New Zenner
- Join Date:
- Jul 2005
- Posts:
- 43
- Plugin Contributions:
- 0
DPS PXpay received the credit card payment but there is no order record. !!SOS!!
Hi Everyone, we are using DPS PXpay plugin to receive the credit card payment. The zencart version is v1.5.1. We recently had a strange issue. DPS received the payment but there is no order record in our admin control panel. Usually for a credit card successfully paid order, we will receive a “new order confirmation” email with order details and order number, and a “DPS payment success notification” email will also be received. But with this issue, we can’t receive either of them. So far from last week , this problem happened twice. But most customers can place order and make payment smoothly without any trouble.
We also tried with our own credit card placing order on our website, everything worked fine at our side.
Finally we got a screen shot from the customer. From which we can see the problem appears relating to DPS payment page 2. After the customer filled in the credit card details in DPS page 1 and clicked “submit”, it then went to DPS page 2, but there was no “next” button in DPS page 2 from this customer’s browser, it only displayed the payment was approved at his side. So the order will not be recorded and we won’t receive any Email, because the customer doesn’t have the option of clicking “next” button.
So we don’t know what exactly customer ordered, therefore we cannot process the order even they have paid.
Is this DPS compatible issue or PXpay compatible issue?
We have checked with DPS supports team but they insist all the setting is correct and they have no issue at their side.
Is there anybody can help us?
