Customer profile not updating in admin when edited

Hello,

If I update customer details in their profile via admin and then click update
the screen refreshes with the old information and it's not updated.
I have to delete their profile and create new customer via the website.
Any idea why?

Do you have any error files?

lruskauff:

Do you have any error files?

I looked in my cache folder there is no error logs.

What zencart version?

lruskauff:

What zencart version?

I am currently using v1.54

Look in log folder for errors.

Also it would help to possibly identify the source of the issue by providing the information related in the posting tips. Such as if this cart is an upgraded cart, and the process for this version of ZC to be installed.

lruskauff:

Look in log folder for errors.

I have this in my logs:

[29-Nov-2015 18:00:27 America/New_York] PHP Warning:  call_user_func() expects parameter 1 to be a valid callback, function 'zen_cfg_select_option(array('true', 'false'),' not found or invalid function name in /home/kinectwe/public_html/ingleburncashexchange/ice/includes/functions/general.php on line 1774

I don't know if its related?

mc12345678:

Also it would help to possibly identify the source of the issue by providing the information related in the posting tips. Such as if this cart is an upgraded cart, and the process for this version of ZC to be installed.

Hi There,

I installed V1.54 and it was not an upgrade. I just uploaded it to the server and it's been working fine except for this. I am using responsive Sheffield Blue template.
The problem is still ongoing but now I have installed add customer from admin plugin and it seems to working ok except for one thing that I unsure is related is when I try to change the DOB of an existing customer and click update button. The DOB gets changed to 13/02/22/0 and when I click update again it changes to 30/11/2036. Its always the same DOB that it changes to finally accepting the 30/11/2036 date which cannot be changed.
I hope this is enough info,sorry f I missed anything.

It is very are to track a problem when you add an additional module which might further compound the problem. I would suggest

1. Remove the last plugin code
2. Switch to basic template.
3. Test program, see if any new logs are create. This will tell you whether or not it is related to the template that'd you installed. If you get a new log, post contents. Don't recommend adding any new plugins until u fix this problem.

Also, do you only have 1.54 installed w a template? Anything other plugins?

lruskauff:

It is very are to track a problem when you add an additional module which might further compound the problem. I would suggest

1. Remove the last plugin code
2. Switch to basic template.
3. Test program, see if any new logs are create. This will tell you whether or not it is related to the template that'd you installed. If you get a new log, post contents. Don't recommend adding any new plugins until u fix this problem.

Also, do you only have 1.54 installed w a template? Anything other plugins?

Hi there, I uninstalled the add customers from admin mod and switched to classic template and the problem is still there.
The only other plugins I am using are Auspost and easypopulate4. There are no errors files in my logs .

Try to edit a customer, then use myphpadmin to see if the change took effect.

lruskauff:

Try to edit a customer, then use myphpadmin to see if the change took effect.

Hello,

If I edit the fields other than the birthdate it changes/updates and reflects in phpmyadmin. I noticed the DOB field in phpmyadmin shows as 0000-00-00 00:00:00
I have changed the DOB format from mm/dd/yyyy to dd/mm/yyyy I'm beginning to wonder if it's that making this bug out.
I did a clean install of 1.54 on my localhost and it's working fine.

So it is all fine now? Or all is fine except the date? I would think that changing it would defn effect the code.

Ahh, you are still posting in the other thread too. Let just say this one is closed and post only in the other one.

lruskauff:

Ahh, you are still posting in the other thread too. Let just say this one is closed and post only in the other one.

No I am only posting in this thread as it doesn't seem to be related to the add customer via admin mod.

lruskauff:

So it is all fine now? Or all is fine except the date? I would think that changing it would defn effect the code.

Tonight I'll go and switch all the pages that I edited back to the originals then try and make them d/m/y again.
I'll let you know the outcome.

lruskauff:

So it is all fine now? Or all is fine except the date? I would think that changing it would defn effect the code.

All ok except the date part.

I have corrected the problem. I uploaded two original english.php files to admin/includes/languages and includes/languages and redid the date thing. I'm not sure what it was but it's working now so maybe I had a typo or something.
Thanks lruskauff for walking me through the troubleshooting and helping me to isolate the problem area.

Glad that you found it.