Authorize.net (AIM) not setting correct order status (started post v1.5.4 upgrade)

See module settings

Please note I did not change/touch these settings (nor did I have to) before or after the upgrade. EVERY order comes in with the status set to "Pending". (should be "Processing")

**========================================================

Enable Authorize.net (AIM) Module
True

**Login ID

**Transaction Key

**MD5 Hash

**Transaction Mode
Production

**Authorization Type
Authorize

**Enable Database Storage
True

**Customer Notifications
False

**Merchant Notifications
False

**Request CVV Number
True

**Sort order of display.
5

**Payment Zone
--none--

**Set Completed Order Status
Processing [2]

**Set Refunded Order Status
Pending [1]

**Debug Mode
Off

[TABLE="width: 100%"]

[TABLE="width: 100%"]

[TABLE="width: 100%"]

Payment Modules |

[/TD]
[/TR]
[TR]
[TD]
[TABLE="width: 100%"]

Modules |
|
Sort Order |
Orders Status |
Action |

Authorize.net (SIM) |
authorizenet |
|
|
|

Authorize.net (AIM) |
authorizenet_aim |
5 |
** Pending** |
|

Authorize.net - eCheck |
authorizenet_echeck |
|
|
|

Cash on Delivery |
cod |
|
|
|

Free Order |
freecharger |
100 |
Shipped |
|

FirstData/Linkpoint/YourPay API |
linkpoint_api |
|
|
|

Check/Money Order |
moneyorder |
|
|
|

PayPal Payments Standard |
PayPal |
|
|
|

PayPal Payments Pro |
PayPal |
|
|
|

PayPal Express Checkout |
PayPal |
20 |
Processing

[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

Time to ask the DOOOH question,
Did you uninstall and re-install the Mod to set any changes in the new files

Merlinpa1969:

Time to ask the DOOOH question,
Did you uninstall and re-install the Mod to set any changes in the new files
Not until it was reported that there was an issue.. I then uninstalled and then re-installed the payment module.. No change..

Sooooo.. hate to bump this post, but I am PLUM out of options to try.. replacing the module with a fresh copy didn't work, neither did uninstalling and re-installing..

What else could be the issue here??

For reals folks.. Need help here.. I am OUT OF IDEAS.. EVERY order comes in with the status set to "Pending". (should be "Processing")

Does ANYONE know where I SHOULD look???????

What value is returned when you search for MODULE_PAYMENT_AUTHORIZENET_AIM_ORDER_STATUS_ID using the admin's Tools->Developers Tool Kit (enter that value in the very top search area)?

What happens if you change the

Authorization Type

From: Authorize

To: Authorize + Capture

That is the only way that I was able to duplicate what you are seeing.

RixStix:

What happens if you change the

Authorization Type

From: Authorize

To: Authorize + Capture

That is the only way that I was able to duplicate what you are seeing.

Thank you.. :hug:and doh to me.. :laugh:

Honestly I have SO FEW clients using Authorize.net that I couldn't see it.. (most use PayPal Payflow or PayPal Payments Pro, or PayPal Express) I just KNEW that nothing had changed with this module so I had not touched it in the upgrade.. Was driving me crazy!! So again.. thanks..

DivaVocals:

Thank you.. :hug:and doh to me.. :laugh:

Honestly I have SO FEW clients using Authorize.net that I couldn't see it.. (most use PayPal Payflow or PayPal Payments Pro, or PayPal Express) I just KNEW that nothing had changed with this module so I had not touched it in the upgrade.. Was driving me crazy!! So again.. thanks..
Okay.. So I'm back now that the client has explained WHY she thought this was broken..

Apparently she wants this configured for "Capture" BUT she wants the order status to be set to "Processing" anyway.. She will then Authorize the order and set the status to Shipped.. Does anyone know what I need to modify to support this workflow??

If the store does not have paid "downloadable content", the following should work. If the store does include "downloadable content", one may need to change some additional settings accordingly (after the following code change).

Edit the class constructor in "includes/modules/payment/authorizenet_aim.php" (change is in red):

    // Reset order status to pending if capture pending:
    [B]//[/B]if (MODULE_PAYMENT_AUTHORIZENET_AIM_AUTHORIZATION_TYPE == 'Authorize') $this->order_status = 1;

NOTE: This post by DrByte mentions this line (and the thread includes a brief discussion around this line of code).

Okay, so going back and re-reading everything.... The last post may not be relevant.... I'm a little confused as to the flow the client wants...

Does the client want Authorize.NET set for Authorize + Capture? (Capture funds immediately and set to Processing, then manually change to Shipped when a tracking number is available)

Or do they want Authorize.NET set to Authorize (No capture of funds and status set to Processing, Change the status to Shipped when they manually Capture)?

Or something different yet?

lhungil:

Okay, so going back and re-reading everything.... The last post may not be relevant.... I'm a little confused as to the flow the client wants...

Does the client want Authorize.NET set for Authorize + Capture? (Capture funds immediately and set to Processing, then manually change to Shipped when a tracking number is available)

Or do they want Authorize.NET set to Authorize (No capture of funds and status set to Processing, Change the status to Shipped when they manually Capture)?

Or something different yet?
Sorry you are right.. it's the SECOND option.. (Authorize.. then manually capture..)

lhungil:

If the store does not have paid "downloadable content", the following should work. If the store does include "downloadable content", one may need to change some additional settings accordingly (after the following code change).

Edit the class constructor in "includes/modules/payment/authorizenet_aim.php" (change is in red):

// Reset order status to pending if capture pending:
[B]//[/B]if (MODULE_PAYMENT_AUTHORIZENET_AIM_AUTHORIZATION_TYPE == 'Authorize') $this->order_status = 1;

> 
> 
> **NOTE:** [This post by DrByte](http://www.zen-cart.com/showthread.php?135336-set-order-status-to-processing-after-capture-%28AIM%29&p=773768#post773768) mentions this line (and the thread includes a brief discussion around this line of code).

I think I can change that line as follows:

// Reset order status to pending if capture pending:
if (MODULE_PAYMENT_AUTHORIZENET_AIM_AUTHORIZATION_TYPE == 'Authorize') $this->order_status = 2;

but the question then becomes what about downloadable products?? I'm sure she wouldn't want them downloaded unless and until the Capture has been completed..

Just my personal opinion... But, I believe it would be better to comment out that line. Commenting out the line will allow the settings you configure in the Payment Module to be used (instead of manually overridden). This also allows the value to be changed from the Zen Cart admin.

Long term, may be worth updating the module to allow an additional configuration options (status when authorized, but not captured).

DivaVocals:

... But the question then becomes what about downloadable products?? I'm sure she wouldn't want them downloaded unless and until the Capture has been completed..
On stores doing Drop Shipping, I usually run with something similiar to the following:

1 - Pending = Payment not Present. Need to contact customer to arrange payment.
2 - Processing = Payment has been Authorized / Captured. Order is being processed.
3 - Shipped = Shipped (and freight / parcel tracking information added).
4 - Update = Used mostly when there is a problem with a physical order or to reset the download count.
5 - Complete = Order has been completed (shipment received, refund time exceeded, etc).
6 - Cancelled = Order was cancelled.

You can then adjust the Zen Cart settings for downloads in "admin" -> "configuration" -> "downloads":
Downloads Controller Order Status Value >= lower value = 3
Downloads Controller Order Status Value <= upper value = 5

If using another payment module which DOES capture immediately... You may need to adjust the payment module to set the status to Complete (or Shipped) in order to allow immediate downloads... Otherwise all downloads will be blocked until the store owner changes the order status.

One small footnote about order status is that when Authorize.net returns response code 4 older versions of Authorize.net will cause orders not to fully complete and create duplicate order numbers.

For that fix see here:
https://github.com/zencart/zencart/pull/236/files

Thanks Larry and Andrew.. Gonna mull this all over over a BIG glass of Merlot tonight, and make the changes needed accordingly.. :smile:

DivaVocals:

Apparently she wants this configured for "Capture" BUT she wants the order status to be set to "Processing" anyway.. She will then Authorize the order and set the status to Shipped.

Can't help with the workflow dilemma other than

Terminology is a bit bassackwards.

Authorize: does that, check the card for validity and puts the customer funds on hold.
Capture: puts the funds into the merchant account

RixStix:

Can't help with the workflow dilemma other than

Terminology is a bit bassackwards.

Authorize: does that, check the card for validity and puts the customer funds on hold.
Capture: puts the funds into the merchant account
You are right.. and it's a total "my bad" on my part here.. I think we already settled the typo I made on this score a little earlier.. :smile: (see Andrew's post end of page 1 of this thread, and my subsequent response..)

lhungil:

You can then adjust the Zen Cart settings for downloads in "admin" -> "configuration" -> "downloads":
Downloads Controller Order Status Value >= lower value = 3
Downloads Controller Order Status Value <= upper value = 5

Not seeing this admin option.. a little guidance por favor..

My bad, it is under "Attribute Settings".