Plain text newsletters

So all my emails (newletters) look how I want them to in the preview but when sent to my test accounts (I have 3 and two of them are html and one is text preferred option)
All of them come through as plain text. No links or logo.
I even changed Email Admin Format to HTML and no changes happened.
I cleared the browser cache lots of times and opened and close my email program, no changes.

I would like to be able to send a plain text email with logo and a link to the website.
I've replaced the email/header.jpg with the logo of the same file name header.jpg also.
If anyone would help I'd appreciate it, I've read heaps of threads but none have actually been able to resolve this for me.

I also want to add that all other emails that the system does are doing it in html.

Check in your admin > customers > edit - for email preference and make sure that the ones you can receive html are set to html

Annie_zaz:

I would like to be able to send a plain text email with logo and a link to the website.
I've replaced the email/header.jpg with the logo of the same file name header.jpg also.
If anyone would help I'd appreciate it, I've read heaps of threads but none have actually been able to resolve this for me.

You can not add an image to a plain text mail, because it is plain text.
Did you check if the program you use for viewing the mails is set to receive html mails?

kobra:

Check in your admin > customers > edit - for email preference and make sure that the ones you can receive html are set to html

Hi Kobra, Sorry for the delayed response.
I have checked in admin>customers>edit and they are set to subscribed and html. I resent the newsletter and it just through as plain text still.

Design75:

You can not add an image to a plain text mail, because it is plain text.
Did you check if the program you use for viewing the mails is set to receive html mails?
Sorry for the late response.
Well that makes sense. Ok so no clickable links in plain text emails.
I am still getting the html emails as plain text still even though the test customers are "subscribed"and html is checked.

Annie_zaz:

Sorry for the late response.
Well that makes sense. Ok so no clickable links in plain text emails.
I am still getting the html emails as plain text still even though the test customers are "subscribed"and html is checked.

Is your test customer the same as an admin email?
Then you need to set
admin->Configuration->E-Mail Options->Email Admin Format? to HTML
(you said you have done this)

as well you need to have...
admin->Configuration->E-Mail Options->Enable HTML Emails? to true

Check in your
admin > config > email options > Use MIME HTML When Sending Emails > set to true

gilby:

Is your test customer the same as an admin email?
Then you need to set
admin->Configuration->E-Mail Options->Email Admin Format? to HTML
(you said you have done this)

as well you need to have...
admin->Configuration->E-Mail Options->Enable HTML Emails? to true

Yes, enable html emails is set to true.

kobra:

Check in your
admin > config > email options > Use MIME HTML When Sending Emails > set to true

Hi Kobra,
I cannot find that setting in Email options. This is what I have:
E-Mail Options
Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF Info
Enable HTML Emails? true Info
Send E-Mails true Info
Email Archiving Active? false Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? HTML Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 0 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 0 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox Info
SMTP Email Account Password Info
SMTP Email Mail Host Info
SMTP Email Mail Server Port 25 Info
Convert currencies for Text emails £,£:€,€:®,®:™,

That would then be - which you already have set to true

Enable HTML Emails

Suggest that you enable Email Archiving Active
and get the plugin for managing them from your admin
This way you can see what ZenCart is generating

kobra:

That would then be - which you already have set to true

Enable HTML Emails

> Suggest that you  enable Email Archiving Active
> and get the plugin for managing them from your admin
> This way you can see what ZenCart is generating

I have been concentrating on another project but now I am back to this. I did as you said. I am using the email archive addon and when I look at the archives under FORMAT it says TEXT ! .
Any ideas on what to do next?

Just wondering has anyone has actually got specifically their Newsletter sending in HTML?

Check your email at the admin address
This was from a demo ZC 1.5.4 install

kobra:

Check your email at the admin address
This was from a demo ZC 1.5.4 install

Hi Kobra,
I received 2 emails. Thanks for persevering with me.
The first being the Welcome email (that is in html).
The second one which I gather is the Newsletter, has one sentence in burgundy colour text and the other sentence is in blue text.
The blue text is larger than the burgundy text.

Annie_zaz:

Just wondering has anyone has actually got specifically their Newsletter sending in HTML?

I received 2 emails.
The presentation of an image is also indicating HTML
So the answer is yes

Hi Kobra, So are all the settings on your demo cart the default settings?

I went to my email folder and looked at the email_template_newsletters file. It was blank in there. So I put some html in there and sent the newsletter via the admin and voila. I received it in html.
Is this what I was supposed to do all along?
Html doesn't work if entered straight in newsletter rich content editor though.
So I guess for text receiving clients I'll use the newsletter editor and for the html newsletters I'll use the email_template_newsletters

Annie_zaz:

I went to my email folder and looked at the email_template_newsletters file. It was blank in there. So I put some html in there and sent the newsletter via the admin and voila. I received it in html.
Is this what I was supposed to do all along?
Html doesn't work if entered straight in newsletter rich content editor though.
So I guess for text receiving clients I'll use the newsletter editor and for the html newsletters I'll use the email_template_newsletters

Also just noticed when I send text emails there is now a working link. It seems the html I put into email_template_newsletters has jolted it all into working ok :)
Thanks for helping out Kobra , appreciate your time.

When I access admin > tools > Newsletter and Product Notifications Manager > new newsletter

I am presented with 2 windows
One for Rich Text Content:
and one for
Text-Only Content:

Do you also see these 2 windows??

I went to my email folder and looked at the email_template_newsletters file. It was blank in there.
Well that might be the issue - get a fresh download and have a look
It should have this contained in it

<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=$CHARSET" />
<base href="$BASE_HREF" />

<style type="text/css">
body {background-color:#ffffff; color:#000000; font-family:Verdana, Arial, Helvetica, sans-serif; text-align:center;}
a:link {color:#0066cc;}
a:hover {background-color:#eeeecc; color:#0066cc;}
a:visited {color:#0066cc;}
.holder {background-color:#f9f9f9; border:1px solid #9a9a9a; font-size:9px; text-align:left; width:550px;}
.header {font-size:10px; padding:0px; width:550px;}
.content {font-size:10px; padding:5px; width:550px;}
.footer {border-top:1px solid #9a9a9a; font-size:9px; margin-top:10px; text-align:center; width:550px;}
.disclaimer {background-color:#f9f9f9; border:1px solid #cccccc; font-size:10px; margin-top:10px; padding:5px; width:550px;}
.disclaimer1 {color:#666666; padding:5px;}
.disclaimer1 a:link {color:#666666;}
.disclaimer1 a:visited {color:#666666;}
.disclaimer2 {color:#666666; padding:5px;}
.unsubscribe {border-bottom:1px solid #9a9a9a; padding:5px;}
.copyright {border-bottom:0px solid #9a9a9a; padding:5px;}
</style>

</head>

<body>
<div class="holder">

  <!-- Header Section -->
  <div class="header">
  <img src="email/header.jpg" alt="logo" />
  </div>


  <!-- Content Section -->
  <div class="content">
    <div>Dear $EMAIL_FIRST_NAME $EMAIL_LAST_NAME,</div>
    <div>$EMAIL_MESSAGE_HTML</div>
  </div>


  <!-- Footer Section -->
  <div class="footer">
    <div class="unsubscribe">$UNSUBSCRIBE_LINK</div>
    <div class="copyright">$EMAIL_FOOTER_COPYRIGHT</div>
  </div>

</div>
<div class="disclaimer">
  <div class="disclaimer1">$EMAIL_DISCLAIMER</div>
  <div class="disclaimer2">$EMAIL_SPAM_DISCLAIMER</div>
</div>
</body>
</html>