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Questions in returns/refunds

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5 May 2015, 6:49 PM
#1
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dfontana

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Questions in returns/refunds

Hi,

Does the core Zen-cart allow for returns/refunds. I did a test purchase using the USPS and Taxcloud mods, I got me desired shipping options from the USPS and also got the appropriate sales tax. Now the Taxcloud site shows the tax has being charged and purchased not as a test.

SO i need to do a return and issue refund, so the tax is removed from Taxcloud.

Do i need an additional module if so which one is recommended?

5 May 2015, 6:55 PM
#2
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lat9

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Re: Questions in returns/refunds

What payment method did you use? The built in PayPal and Authorize.net methods provide an admin-level refund interface.

5 May 2015, 7:30 PM
#3
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dfontana

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Re: Questions in returns/refunds

lat9:

What payment method did you use? The built in PayPal and Authorize.net methods provide an admin-level refund interface.

Check/Money Order was used. Client hasn't provided me with their Paypal info yet to get it configured.

6 May 2015, 12:30 PM
#4
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lat9

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Re: Questions in returns/refunds

You might take this question to the TaxCloud forum. I don't know what, if any, provision they have for cancelling orders.

7 May 2015, 2:17 PM
#5
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dfontana

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Re: Questions in returns/refunds

lat9:

You might take this question to the TaxCloud forum. I don't know what, if any, provision they have for cancelling orders.

Thank you., I will contact them to see what they can do about that order.