Website is not working and comes up with an error

Hi guys. My website is not working anymore and keeps coming up with the following message:

WARNING: An Error occurred, please refresh the page and try again.

I have researched and have found that looking at the error logs will determine what the cause of the problem is but I am finding it to hard to interpret exactly what the problem is and I am a little confused on what steps to take as I do not want to make anything worse. If anyone could help me on this on how best to fix the problem I would greatly appreciate it.

The website link is: https://www.healthvital.co.uk

Thanks

Could you post the debug log that you are seeing in the directory /logs

This is message I get in the file:

[14-May-2015 09:18:14 America/Chicago] PHP Fatal error: 1146:Table 'healthvi_zenc870.zen_template_configuration_group' doesn't exist :: SELECT * FROM zen_template_configuration_group ==> (as called by) /home/healthvital/public_html/includes/init_includes/init_template_config.php on line 10 <== in /home/healthvital/public_html/includes/classes/db/mysql/query_factory.php on line 155

Thanks

This sounds like your site is having a problem locating the database ...

If you look at your database in phpMyAdmin, do your database tables all start with:
zen_template_

Example: zen_template_configuration_group

Or do you see something different, like:
configuration_group

-- or --

zen_configuration_group

all the tables start with zen_

Example: zen_configuration_group

Sounds like you configure.php files might be set wrong ...

Look at the files:
/includes/configure.php
/your_secret_admin/includes/configure.php

Check that this setting for the DB_PREFIX reads in both files:

  define('DB_PREFIX', 'zen_');

Thanks for that.

Yes I have just checked those two files and they both read:

define('DB_PREFIX', 'zen_');

Are there any other things that could be causing the problem?

Thanks for taking the time to help I really appreciate it.

Do you happen to have a database table called either:
zen_template_configuration_group
-- or --
template_configuration_group

What template are you using and where did you get it?

No none of those tables exist in my database.

Im using the default template for zencart. However I have downloaded and installed other templates through the following websites:

https://www.12leaves.com

https://www.picaflor-azul.com

https://www.creativsite.com

https://www.numinix.com/

Do any of those templates include the file:
/includes/init_includes/init_template_config.php

That is not a core file for Zen Cart ...

I have checked and I did not see any of the templates with that file.

Let's try a few things ...

On the server, rename the file:
/includes/init_includes/init_template_config.php_HIDE

See if you can get into the Catalog and the Admin ...

If you can reach the Admin, go to the Tools ... Developer's Tool Kit ... and in the bottom input box enter:
template_configuration_group

and select the Catalog/Admin and click SEARCH ...

Can you post the paths and lines that come up with that search?

NOTE: if your paths on any of those files include your secret admin directory name, please change the name to: your_secret_admin
so that we do not learn what it is :smile:

Ok I have done that and this what has come up:

/home/healthvital/public_html/includes/extra_datafiles/template_options.php

Line #5 : define('TABLE_TEMPLATE_CONFIG_GROUP', DB_PREFIX . 'template_configuration_group');

If you open that file, do you see anything that might indicate what add-on that might belong to? It sounds like something for a template add-on ...

Also, does this mean you were able to go to both your Catalog and Admin without any issues?

Yes its for the template that I had downloaded from https://www.Numinix.com.

Yes I was able to get into the catalog and admin without any problems.

Would it be okay to delete this file would this resolve the issue do you think?

Awalji:

Yes its for the template that I had downloaded from www.Numinix.com.

Yes I was able to get into the catalog and admin without any problems.

Would it be okay to delete this file would this resolve the issue do you think?

So, often in ZC learning can come through trial and error. Meaning to try making it so that the file doesn't get loaded and see the results... There are other more comprehensive methods, but the quick and dirty would be to rename the file using the method Ajeh previously suggested (.php_HIDE as the extension) and verify functionality...

See if there are instructions for the proper uninstall/removal of this template you got from there as there may be other files, database tables etc. that should really be addressed ...

NOTE: if there is an uninstall.sql to this, be sure you backup your database properly before running it!