Paypal IPN ACTION REQUIRED: Important changes regarding dispute tracking for your Pay

Important PayPal dispute case tracking changes.

Jamie Goff,
If you are currently using the Instant Payment Notification (IPN) process or the Case report in your current integration, we want to notify you of a change that may impact your business.
To ensure you don’t experience a disruption of PayPal service, we encourage you to make any applicable changes by July 7, 2015.
What is happening?
We’re enhancing our dispute management system to ensure you receive more detailed and timely information.
The first phase of this enhancement will encompass chargebacks and ACH bank returns. As part of this enhancement, we’ll be updating the format of the Case ID which is the unique identifier we assign to a dispute case.
Why is this happening?
Enhancing our dispute management system will provide more detailed, accurate, and timely information regarding disputes.
What do I need to do?
If you are directly integrating data from the IPN process and/or the Case report into your systems, you will need to ensure that your configuration will accept the format change for the unique dispute identifier as outlined here.
Data passed contains a case_id value. This value will now be formatted in two ways:
• Existing format: PP-XXX-XXX-XXX-XXX
• New format: PP-D-XXXX
For the new format, XXXX is an integer. The “D” indicates the case is a dispute.
Effective July 15, cases will be identified using either ID format until the transition to the new dispute management system is complete. This is expected to take several years.
As a best practice, merchants are encouraged to integrate flexibly so that any future changes to the unique case identifier can be made without integration changes.
When is this happening?
We will begin generating cases using the new format after July 15. To avoid any disruption to the way you process IPNs or the Case report, please update your integration by this date.
Thanks for your patience as we continue to improve our services.
Your Merchant Services Support Team

Please help. what does this mean? I use, PayPal Website Payments Standard - IPN

https://www.zen-cart.com/showthread.php?217579-PayPal-dispute-case-tracking-changes

You might consider switching to Paypal Express for other reasons, though.

stevesh:

https://www.zen-cart.com/showthread.php?217579-PayPal-dispute-case-tracking-changes

You might consider switching to Paypal Express for other reasons, though.

Thank you, glad i don't have to do anything.

Why would I consider switching to paypal express?
I see there are 3 different kinds,

1. Paypal IPN (paypal website payments standard)
2. Paypal website payments pro
3. Paypal Express checkout,
   Whats the difference between all three?

WiccanWitch420:

I see there are 3 different kinds,

1. Paypal IPN (paypal website payments standard)
2. Paypal website payments pro
3. Paypal Express checkout,
   Whats the difference between all three?

From the FAQs: https://www.zen-cart.com/content.php?70-whats-the-difference-between-paypal-standard-express-and-pro

I wanted to add a little more info to ensure this issue is completely covered. Dr Byte says that case resolution has nothing to do with Zen-Cart (https://www.zen-cart.com/showthread.php?217579-PayPal-dispute-case-tracking-changes&highlight=paypal+ipn+dispute+tracking). However, I noted the following comment in Paypal's email:

The first phase of this enhancement will encompass chargebacks and ACH bank returns. As part of this enhancement, we’ll be updating the format of the Case ID which is the unique identifier we assign to a dispute case.

If Dr Byte's comments are true, does that mean if a payment in paypal is reversed, there is nothing in Zen Cart that would get/process that reversal? Is that something that we would need to update manually in Zen Cart? Just want to make sure there is nothing that needs to be updated and I understand the process we should be taking should that happen.

In addition, reading the notes from https://www.zen-cart.com/content.php?70-whats-the-difference-between-paypal-standard-express-and-pro, even if you use Express, it still seems there are some things that use IPN. Just wanting to clarify it since I have a few customers forwarding me this email.

Thanks!

gonsman:

If Dr Byte's comments are true, does that mean if a payment in paypal is reversed, there is nothing in Zen Cart that would get/process that reversal?
Nothing in Zen Cart cares about a Case ID or Dispute Identifier, because "case handling" or "dispute tracking" stuff has nothing to do with Zen Cart. All that stuff will be either ignored or treated as comments, so formatting is a non-issue.

DrByte:

Nothing in Zen Cart cares about a Case ID or Dispute Identifier, because "case handling" or "dispute tracking" stuff has nothing to do with Zen Cart. All that stuff will be either ignored or treated as comments, so formatting is a non-issue.

Thank you!

gonsman:

I wanted to add a little more info to ensure this issue is completely covered. Dr Byte says that case resolution has nothing to do with Zen-Cart (https://www.zen-cart.com/showthread.php?217579-PayPal-dispute-case-tracking-changes&highlight=paypal+ipn+dispute+tracking). However, I noted the following comment in Paypal's email:

If Dr Byte's comments are true, does that mean if a payment in paypal is reversed, there is nothing in Zen Cart that would get/process that reversal? Is that something that we would need to update manually in Zen Cart? Just want to make sure there is nothing that needs to be updated and I understand the process we should be taking should that happen.

In addition, reading the notes from https://www.zen-cart.com/content.php?70-whats-the-difference-between-paypal-standard-express-and-pro, even if you use Express, it still seems there are some things that use IPN. Just wanting to clarify it since I have a few customers forwarding me this email.

Thanks!

Paypal ipn is available in V 1.5.4?

WiccanWitch420:

Paypal ipn is available in V 1.5.4?
Yes .