URGENT, No purchase record after customer purchase

9 Jan 2016, 4:24 PM

#1

lcc93611

New Zenner

Join Date:: Jan 2016
Location:: HK
Posts:: 1
Plugin Contributions:: 0

URGENT, No purchase record after customer purchase

There are no record in purchasing order,

How can I show the record? Is there some error on my admin setting?

Besides, Can I check the records that what the customer had purchased?

Please reply me ASAP

9 Jan 2016, 7:08 PM

#2

bislewl

Totally Zenned

Join Date:: Dec 2011
Location:: Wisconsin, USA
Posts:: 674
Plugin Contributions:: 12

Re: URGENT, No purchase record after customer purchase

Are there any error logs

9 Jan 2016, 7:44 PM

#3

lat9

Administrator

Join Date:: Sep 2009
Location:: Stuart, FL
Posts:: 14,096
Plugin Contributions:: 56

Re: URGENT, No purchase record after customer purchase

Also, check that your store's email settings are ... configured to send emails! Navigate to your store's contact_us page and send yourself a message. Does it get there?

9 Jan 2016, 10:33 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: URGENT, No purchase record after customer purchase

If there is no record of the order, then that means your site encountered PHP errors when trying to save the order after payment.

This could be a problem with your payment module (You didn't say which payment modules your customers are using on your store), or a problem with plugins you've installed (you didn't list your plugins/addons).