NOTE: Downloads are not available until payment has been confirmed

when client use ipn paypal method

so no matter which status i change . this still show up "NOTE: Downloads are not available until payment has been confirmed"

what can do please

Here all the photo :

[img]http://s9.postimg.org/lx8gq2dij/downloadare_not_avalible.jpg[/img]

[img]http://s28.postimg.org/68yrkb0tl/all_status1.jpg[/img]

[img]http://s12.postimg.org/axcs5lod5/all_status.jpg[/img]

I need help .

The problem is .
no matter which payment method is .
or free item

alwas have this massage NOTE: Downloads are not available until payment has been confirmed

i change many times the status .

which file need check ?

You need to check your admin's Configuration->Attribute Settings, specifically the Downloads Controller Order Status Value >= lower value and Downloads Controller Order Status Value <= upper value. Those values define the range of order-status values that cover orders in your store for which you've received payment (so you're not giving your downloads away for free).

lat9:

You need to check your admin's Configuration->Attribute Settings, specifically the Downloads Controller Order Status Value >= lower value and Downloads Controller Order Status Value <= upper value. Those values define the range of order-status values that cover orders in your store for which you've received payment (so you're not giving your downloads away for free).

No matter what i do . change evertime to diffrent status .

same - NOTE: Downloads are not available until payment has been confirmed

i'm even don't know how it's need look after this "NOTE: Downloads are not available until payment has been confirmed" removed .

here the attribute setting

[img]http://s27.postimg.org/g873zhxnj/attribute_setting.jpg[/img]

and here the code of tpl_modules_downloads

<?php
/**
 * Module Template
 *
 * @package templateSystem
 * @copyright Copyright 2003-2006 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: tpl_modules_downloads.php 6374 2007-05-25 20:24:42Z drbyte $
 */
/**
 * require the downloads module
 */
  require(DIR_WS_MODULES . zen_get_module_directory('downloads.php'));
?>

<?php
// download is available
  if ($downloads->RecordCount() > 0) {
?>

<table border="0" width="100%" cellspacing="0" cellpadding="0" id="downloads">
<caption><h4><?php echo HEADING_DOWNLOAD; ?></h4></caption>
  <tr class="tableHeading">
      <th scope="col" id="dlFileNameHeading"><?php echo TABLE_HEADING_PRODUCT_NAME; ?></th>
      <th scope="col" id="dlByteSize"><?php echo TABLE_HEADING_BYTE_SIZE; ?></th>
      <th scope="col" id="dlButtonHeading"><?php echo TABLE_HEADING_DOWNLOAD_FILENAME; ?></th>
      <th scope="col" id="dlDateHeading"><?php echo TABLE_HEADING_DOWNLOAD_DATE; ?></th>
      <th scope="col" id="dlCountHeading"><?php echo TABLE_HEADING_DOWNLOAD_COUNT; ?></th>
      <th scope="col" id="dlButtonHeading"> </th>
          </tr>
<!-- list of products -->
<?php
    while (!$downloads->EOF) {
// MySQL 3.22 does not have INTERVAL
      list($dt_year, $dt_month, $dt_day) = explode('-', $downloads->fields['date_purchased_day']);
      $download_timestamp = mktime(23, 59, 59, $dt_month, $dt_day + $downloads->fields['download_maxdays'], $dt_year);
      $download_expiry = date('Y-m-d H:i:s', $download_timestamp);

      $is_downloadable = ( (file_exists(DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename']) && (($downloads->fields['download_count'] > 0 && $download_timestamp > time()) || $downloads->fields['download_maxdays'] == 0)) ) ? true : false;
      $zv_filesize = filesize (DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename']);
      if ($zv_filesize >= 1024) {
        $zv_filesize = number_format($zv_filesize/1024/1024,2);
        $zv_filesize_units = TEXT_FILESIZE_MEGS;
      } else {
        $zv_filesize = number_format($zv_filesize);
        $zv_filesize_units = TEXT_FILESIZE_BYTES;
      }
?>
          <tr class="tableRow">
<!-- left box -->
<?php
// The link will appear only if:
// - Download remaining count is > 0, AND
// - The file is present in the DOWNLOAD directory, AND EITHER
// - No expiry date is enforced (maxdays == 0), OR
// - The expiry date is not reached

//      if ( ($downloads->fields['download_count'] > 0) && (file_exists(DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename'])) && ( ($downloads->fields['download_maxdays'] == 0) || ($download_timestamp > time())) ) {
      if  ($is_downloadable) {
?>
      <td class=""><?php echo '<a href="' . zen_href_link(FILENAME_DOWNLOAD, 'order=' . $last_order . '&id=' . $downloads->fields['orders_products_download_id']) . '">' . $downloads->fields['products_name'] . '</a>'; ?></td>
<?php } else { ?>
      <td class=""><?php echo $downloads->fields['products_name']; ?></td>
<?php
      }
?>
      <td class=""><?php echo $zv_filesize . $zv_filesize_units; ?></td>
      <td class=""><?php echo $downloads->fields['orders_products_filename']; ?></td>
      <td class=""><?php echo ($downloads->fields['download_maxdays'] == 0 ? TEXT_DOWNLOADS_UNLIMITED : zen_date_short($download_expiry)); ?></td>
      <td class="centeredContent"><?php echo ($downloads->fields['download_maxdays'] == 0 ? TEXT_DOWNLOADS_UNLIMITED_COUNT : $downloads->fields['download_count']); ?></td>
      <td class="centeredContent"><?php echo ($is_downloadable) ? '<a href="' . zen_href_link(FILENAME_DOWNLOAD, 'order=' . $last_order . '&id=' . $downloads->fields['orders_products_download_id']) . '">' . zen_image_button(BUTTON_IMAGE_DOWNLOAD, BUTTON_DOWNLOAD_ALT) . '</a>' : ' '; ?></td>
    </tr>
<?php
    $downloads->MoveNext();
    }
?>
  </table>

<?php
// old way
//    if (!strstr($PHP_SELF, FILENAME_ACCOUNT_HISTORY_INFO)) {
// new way
      if (!($_GET['main_page']==FILENAME_ACCOUNT_HISTORY_INFO)) {
?>
<p><?php printf(FOOTER_DOWNLOAD, '<a href="' . zen_href_link(FILENAME_ACCOUNT, '', 'SSL') . '">' . HEADER_TITLE_MY_ACCOUNT . '</a>'); ?></p>
<?php } else { ?>
<?php
// other pages if needed
      }
?>

<?php
} // $downloads->RecordCount() > 0
?>

<?php
// download is not available yet
if ($downloads_check_query->RecordCount() > 0 and $downloads->RecordCount() < 1) {
?>
 <fieldset><?php echo DOWNLOADS_CONTROLLER_ON_HOLD_MSG ?></fieldset>
<?php
}
?>

and here the code for tpl account history info

<?php
/**
 * Page Template
 *
 * Loaded automatically by index.php?main_page=account_edit.<br />
 * Displays information related to a single specific order
 *
 * @package templateSystem
 * @copyright Copyright 2003-2006 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: tpl_account_history_info_default.php 6247 2007-04-21 21:34:47Z wilt $
 */
?>
<div class="centerColumn" id="accountHistInfo">

<div class="forward"><?php echo HEADING_ORDER_DATE . ' ' . zen_date_long($order->info['date_purchased']); ?></div>
<br class="clearBoth" />

<table border="0" width="100%" cellspacing="0" cellpadding="0" summary="Itemized listing of previous order, includes number ordered, items and prices">
<caption><h2 id="orderHistoryDetailedOrder"><?php echo HEADING_TITLE . ORDER_HEADING_DIVIDER . sprintf(HEADING_ORDER_NUMBER, $_GET['order_id']); ?></h2></caption>
    <tr class="tableHeading">
        <th scope="col" id="myAccountQuantity"><?php echo HEADING_QUANTITY; ?></th>
        <th scope="col" id="myAccountProducts"><?php echo HEADING_PRODUCTS; ?></th>
        <th scope="col" id="myAccountModel"><?php echo "Model"; ?></th>
<?php
  if (sizeof($order->info['tax_groups']) > 1) {
?>
        <th scope="col" id="myAccountTax"><?php echo HEADING_TAX; ?></th>
<?php
 }
?>
        <th scope="col" id="myAccountTotal"><?php echo HEADING_TOTAL; ?></th>
    </tr>
<?php
  for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {
  ?>
    <tr>
        <td class="accountQuantityDisplay"><?php echo  $order->products[$i]['qty'] . QUANTITY_SUFFIX; ?></td>
        <td class="accountProductDisplay"><?php echo  $order->products[$i]['name'];
        // BON added this part for show video instruction link
        $products_video_query = "Select products_video_instruction, products_video_instruction_download From " . TABLE_PRODUCTS . " Where products_id = '" . (int)$order->products[$i]['id'] . "'";
        $products_video = $db->Execute($products_video_query);
        if ($products_video->RecordCount()) {
            while (!$products_video->EOF) {
                if(($products_video->fields['products_video_instruction']!='')/*&&(file_exists(DIR_FS_DOWNLOAD . $products_video->fields['products_video_instruction']))*/){
                    echo '<br>  <a style="font-style: italic; font-size: 10px; color: blue; text-decoration: none;" href="video_instructions.php?oID=' . $_GET['order_id'] . '&pID=' . (int)$order->products[$i]['id'] . '&type=view" target="_blank" width=720 height=560>View video instruction</a>';
                }
                if($products_video->fields['products_video_instruction_download']!=''){
                    echo '  -  <a style="font-style: italic; font-size: 10px; color: blue; text-decoration: none;" href="video_instructions.php?oID=' . $_GET['order_id'] . '&pID=' . (int)$order->products[$i]['id'] . '&type=download" target="_blank" width=720 height=560>Download video instruction</a>';
                }
                $products_video->MoveNext();
            }
        }
        
        // END BON add                        

    if ( (isset($order->products[$i]['attributes'])) && (sizeof($order->products[$i]['attributes']) > 0) ) {
      echo '<ul id="orderAttribsList">';
      for ($j=0, $n2=sizeof($order->products[$i]['attributes']); $j<$n2; $j++) {
        echo '<li>' . $order->products[$i]['attributes'][$j]['option'] . TEXT_OPTION_DIVIDER . nl2br(zen_output_string_protected($order->products[$i]['attributes'][$j]['value'])) . '</li>';
      }
        echo '</ul>';
    }
?>
        </td>
        <td><?php echo $order->products[$i]['model'];?></td>
<?php
    if (sizeof($order->info['tax_groups']) > 1) {
?>
        <td class="accountTaxDisplay"><?php echo zen_display_tax_value($order->products[$i]['tax']) . '%' ?></td>
<?php
    }
?>
        <td class="accountTotalDisplay"><?php echo $currencies->format(zen_add_tax($order->products[$i]['final_price'], $order->products[$i]['tax']) * $order->products[$i]['qty'], true, $order->info['currency'], $order->info['currency_value']) . ($order->products[$i]['onetime_charges'] != 0 ? '<br />' . $currencies->format(zen_add_tax($order->products[$i]['onetime_charges'], $order->products[$i]['tax']), true, $order->info['currency'], $order->info['currency_value']) : '') ?></td>
    </tr>
<?php
  }
?>
</table>
<hr />
<div id="orderTotals">
<?php
  for ($i=0, $n=sizeof($order->totals); $i<$n; $i++) {
?>
     <div class="amount larger forward"><?php echo $order->totals[$i]['text'] ?></div>
     <div class="lineTitle larger forward"><?php echo $order->totals[$i]['title'] ?></div>
<br class="clearBoth" />
<?php
  }
?>

</div>

<?php
/**
 * Used to display any downloads associated with the cutomers account
 */
  if (DOWNLOAD_ENABLED == 'true') require($template->get_template_dir('tpl_modules_downloads.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_downloads.php');
?>


<?php
/**
 * Used to loop thru and display order status information
 */
if (sizeof($statusArray)) {
?>

<table border="0" width="100%" cellspacing="0" cellpadding="0" id="myAccountOrdersStatus" summary="Table contains the date, order status and any comments regarding the order">
<caption><h2 id="orderHistoryStatus"><?php echo HEADING_ORDER_HISTORY; ?></h2></caption>
    <tr class="tableHeading">
        <th scope="col" id="myAccountStatusDate"><?php echo TABLE_HEADING_STATUS_DATE; ?></th>
        <th scope="col" id="myAccountStatus"><?php echo TABLE_HEADING_STATUS_ORDER_STATUS; ?></th>
        <th scope="col" id="myAccountStatusComments"><?php echo TABLE_HEADING_STATUS_COMMENTS; ?></th>
       </tr>
<?php
  foreach ($statusArray as $statuses) {
?>
    <tr>
        <td class="myAccountStatusComments"><?php echo zen_date_short($statuses['date_added']); ?></td>
        <td class="myAccountStatusComments"><?php echo $statuses['orders_status_name']; ?></td>
<!-- Begin Ty Package Tracker -->
          <?php
			$display_track_id = '';
			$display_track_id .= (empty($statuses['track_id1']) ? '' : "<b>" . CARRIER_NAME_1 . "</b>" . ":  <a href=" . CARRIER_LINK_1 . nl2br(zen_output_string_protected($statuses['track_id1'])) . ' target="_blank">' . nl2br(zen_output_string_protected($statuses['track_id1'])) . "</a>" );
			$display_track_id .= (empty($statuses['track_id2']) ? '' : "<b>" . CARRIER_NAME_2 . "</b>" . ":  <a href=" . CARRIER_LINK_2 . nl2br(zen_output_string_protected($statuses['track_id2'])) . ' target="_blank">' . nl2br(zen_output_string_protected($statuses['track_id2'])) . "</a>" );
			$display_track_id .= (empty($statuses['track_id3']) ? '' : "<b>" . CARRIER_NAME_3 . "</b>" . ":  <a href=" . CARRIER_LINK_3 . nl2br(zen_output_string_protected($statuses['track_id3'])) . ' target="_blank">' . nl2br(zen_output_string_protected($statuses['track_id3'])) . "</a>" );
			$display_track_id .= (empty($statuses['track_id4']) ? '' : "<b>" . CARRIER_NAME_4 . "</b>" . ":  <a href=" . CARRIER_LINK_4 . nl2br(zen_output_string_protected($statuses['track_id4'])) . ' target="_blank">' . nl2br(zen_output_string_protected($statuses['track_id4'])) . "</a>" );
			$display_track_id .= (empty($statuses['track_id5']) ? '' : "<b>" . CARRIER_NAME_5 . "</b>" . ":  <a href=" . CARRIER_LINK_5 . nl2br(zen_output_string_protected($statuses['track_id5'])) . ' target="_blank">' . nl2br(zen_output_string_protected($statuses['track_id5'])) . "</a>" );
			?>
        <td class="myAccountStatusComments"><?php echo (empty($statuses['comments']) ? ' ' : nl2br(zen_output_string_protected($statuses['comments']))); ?><br>
		<?php echo $display_track_id; ?><br></td>
<!-- End Ty Package Tracker -->
     </tr>
<?php
  }
?>
</table>
<?php } ?>

<hr />
<div id="myAccountShipInfo" class="floatingBox back" style="width:45%;">
<?php
  if ($order->delivery != false) {
?>
<h3><?php echo HEADING_DELIVERY_ADDRESS; ?></h3>
<address><?php echo zen_address_format($order->delivery['format_id'], $order->delivery, 1, ' ', '<br />'); ?></address>
<?php
  }
?>

<?php
    if (zen_not_null($order->info['shipping_method'])) {
?>
<h4><?php echo HEADING_SHIPPING_METHOD; ?></h4>
<div><?php echo $order->info['shipping_method']; ?></div>
<?php } else { // temporary just remove these 4 lines ?>
<div>WARNING: Missing Shipping Information</div>
<?php
    }
?>
</div>

<div id="myAccountPaymentInfo" class="floatingBox forward" style="float:left;width:30%;margin-left:40px;">
<h3><?php echo HEADING_BILLING_ADDRESS; ?></h3>
<address><?php echo zen_address_format($order->billing['format_id'], $order->billing, 1, ' ', '<br />'); ?></address>

<h4><?php echo HEADING_PAYMENT_METHOD; ?></h4>
<div><?php echo $order->info['payment_method']; ?></div>
</div>
<br class="clearBoth" />
</div>

Thanks for help

dmagic:

No matter what i do . change evertime to diffrent status .

same - NOTE: Downloads are not available until payment has been confirmed

i'm even don't know how it's need look after this "NOTE: Downloads are not available until payment has been confirmed" removed .

here the attribute setting

[IMG]http://s27.postimg.org/g873zhxnj/attribute_setting.jpg[/IMG]

Thanks for help

You should switch the lower and upper value to:
Downloads Controller Order Status Value >= lower value -> 3
Downloads Controller Order Status Value <= upper value -> 4

Design75:

You should switch the lower and upper value to:
Downloads Controller Order Status Value >= lower value -> 3
Downloads Controller Order Status Value <= upper value -> 4

i'm still have problem .

take a look

[img]http://s18.postimg.org/6ojbg0g6d/orderhistory.jpg[/img]

username : [email protected]
password : 123456
url http www kingmagicc com

here i change to many status :
[img]http://s8.postimg.org/gwgqmf0a9/changestatus.jpg[/img]

If you followed Design75' suggestion of 3 and 4, then the status of the order should be set to in shipment (status 3). Processing is status 10, which is outside the range of 3 and 4... I usually use 2 and 4, with default from payments setting to 2 when money has successfully been received...

Yep 10 disables the download again

mc12345678:

If you followed Design75' suggestion of 3 and 4, then the status of the order should be set to in shipment (status 3). Processing is status 10, which is outside the range of 3 and 4... I usually use 2 and 4, with default from payments setting to 2 when money has successfully been received...

ok . i do example order after change the status to 3 or 4 . but it's still not work . no file to download.

payment method - transfer bank . order status 3 - complted .

[img]http://s14.postimg.org/i6kzkta4t/orderinformation.jpg[/img]

payment method

[img]http://s7.postimg.org/47mcxmwnb/paymentmethod.jpg[/img]

Confusing information:

Previous images show order status 4 as complete, and order status 3 as in shipping. Did you swap the settings as design75 had suggested? <= 4 and >=3 although the default is
<=4 and >=2

Are le to enable downloads manually now by setting the proper status?

mc12345678:

Confusing information:

Previous images show order status 4 as complete, and order status 3 as in shipping. Did you swap the settings as design75 had suggested? <= 4 and >=3 although the default is
<=4 and >=2

Are le to enable downloads manually now by setting the proper status?

i'm trying change the status manually and right away refresh the hisotry page account . and nothing . i change to 3 and 4 . but nothing .

[img]http://s1.postimg.org/ep23jz3d7/order_status.jpg[/img]

and here attribue setting

[img]http://s13.postimg.org/nru6kgh1v/attributesetting.jpg[/img]

TEST ORDER
[img]http://s28.postimg.org/kif0qx23t/order.jpg[/img]

AGAIN !
NOTE: Downloads are not available until payment has been confirmed

Tell us 2 things from your Admin:

1. Admin->Configuration->Attribute Settings:
   Downloads Controller Order Status Value >= lower value
   Downloads Controller Order Status Value <= upper value

2. Admin->Localization->Orders Status
   list all of them, including their number and english name

Well, the other thing is the update status value is set to 5 which is outside the permissable range of being able to download... Then seeing that the satatus has flopped back and forth between new order (status does not allow downloads as it is status level 2) and completed (status level 4)

As for "timing" sometimes have to clear browser cache, sometimes have to navigate away from the page, kind of depends on browser, etc. I have seen an immediate reload show the download options right away after updating the info in the admin panel.

DrByte:

Tell us 2 things from your Admin:

1. Admin->Configuration->Attribute Settings:
   Downloads Controller Order Status Value >= lower value
   Downloads Controller Order Status Value <= upper value

2. Admin->Localization->Orders Status
   list all of them, including their number and english name

Downloads Controller Order Status Value >= lower value - 3
Downloads Controller Order Status Value <= upper value - 4

Admin->Localization->Orders Status

Orders Status Action
1 Pending (default)
New order Info
In shipment Info
Completed Info
Canceled Info
Partial Shipment Info
Delayed delivery Info
Awaiting shipping cost payment Info
Dispatched Info
Processing Info
Awaiting bank wire payment Info
Awaiting western wire payment Info
Preparation in progress Info
Awaiting for tracking number Info
15 Reversed Info

mc12345678:

Well, the other thing is the update status value is set to 5 which is outside the permissable range of being able to download... Then seeing that the satatus has flopped back and forth between new order (status does not allow downloads as it is status level 2) and completed (status level 4)

.

where you see the status is set to 5 ?

paypal express checkout status

[img]http://s23.postimg.org/w5w5pzotj/paypal_express.jpg[/img]

transfer bank status

[img]http://s14.postimg.org/59xjoinwd/transfer_bank.jpg[/img]

dmagic:

where you see the status is set to 5 ?

In the second image of this post: http://www.zen-cart.com/showthread.php?216260-NOTE-Downloads-are-not-available-until-payment-has-been-confirmed&p=1273497#post1273497

There are three settings in a row related to downloads. From bottom to top: <= 4, >=3, and 5...

It has nothing to do with your current problem of a purchase not being set to allow download.

Take for example PayPal. You have it set to go to a status of 2 New Order when payment is received, or status of 1 -Pending if waiting on payment. And then I think it was 15 for a return... Okay, so let's assume a satisfactory purchase: status will be 2, downloads are not possible at status 2, because they must at least be 3 (your setting for >=3).

Either you need to increase the default success level for PayPal express, or you need to change your download minimum value. I tend to recommend setting the download values to >=2 and <= 4 as that is the default and many other things depend on those two values it seems... I have found code that will default to 2 even if other settings are something else.

You have a lot of different things going on for your settings and need to understand why they are/were set the way they were and what you are trying to get out of them. 15 status types? Can they be compressed to fewer? Are that many needed?

dmagic:

Downloads Controller Order Status Value >= lower value - 3
Downloads Controller Order Status Value <= upper value - 4

Admin->Localization->Orders Status

Orders Status Action
1 Pending (default)
New order Info
In shipment Info
Completed Info
Canceled Info
Partial Shipment Info
Delayed delivery Info
Awaiting shipping cost payment Info
Dispatched Info
Processing Info
Awaiting bank wire payment Info
Awaiting western wire payment Info
Preparation in progress Info
Awaiting for tracking number Info
15 Reversed Info
Those are a LOT of different status levels. And I can't tell which one means "This order is fully paid".

In original Zen Cart install, the following exist:
1-pending - means we have an order, but no payment yet. Waiting to receive payment
2-processing - means we've received payment too. For downloads, they are accessible; for shippable items, we're waiting to ship.
3-Shipped/Completed - means we've dispatched the order for shipping, and/or completed the order.
4-Update -- this is just a reset to reset all download-counts for downloadable items.

So, the "lower and upper" numbers for downloads, in a new zen cart site, are 2 and 4 respectively ... so that "processing" and "shipped/completed" and "update" all allow customers to access their downloads.

You'll need to figure out what "lower and upper" numbers suit YOUR order status numbers, and set them accordingly.
And then, as mc12345678 said above, set all your payment modules according to what status they should assign to paid orders.