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Shipping cart being block where customer can't place any orders.

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23 Apr 2015, 7:42 PM
#1
ezorb avatar

ezorb

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Shipping cart being block where customer can't place any orders.

www.ezorbcalcium.com
My shopping cart quite working properly early this morning. It still works OK on IE but not on Chrome or FireFox. HostGator had to install another SSL back about 03/23/2015 and have had small issues poping up. HostGator would correct the problem then would work OK until something else pop up. Now today is the latest problem and this is above my pay grade.

Problem: Customer tries to log in and links does nothing or customer clicks on link to add product to cart and link does nothing.
You can see the path and link address it correct. You can copy link and paste it into new tab on cart works.
I also noticed in the following address https://www.ezorbcalcium.com The padlock in front of the above address is not green it is gray and also (https://www.) is gray then this part (ezorbcalcium.com) is dark.
With cursor on large order icon you can see the path of the link is correct: https://www.ezorbcalcium.com/secure/index.php?main_page=quick_checkout and the correct page opens. All links in left column when click on are as if they are dead. They are being blocked by either Chrome or FireFox browser as not secure. Pasting link in new tab or just clicking on above link everything works.
Would someone please check this out and explain what I need to do or if problem is with HostGator explain what to tell them the problem is.
Thank you, Larry

PS...also working on installing v154

23 Apr 2015, 7:54 PM
#2
mc12345678 avatar

mc12345678

Totally Zenned

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Re: Shipping cart being block where customer can't place any orders.

Have you tried temporarily switching to the classic template to see if the issue(s) persist?

May also help to post your configure.php files obscuring your DB_PASSWORD and admin directory if provided.

Place code within code tags generated by clicking the # symbol in the toolbar of the message box.

ZC Installation/Maintenance Support <- Site
Contribution for contributions welcome...

23 Apr 2015, 10:26 PM
#3
ezorb avatar

ezorb

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Re: Shipping cart being block where customer can't place any orders.

I don't even have to switch to classic, It will work. As I said it will work by Right Click the so called dead link and selecting Open in New Tab.

This cart has been working for several years. As of last night the issue started. The problem has something to do with either/or Modal Window, SSL, FireFox & Chrome.

How can I make the link open a new Tab or Window instead of the Modal Window?

mc12345678:

Have you tried temporarily switching to the classic template to see if the issue(s) persist?

May also help to post your configure.php files obscuring your DB_PASSWORD and admin directory if provided.

Place code within code tags generated by clicking the # symbol in the toolbar of the message box.

24 Apr 2015, 5:37 AM
#4
ezorb avatar

ezorb

Zen Follower

Join Date:
Apr 2006
Location:
Midland TX
Posts:
426
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0

Re: Shipping cart being block where customer can't place any orders.

Found the problem. Having the page to open as a Modal Window something between SSL, FireFox or Chrome did not play nice. I put on a bandade by removing "target="Modal_Window_Brown1_single". I guess when the Modal Window opened it was treated as non secure page. If anyone knows why and how to fix this please let me know.

EZorb:

www.ezorbcalcium.com
My shopping cart quite working properly early this morning. It still works OK on IE but not on Chrome or FireFox. HostGator had to install another SSL back about 03/23/2015 and have had small issues poping up. HostGator would correct the problem then would work OK until something else pop up. Now today is the latest problem and this is above my pay grade.

Problem: Customer tries to log in and links does nothing or customer clicks on link to add product to cart and link does nothing.
You can see the path and link address it correct. You can copy link and paste it into new tab on cart works.
I also noticed in the following address https://www.ezorbcalcium.com The padlock in front of the above address is not green it is gray and also (https://www.) is gray then this part (ezorbcalcium.com) is dark.
With cursor on large order icon you can see the path of the link is correct: https://www.ezorbcalcium.com/secure/index.php?main_page=quick_checkout and the correct page opens. All links in left column when click on are as if they are dead. They are being blocked by either Chrome or FireFox browser as not secure. Pasting link in new tab or just clicking on above link everything works.
Would someone please check this out and explain what I need to do or if problem is with HostGator explain what to tell them the problem is.
Thank you, Larry

PS...also working on installing v154