install

Thanks for that,

27 Jan 2015, 8:05 PM
#10
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Re: White page with zc_install

Ok, last time before I delete and start all over, I have this error in my errorlog,
client denied by server configuration: /home/friolopa/public_html/includes/filenames.php
what does that mean,

27 Jan 2015, 8:23 PM
#11
drbyte avatar

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Re: White page with zc_install

Olaf:

Ok, last time before I delete and start all over, I have this error in my errorlog,
client denied by server configuration: /home/friolopa/public_html/includes/filenames.php
what does that mean,
That occurs when zc_install opens the System Inspection page, and is a result of the system testing whether your server properly respects some security rules which are supposed to deny access to that file (and other files in that folder).
In short: you can ignore that one. It's fine, and is expected as part of running zc_install.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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27 Jan 2015, 8:23 PM
#12
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Re: White page with zc_install

*** Beaten to an answer - deleted ***

The glass is not half full. The glass is not half empty. The glass is simply too big!
Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker

31 Jan 2015, 7:05 PM
#13
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Re: White page with zc_install

Thanks for all help, the problem is solvet, it whas somthing to do with username or password was not correct,