States other than defined being charged tax

8 Feb 2015, 2:35 PM

#1

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

States other than defined being charged tax

Hi,
I have setup my ZC to charge sales tax for georgia only but a customer from florida was charged sales tax, what gives?:no:

Here is the setup for Tax Rate:

Priority:1
Tax Class: Taxable Goods
Zone: Georgia
Tax Rate: 6%
Description: GA TAX 6.0%

8 Feb 2015, 2:57 PM

#2

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: States other than defined being charged tax

Zencart has a default tax rate installed for Florida. Did you remove that?

8 Feb 2015, 2:58 PM

#3

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: States other than defined being charged tax

What do you see in the Locations / Taxes ... Zone Definitions ...

What are the settings on the DETAILS for this?

What do you see in the Locations / Taxes ... Tax Rates ...

8 Feb 2015, 4:40 PM

#4

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: States other than defined being charged tax

stevesh:

Zencart has a default tax rate installed for Florida. Did you remove that?

Yes, FL was deleted. Actually on second thought I edit the definition and changed it to GA. Maybe I should completed delete it and add GA?

8 Feb 2015, 4:43 PM

#5

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: States other than defined being charged tax

Ajeh:

What do you see in the Locations / Taxes ... Zone Definitions ...

What are the settings on the DETAILS for this?

What do you see in the Locations / Taxes ... Tax Rates ...

Thank you. Apparently I missed the zone setup in the details (it was left in the default FL), lol.

Case closed!

8 Feb 2015, 4:44 PM

#6

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: States other than defined being charged tax

Thanks for the update that this is now working and for posting the cause of your issue ... :smile:

12 Feb 2015, 12:37 AM

#7

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: States other than defined being charged tax

I checked everything, all the details and zones are set to GA but customers outside of GA are still being charged tax, help what else do I need to check?

Tax rate:
Priority: 1
Tax Class: Taxable Goods
Zone: Georgia
Tax Rate: 6%
Description: GA TAX 6.0%

Zone Name: Georgia
Zone Description: Georgia local sales tax zone
Status: On

Country: United States
Zone: Georgia

12 Feb 2015, 1:15 AM

#8

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: States other than defined being charged tax

First, let's look at what Tax is set ... go to Locations / Taxes ... Tax Rates ... what do you see?

Click on DEFINE ZONES ... what do you see?

Click on DETAILS ... what do you see?

12 Feb 2015, 2:26 AM

#9

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: States other than defined being charged tax

All details listed in original post, thanks.

12 Feb 2015, 5:17 AM

#10

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: States other than defined being charged tax

In Configuration ... My Store ... what do you have set for:

Basis of Product Tax
On what basis is Product Tax calculated. Options are
Shipping - Based on customers Shipping Address
Billing Based on customers Billing address
Store - Based on Store address if Billing/Shipping Zone equals Store zone

Shipping
Billing
Store

12 Feb 2015, 3:12 PM

#11

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: States other than defined being charged tax

Basis of Product Tax and Basis of Shipping tax both set to Shipping