Customer cant download virtual product

I have searched for an answer but nothing came back to this problem

I have a digital form to send to customers, which is time and download limited, I have set the attributes accordingly and everything seems to be in order.
When the test customer tries to download from their account, the page comes back with:

Forbidden

You don't have permission to access etc,etc,/test.zip on this server.

Can someone shead some light please?
Regards
Mike

What are the permissions set on that file and the folder(s) it's contained in?

Stevesh
Thanks for coming back to me permissions are 644 and its in the 'downloads' file of the shop.
Regards
Mike

The Download file is 755

Are you using the redirect option for downloads? Does your site support a directory having permission level of 755 for a folder?

Somewhere in I think it is the template file for downloads the temporary directory is created with a permission level that may be higher than supported by your host when using the above method... Sorry that I forget the specific location/detail.

Also in that light, same questions to the pub directory if using the redirect.

Had a quick opportunity to spot what I was looking for. Above I. Was incorrect, the temporary directory is created with 777 permissions not 755... Look in includes/modules/pages/download/header_php.php

If you look for:

if (DOWNLOAD_BY_REDIRECT == 'true') {

You a mkdir command that sets 0777 as the permission, change that to 0755 if using redirect to have the temporary directory set to permissions of 0755. It may workin your situation.