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Email not working when orders placed: "Could not instantiate mail function"

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27 May 2015, 9:20 PM

#1

New Zenner

Join Date:: Feb 2008
Location:: Earlsboro, OK
Posts:: 15
Plugin Contributions:: 0

Email not working when orders placed: "Could not instantiate mail function"

This is the message that appears when an order is placed.

Email Error: Could not instantiate mail function.

What's going on.

Ann Watson
[email protected]

27 May 2015, 11:49 PM

#2

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Email not working when orders placed: "Could not instantiate mail function"

Have you checked the similar threads at the bottom of this post?

28 May 2015, 2:25 AM

#3

New Zenner

Join Date:: Feb 2008
Location:: Earlsboro, OK
Posts:: 15
Plugin Contributions:: 0

Re: Email not working when orders placed: "Could not instantiate mail function"

I did and my email transport is set to PHP which is suggested by hosting site. We have used this system for 7 years and I have not changed anything since the 26th at 5:58am (last working email from Zen cart system). It just stopped receiving any emails initiated within Zen Cart.

28 May 2015, 9:09 AM

#4

Deceased

Join Date:: Nov 2007
Location:: Sunny Coast, Australia
Posts:: 3,427
Plugin Contributions:: 2

Re: Email not working when orders placed: "Could not instantiate mail function"

Suggest to check with your host if they have made any changes on the server after the 26th 5:58am.

28 May 2015, 10:42 AM

#5

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Email not working when orders placed: "Could not instantiate mail function"

You can use these to assist in determining if the emails are being generated and for possible reasons they are not passed on properly

https://www.zen-cart.com/downloads.php?do=file&id=1644
One can look to see if an email has been generated using phpmyadmin or through the admin with this
https://www.zen-cart.com/downloads.php?do=file&id=101

28 May 2015, 2:26 PM

#6

New Zenner

Join Date:: Feb 2008
Location:: Earlsboro, OK
Posts:: 15
Plugin Contributions:: 0

Re: Email not working when orders placed: "Could not instantiate mail function"

Thank You so very much for all the help. It is finally working.

Ann

28 May 2015, 4:04 PM

#7

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Email not working when orders placed: "Could not instantiate mail function"

Can you post what you found out for another that finds this post