clients can not log in

after a upgrade from zencart 1.3.9c to 1.5.4 and installation of idealcheckout plug in my existing clients can not log in.
The client list is stil intact in the admin panel but if i tried to log in as a client nothing happens. No errors and no log in. Page remain the same.
If a make a new client entry, the new client wil apear in the admin panel. But even with a new client registration i can not log in.

Does someone know where i can solve this problem?

Sorry folks, i found the solution in an older post:
Go to ADMIN... CONFIGURATION... SESSIONS... RECREATE SESSIONS... set this to FALSE.

This works :-)

Where did you get this plugin - I do not see idealcheckout in the plugins area

A link to your site will assist

annedien:

Sorry folks, i found the solution in an older post:
Go to ADMIN... CONFIGURATION... SESSIONS... RECREATE SESSIONS... set this to FALSE.

This works :-)
That suggests you're using an older PHP version or have some PHP configuration settings that ought to be improved.

NOTE: Setting RECREATE SESSION to false will potentially open up your site to session hijacking risks.

DrByte:

That suggests you're using an older PHP version or have some PHP configuration settings that ought to be improved.

NOTE: Setting RECREATE SESSION to false will potentially open up your site to session hijacking risks.

Sorry to hijack an old thread, but I am having this very issue. Started this morning where apparently "suddenly" there are sessions issues when creating accounts of logging in. I don't see anything standing out to indicate that anything was modified to cause it. Setting RECREATE SESSION to false resolved the problem for my client. My gut told me this is not a perm solution, but server administration is my weak suit. I need to know what do I go back to the host with and say they need to do/check so I can get the right solution happening..

Is it possibly actually a cookie issue, perhaps where the site is in a subdomain instead of the root? Does using force-cookie-use instead of disabling recreate-session provide the same result? Does adjusting the cookie settings help?
Is the problem isolated to certain browsers?
What's the PHP version? Apache version?
Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues?

Those are all directions I'd try instead of disabling recreate-session.

DrByte:

Is it possibly actually a cookie issue, perhaps where the site is in a subdomain instead of the root? Not a subdomain. Store is in a subfolder (http:/yoursite.com/store)
Does using force-cookie-use instead of disabling recreate-session provide the same result? **Yes
**Does adjusting the cookie settings help? If you mean force-cookie setting, then no. no change
Is the problem isolated to certain browsers? Tested in Chrome, IE, and Firefox.. Same result.
What's the PHP version? Apache version? See below
Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues? Not yet, but not sure if this will yield usable results since this was working and "seemingly" stopped working..

Those are all directions I'd try instead of disabling recreate-session.

PHP Version: 5.5.33

Sessions

[TABLE="width: 100%"]

             Title | 
             Value | 
             Action  | 
           

               

             Session Directory | 
             /home/XXXXXXX/public_html/store/cache

|
|

             Cookie Domain | 
             True | 

|

             Force Cookie Use | 
             False | 

|

             Check SSL Session ID | 
             False | 

|

             Check User Agent | 
             False | 

|

             Check IP Address | 
             False | 

|

             Prevent Spider Sessions | 
             True | 

|

             Recreate Session | 
             True

|

|

             IP to Host Conversion Status | 
             false | 

|

             Enable zen4wp Shopping Cart? | 
             True | 

|

             zen4wp Domain | 
             XXXXXXXXX.com

|

|

             zen4wp Secret Key | 
             XXXXXXXXXXXXX

|
|

             Use root path for cookie path | 
             False | 

|

             Add period prefix to cookie domain | 
             True

[/TD]
[TD="width: 25%"]

[/TD]
[/TR]
[/TABLE]

DrByte:

Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues?Compared to a working site using the same hosting company and similar site setup.. mirroring the working site settings did not yield a different result.

Hi

You said

Does using force-cookie-use instead of disabling recreate-session provide the same result? Yes

Just to clarify. Are you saying that using force cookie fixes the problem as well?

wilt:

Hi

You said

Just to clarify. Are you saying that using force cookie fixes the problem as well?

Apologies if I was not clear. Force cookie yields the same non-working result (customers cannot log in). The settings I posted do not work.. It is ONLY when I disable recreate-session that it works (customers can log in). Also since v1.5.5 was recently released, I need to state specifically that this is occurring on a v1.5.4 store.. (updated 3 months ago from v1.5.1)