Check my site? Having new customer issues and I don't know where to start

I am finishing setting up my store on a fresh install (1.5.4) and am using the Winchester_New template. I got an email from a lady that says the following:

Wow, a new site that absolutely does not work! You say I need a new account, but when I try to create a new account it says "Sorry, there is already an account with that email address--but of course when I try to login it says "No account found for that email address." S I decide to just order as a guest and go through PayPal. When I go through that process it says "transaction failed because there is no Cc information! Congrats! You just lost a customer!

This obviously concerns me because my own testing does not show this to be the case. I'm looking for people to maybe try to checkout (not pay of course and if you search TEST I have a $.01 test product enabled) and create a test account to see if they get this error as I'm not sure where to start with this. I'm not an expert and I don't want to mess anything up.

I did notice this as she tried to check out, I'm not sure what it means or how it is related (if it even is related)
/sale/ajax.php?act=ajaxPayment&method=setNoscriptCookie

Thank you. polishpotterystore .com/sale

robbin21973:

I am finishing setting up my store on a fresh install (1.5.4) and am using the Winchester_New template. I got an email from a lady that says the following:

Wow, a new site that absolutely does not work! You say I need a new account, but when I try to create a new account it says "Sorry, there is already an account with that email address--but of course when I try to login it says "No account found for that email address." S I decide to just order as a guest and go through PayPal. When I go through that process it says "transaction failed because there is no Cc information! Congrats! You just lost a customer!

This obviously concerns me because my own testing does not show this to be the case. I'm looking for people to maybe try to checkout (not pay of course and if you search TEST I have a $.01 test product enabled) and create a test account to see if they get this error as I'm not sure where to start with this. I'm not an expert and I don't want to mess anything up.

I did notice this as she tried to check out, I'm not sure what it means or how it is related (if it even is related)
/sale/ajax.php?act=ajaxPayment&method=setNoscriptCookie

Thank you. polishpotterystore .com/sale

I just tried, and there was no problem creating an account. Also tired to logout, and was perfectly possible to log in again.

Thank you for taking the time to do that. Can you tell me what this means? /sale/ajax.php?act=ajaxPayment&method=setNoscriptCookie

I'm just looking to educate myself here, I have never seen this setNoscriptCookie thing.

I suspect the customer saw the message and only saw the word email address and didn't see the "Or password".

There are a few pages that need some text editing

About Us
Shipping and Returns
Conditions of Use
Discount Coupons

Got to PayPal to login to my PP account. Pay with PP balance was selected
Sent back to your site
Stepped through page 2 to select shipping
Stepped to page 3 and the page indicates my payment method is

Credit Card
My name is present
Expiration date is blank

BUT

I had selected PayPal.
My address details were sent back to the checkout page from PP since shipping addr is correct

I did not select CONFIRM because I expected PP to be the payment and page 3 indicates Credit Card.

I always thought there were 4 pages/steps to checkout. This is the first time I remember seeing only 3 pages.

Are you talking about the links on the top? I am working on changing those but I have yet to figure out where to edit them. The developers tool kit has not helped me much in this regard. They are not already set up in EZ pages either. It's on my to do list today to fix.

The customer who got mad, did eventually come back and was able to complete the order via credit card. So that's good.

However I have two other customers who have started the process and then stopped. They both were at that point that says ajaxPayment&method=setNoscriptCookie so I'm wondering what this is. This isn't something I ever saw on the older version of the site (that I had running elsewhere).

Open the public webpage that needs to be edited and since the page has not been edited, the text will tell you which file to edit. Most are admin/tools/DefinePagesEditor

I never saw that particular error and it might be because I didn't click the final Payment Link because I had chosen PayPal and the payment page indicated a credit card.

My site uses the same template in zc1.5.4 and my payment page behavior is nothing like that. I'm guessing you have added something that has customized the payment page(s).

I don't mind stepping further as long as the payment, if made, gets reversed.
Here's the error I receive.

Transaction Failed: The ccnumber field is required REFID:3165681794.

Following the "TryAgain" link the sale was processed for $3.00

Add the Checkout Success page to the list of needing some text.
Your Order Number is: 5982
Checkout Success Sample Text ...
A few words about the approximate shipping time or your processing policy would be put here.
This section of text is from the Define Pages Editor located under Tools in the Admin.

 Thank you for shopping. Please click the Log Off link to ensure that  your receipt and purchase information is not visible to the next person  using this computer.

The only thing I have added was the credit card module which seems to be working and I installed paypal express. I wonder if the paypal thing is causing the issue, for now I'll remove it. I have fixed the text upon checkout.

I guess what i was looking for was a way to remove the some of the links on the top of main page. For example, useful links...

robbin21973:

The only thing I have added was the credit card module which seems to be working and I installed paypal express. I wonder if the paypal thing is causing the issue, for now I'll remove it. I have fixed the text upon checkout.

I guess what i was looking for was a way to remove the some of the links on the top of main page. For example, useful links...

Check the Westminster_New support thread. I'm pretty sure that the steps to remove/edit those are listed there. If not, Anne is very helpful if you ask.

Added the credit card module? There are several. The built-in authorized.net cc processing, one from the plugin section OR something customized by your credit card processor? Not that I can offer much guidance there, just asking the questions.

It's a separate payment module from my processor. That customer that was upset with me earlier just placed a second order, lol. She did it via credit card though and those are going through fine.

I actually have read through almost that entire thread and could not quite find what I was looking for. I'll be posting there in a bit to see if I can resolve that. Thank you so much for your help.