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Origin of Country for Shipping not working

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11 Dec 2015, 11:51 AM
#1
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Origin of Country for Shipping not working

I am not sure what I did here, but I installed about 6 months ago and must have done something wrong when I choose my country of origin. I am trying to install the USPS module and I get this error on my shipping modules page: United States Postal Service - USPS can only ship from USA. But your store is configured with another origin! See Admin->Configuration->Shipping/Packaging. (Also see my attached screen shot.) I have also added a screen shot of my shipping/packaging in configuration. I don't believe what I have is correct "USA" and that is the only option I have. How do I add other options?

11 Dec 2015, 1:47 PM
#2
ajeh avatar

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Re: Origin of Country for Shipping not working

Could you answer the Posting Tips?

What version of USPS shipping module do you have installed?

If you go to the Locations / Taxes ... Countries ... and find the USA what do you see for the settings? And in the URL what do you see for the cID= in that URL?

In the Configuration ... Shipping/Packaging ... what is your setting on the:

Postal Code
Enter the Postal Code (ZIP) of the Store to be used in shipping quotes. NOTE: For USA zip codes, only use your 5 digit zip code.

I cannot quite read that zip code from the image that you posted ...

11 Dec 2015, 2:51 PM
#3
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Re: Origin of Country for Shipping not working

Ajeh:

Could you answer the Posting Tips?

What version of USPS shipping module do you have installed?

If you go to the Locations / Taxes ... Countries ... and find the USA what do you see for the settings? And in the URL what do you see for the cID= in that URL?

In the Configuration ... Shipping/Packaging ... what is your setting on the:

I cannot quite read that zip code from the image that you posted ...

The version is USPS RateV4 Intl RateV2 - May 31, 2015 Version K7

Locations / Taxes ... Countries settings are as follows: Country = USA, ISO Codes= US and USA, Status is ON. In the editing section I have Name: USA, ISO Code (2): US, ISO Code (3) USA, Address format: 2 and Status is active for shipping.

URL: 1&cID=1&action=edit

Configuration/Shipping/Packaging settings:

Country of Origin USA
Postal Code 10977
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0:4
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 3
Order Free Shipping 0 Weight Status 0 Info
Shipping Estimator Display Settings for Shopping Cart 0
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

The zip is the zip to my dropshipper.

11 Dec 2015, 2:57 PM
#4
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Re: Origin of Country for Shipping not working

Did you delete your countries and add them back in?

Normally, there are 244 countries and the United States is cID 223 ...

This is actually coded in the USPS shipping module to use 223 ...

11 Dec 2015, 3:29 PM
#5
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Re: Origin of Country for Shipping not working

That is where I am not sure. I can't have imagined doing that. I have designed 50 sites using Zen cart in the past. It would have been a mistake if I did. Any way I can add them back and how?

11 Dec 2015, 4:10 PM
#6
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Re: Origin of Country for Shipping not working

Can you do a screen shot or your Countries page in the Admin?

NOTE: be sure not to include the URL with your secret admin directory on it ...

11 Dec 2015, 8:02 PM
#7
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Re: Origin of Country for Shipping not working

Here you go and thank you so much for your dedicated help.

11 Dec 2015, 10:44 PM
#8
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Re: Origin of Country for Shipping not working

Is this site a Live Site or are you just testing an install?

12 Dec 2015, 12:22 AM
#9
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Re: Origin of Country for Shipping not working

Its live.

12 Dec 2015, 12:23 AM
#10
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Re: Origin of Country for Shipping not working

I should say it is live but I am adding a new dropshipper to my site.

13 Dec 2015, 3:38 PM
#11
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Re: Origin of Country for Shipping not working

Any further ideas? I still need this fixed or I can't us usps for shipping.

13 Dec 2015, 3:49 PM
#12
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Re: Origin of Country for Shipping not working

If you look at your database in phpMyAdmin how many records are in the table:
customers
address_book

If you browse the table:
address_book

do all of the fields for:
entry_country_id

read as 1?

14 Dec 2015, 6:54 PM
#13
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Re: Origin of Country for Shipping not working

Ajeh:

If you look at your database in phpMyAdmin how many records are in the table:
customers
address_book

If you browse the table:
address_book

do all of the fields for:
entry_country_id

read as 1?

I am the only person right now in the address book.

Yes, the entry_country_id reads 1

14 Dec 2015, 11:09 PM
#14
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Re: Origin of Country for Shipping not working

If you go to the Locations / Taxes ... Zones ... how many Zones do you see?

14 Dec 2015, 11:46 PM
#15
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Re: Origin of Country for Shipping not working

Actually, none at all. I only want the US, no alaska or Hawaii. There are no zones at all.

15 Dec 2015, 6:54 PM
#16
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Re: Origin of Country for Shipping not working

Since you have no Customers ... then you have no Orders ...

The best thing to do is drop what is in the tables:
countries
zones

and rebuild their content then make a Zone Definition with the DETAILS defined for who you want to ship to and add that Zone Definition to the USPS shipping module ...

One advantage is Grandma in the UK can buy a new crutch for little Tiny Tim in the US ...

15 Dec 2015, 7:17 PM
#17
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Re: Origin of Country for Shipping not working

I have no idea how to mess with the database tables like that. I have no idea at all how to begin to do what you suggest. I am a designer, but I have never had to mess with the tables.

15 Dec 2015, 7:20 PM
#18
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Re: Origin of Country for Shipping not working

You are on Zen Cart v154, correct?

When I get some free time, I will see if I can make something that you can just paste into the SQL on phpMyAdmin to fix the two tables ...

15 Dec 2015, 7:27 PM
#19
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Re: Origin of Country for Shipping not working

You have no idea how much I would be grateful for that.

15 Dec 2015, 10:41 PM
#20
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Re: Origin of Country for Shipping not working

You can use this SQL file by downloading this Zip and next unzip it and via your phpMyAdmin you can import this into your database ...

Next, you can build a Zone Definition for what you are wanting to use for the Zone Definition ... this link to the FAQs should help you make a Zone:
https://www.zen-cart.com/content.php?308-prepared-zone-definitions

NOTE: you will need to edit your customer record and update the address on it to work with the new Countries and Zones