USPS January 17 2016 K8 - Support Quirks

bodini:

I must be cracking up. :blink:

Now for 12oz on USPS.com it shows $22.50.

Check the attached log. For 12oz ZC wants $21.38

That's less bad, but ZC has always been spot on before today.

Attachment #15986

One other question. Your logs say your USPS settings are set to Online but the images you attached are for Retail ... does that difference account for anything?

The USPS K8 January 17, 2016 module has a few quirks related to the First Class for > 13 oz and < 16 oz ...

If you look at post #17 on:
https://www.zen-cart.com/showthread.php?219299-USPS-K8-new-rates-don-t-seem-to-quote-First-Class-gt-13-oz-lt-15-999-oz

I have a solution to test ...

Please keep discussion for the First Class for > 13 oz and < 16 oz issue on that other thread, for now ...

Hi

I am testing the cart, and get:
"Sorry, we are not shipping to your region at this time."

On post #3 of
https://www.zen-cart.com/showthread.php?219322-US-and-rest-of-the-world-shipping-configuration
you can see my settings, and I configured the USPS like this:
All default, save for:

USPS tool ID: the ID given by USPS
Decimal settings: 2
Shipping zone: International (all countries all zones)
International rates: checked only 1st-Class Package Intl Service (min=0 max=4 handling=0)

I know the address used correct, and this is how it is displayed
Name Lastname
Corso Porta Nuova 70
Verona, 37122
VR, Italy

In the form to register, and to edit the account address it is asked for state/province and there it is reported Verona instead of the displayed VR, Verona is in the province of Verona, and is abbreviated with VR.

Some more info:
When clicking on "shipping estimator" in cart and selecting the above address it only displays the heading:

Available Shipping Methods Rates

Whereas in the same window if I select a second (USA) address I created for testing it displays correctly:

Available Shipping Methods Rates
Table Rate (Best Way) $4.99 Which is correctly displayed in the cart as well (I have installed "shopping rate in cart" module).

To help me double check my settings, and do further testing do you have a working international address I could use?

Thank you

Could you go to Modules ... Shipping ... and click on USPS and down at the bottom turn the Debug to Logs and then try a quote and look in /logs (this is /cache in old versions of Zen Cart) and Zip the Shipping log files created when you try a quote and attach it to your post?

Thank you.

Yes I had it turned on already, sorry I missed attaching it before.
The attached log is the only one for the date, so it must be the one, anyhow I'll clear the logs and retry in case.

I just run another test, and same outcome, but no log file generated, so perhaps the previously attached one was generated by some other event?

Did test two more addresses, one Italian and One British, both return same message, and no log file:
"Sorry, we are not shipping to your region at this time."

Starting to think I am missing something in the module settings?!

keneso:

I just run another test, and same outcome, but no log file generated, so perhaps the previously attached one was generated by some other event?
With that logging setting enabled, it should generate a USPS_xxxxxxxxxxxxx.log file which contains all the details of what was submitted to USPS and what response came back.
If it's not creating that file and you have the logging on, then either the logs folder isn't writable or whatever symptoms you're encountering are completely preventing the USPS module from even attempting to ask for quotes ... such as zone restrictions which are telling the module that it's not needed because of the details in the customer's address.

Thank you DrByte.

The log folder is writable, as I have other logs in it, some generated by Authorize.net, and Paypal.

As for other causes my thread https://www.zen-cart.com/showthread.php?219322-US-and-rest-of-the-world-shipping-configuration was intended to being advised of the configuration/settings to use, and as I gathered they seem correct, though I wouldn't be surprise if I missed something ... shall I open a new thread to troubleshoot?

Most probably your suggestion > whatever symptoms you're encountering are completely preventing the USPS module from even attempting to ask for quotes is correct as at this point my description of the popup window in post #23 of this thread seems to be confirming that:

Some more info:
When clicking on "shipping estimator" in cart and selecting the above address it only displays the heading:

Available Shipping Methods Rates

keneso:

Did test two more addresses, one Italian and One British, both return same message, and no log file:
"Sorry, we are not shipping to your region at this time."

Starting to think I am missing something in the module settings?!

You showed in one of you posts:

Shipping zone: International (all countries all zones)

If you look at the Zone Definitions and click on DETAILS what do you see? On the bottom of the list of Countries set there should be something like:
Displaying XX to XX (of XXX countries)

Thank you

Ajeh:

If you look at the Zone Definitions and click on DETAILS what do you see? On the bottom of the list of Countries set there should be something like:
Displaying XX to XX (of XXX countries)

locations/taxes >>> countries
-- Displaying 1 to 20 (of 244 countries)

locations/taxes >>> zones
-- Displaying 1 to 20 (of 296 zones)

locations/taxes >>> zone definitions >>> details of any of listed definitions
-- There is no "Displaying XX to XX (of XXX countries)"
Please see attached images

In case needed I can set up a partial admin access for you.

For your Zone Definition of:
Rest of the World

Do you want that to be All Countries except the US?

Or what do you think you want that to be?

Ajeh:

For your Zone Definition of:
Rest of the World

Do you want that to be All Countries except the US?

Or what do you think you want that to be?

Thank you
I'd say all except US, since US is covered by the other two.

What you really want is the definition defined here:
https://www.zen-cart.com/content.php?308-prepared-zone-definitions

These definitions can be pasted in your Tools ... Install SQL Patches ... and then you will see them in the Locations / Taxes ... Zones Definitions ...

Next, try using that as the Zone and see if the other countries outside of the US are now getting the shipping showing ... The US is the only country that will not show on that shipping module ...

Ajeh:

What you really want is the definition defined here:
https://www.zen-cart.com/content.php?308-prepared-zone-definitions

These definitions can be pasted in your Tools ... Install SQL Patches ... and then you will see them in the Locations / Taxes ... Zones Definitions ...

Next, try using that as the Zone and see if the other countries outside of the US are now getting the shipping showing ... The US is the only country that will not show on that shipping module ...

Thank you

I encountered a problem with the patch when sending to execute I get 403, I'll try using phpMyAdmin

What version of Zen Cart are you using?

Who is your hosting provider?

I have not had an issue with running any of these in a lot of different Zen Cart versions on a lot of different hosting providers ...

Ajeh:

What version of Zen Cart are you using?

Who is your hosting provider?

I have not had an issue with running any of these in a lot of different Zen Cart versions on a lot of different hosting providers ...
1.54
ezpzhosting

I never had similar issues either, or at least I don't recall any.

Anyhow I used phpMyAdmin, and now I have the two extra zones:
50 states
Rest of the world

They have yellow dots, so I guess I need to set the tax, and change the zones in the shipping modules, I'll update.

Thank you

NOTE: If you do not need those Zones for Tax, you do not have to set Tax on them ...

Thank you very much.

The estimator works, and reports back, and the shipping price shows correctly in the checkout process.

There is one issue for which I'll open new thread in the general forum if you please follow me there, it's about the free shipping and USPS both displaying.

Glad to hear that this is now working for you ... :smile: