Site is gone

Couldn't help myself but to initiate a chat with that host - transcript to follow:

Tyler: [6:22:31 PM] Hello Frank! Thank you for contacting midPhase Sales! My name is Tyler, how can I help you?
Frank: [6:22:31 PM] You may want to have a look at this complaint on the Zen Cart forum: https://www.zen-cart.com/showthread.php?218814-Site-is-gone
Tyler: [6:24:24 PM] Hello, I am on there taking a look at it. Thank you.
Frank: [6:25:34 PM] Thanks Tyler, not good PR me thinks. Just thought I let you know.
Tyler: [6:27:39 PM] Thanks for letting us know. You are a great person for letting us know.
Frank: [6:29:04 PM] Only trying to help a fellow Zenner. This is definitely slack server management!
Tyler: [6:30:14 PM] I am looking over it and will let others know what we can do to better help.
Frank: [6:30:55 PM] Thank you. Have a nice day.
Tyler: [6:31:04 PM] You have a great day as well.

If they still refuse to fix their server configuration then definitely move on.

frank18:

Couldn't help myself but to initiate a chat with that host - transcript to follow:

LOL. Well done Frank. Above and beyond the call of duty. :)

I anxiously await the followup.

Cheers
RodG

Thank you all for your help . i will let the store transfered i think to hostgator ? i believe that is a good one .. it was good to read that you also all find the respons of Midphase is really to bad for words .. ps i haven't got a message of them even on mine complain for leafing me alone after 3 years of host no answer .. i shall also sent the link of this threat to them .... it they gonna read it .. i hope so i really do when i hear more of them i let you know

EricaWilma Hissink:

Thank you all for your help . i will let the store transfered i think to hostgator ? i believe that is a good one .. it was good to read that you also all find the respons of Midphase is really to bad for words .. ps i haven't got a message of them even on mine complain for leafing me alone after 3 years of host no answer .. i shall also sent the link of this threat to them .... it they gonna read it .. i hope so i really do when i hear more of them i let you know

Yes Erica, let us know. Pleasure to be of assistance even if we had not much success so far.

This was the answer of Midphase.com

.........................
Thank you for your reply! Yes our servers do use zend_guard_loader. It is currently enabled and ready for use. It is not something that can be disabled if you do not need it.

This is all the information we have on this issue and I have reviewed the link you sent but all it really said was ask if we have zend_guard_loader which we do.

If you have any other questions about this please feel free to contact us.

Best Regards,

EricaWilma Hissink:

I have reviewed the link you sent but all it really said was ask if we have zend_guard_loader which we do.

LOL. We all know that hosting companies are all 100% truthful, so I wonder what link you sent them, because it obviously wasn't to this thread.

Just kidding ya.

Methinks this is a host to avoid at all costs.

Cheers
RodG