Urgent help: Customer can not recover password

I had a lady build my website and it had a glitch you all worked me through that and I took out standard paypal and added express and it works great.
Now I have another problem, a lady bought something from my website on her phone, I sell instant download items and she forgot her password
I looked all over the panel to see if I could send it manually but see nothing letting me do that, so I have two questions

1. How can I get her password sent to her?
2. How can I get the website to send the digital files to their email account along with them being able to go into their account and download?
   A lot of the customers are waiting around watching their emails for the downloads and they never come.
   thanks so much, kelly

A lot of the customers are waiting around watching their emails for the downloads and they never come
Downloads are not emailed - they are provided in their account when logged in

As for your customer - havew them use the "Forgotten password" function

Thank you, She said she did hit the recover password button and nothing showed up so I am wondering if I missed a setting or something?
Do you know of a program that can be put into zen cart to make it to where the files will go to their email also?
Thanks, Kelly

Another customer just contacted me with the same problem, she forgot the password and hit the button to recover and never got an email.
Someone please help,
thanks, Kelly

I suggest that you enable email archiving
admin > config > email options

And maybe install this plugin so that you can see them in your admin area
https://www.zen-cart.com/downloads.php?do=file&id=101

This will let you know if an email has been created by ZenCart

There is no facility for ZenCart to email downloadable files

Hello, I had a lady do my website but there were glitches here and there and you guys have helped me with the main one,
but this is another one and my website lady will not even answer my message about getting it fixed.
So you are dealing with a person that needs laymen terms please LOL.

So I have had a couple customers since opening my website that came back to buy more but they forgot their password
they will do the recover password and it never, ever sends a email so I have to go in and delete their account and have them
start all over and then go in manually and add each product they bought before so it will be there for them to download later
if they need to.

So is there an add on I need for this or is it a setting somewhere or?
thanks so much for any help.
my website is https://www.missmeggiedesigns.com
Kelly

First of all log into your admin and select
tools > server/version info
Record what version of ZenCart you are using
If it is version 1.5.0 or later you can enable email archiving
admin > config > email options > Email Archiving Active > set to "true"
then install this addon so that you can view emails in your admin
https://www.zen-cart.com/downloads.php?do=file&id=101

If you find that ZenCart is creating the email(s) then it has done its job and you need to look at your hosting email transport application

thank you so much, Kobra, I got that set to True but I don't understand about the hosting email transport application, I need to make sure that the people can recover their password if they lose it and the lady that help set up my site Host it also and she never, ever returns my messages so I am at a loss. the addon that you talked about what will that do for me? I didn't add it yet but I set the email archiving to true.

I don't understand about the hosting email transport application
ZenCart can only create the email - it is then up to your hosting account's MTA(mail transport agent) to deliver it
(remember "google" is your friend")
This delivery is fully outside the control of ZenCart
the addon that you talked about what will that do for me?
As I stated previously
"then install this addon so that you can view emails in your admin"

You can archive them and they will be saved in your database but the addon will allow you to view them in your ZenCart admin

thank you but I still don't understand why I would want to view emails?
My customers just want the email that comes to them that will help them recover
their password,
Is there anyone else here who can help me please

okay so it will notify me that a person tried to get a email for a forgotten password?

and it is my hosting problem as far as the email not getting to them?

okay so it will notify me that a person tried to get a email for a forgotten password?
It will not notify you but you can look over the emails in your admin and see what ZenCart has generated
it is my hosting problem as far as the email not getting to them?
It is most likely a setting that they require that is not being set