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Need HELP! Customer login page submit button is missing

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29 Feb 2016, 5:37 PM
#1
mscheryl01 avatar

mscheryl01

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Need HELP! Customer login page submit button is missing

Long story short, My website was hacked and all items that I was selling was missing, My host said he would fix the problem, he removed my entire site version from 1.3.9 to 1.5.4, I thought all was good until I tried to create a mock sign in and there is no submit button, for some reason my host is not returning my emails which is not like him, I have no clue what to do, I am don't know anything about coding or where to even go in Cpanel to fix this issue, I have searched google and other forms, however I am clueless. If this helps this is the email he sent me after finishing:

  1. Removed the entire old site as it was way outdated and patched
  2. Installed the latest version in the main directory, no more splash page
  3. Added all the popular mods
  4. Replaced the database altogether to avoid problems
  5. Used the original template with some modifications for continuity

I saw on someone's thread that said do this: <div class="buttonRow forward" style="display: none;">
<input type="image" title=" Send Now " alt="Send Now" src="includes/templates/black_pure_free/buttons/english/button_send.gif">

</div> ## <div class="buttonRow back" style="display: none;"> <a href="http://skylanterns.ca/index.php?main_page=index&view_cart=true&callback=jQuery162066105028545095_13613 87408337&_=1361387408516"> </div>

So...

Go to your zencart admin screen and under TOOLS menu, click "Developers Toolkit"

Then, put the text in red (above), into the final input field, select catalog/admin from the dropdown, and click the button.

And this is what mine's says:
/home/kreative/public_html/zcadmin1029/server_info.php

Line #120 : hr {display: none; font-size: 11px;}

Hope this helps.

29 Feb 2016, 10:41 PM
#2
kobra avatar

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Re: Need HELP! Customer login page submit button is missing

As a stock install does not exhibit this failure you really need to get with the individual that upgraded your install

1 Mar 2016, 3:42 PM
#3
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Re: Need HELP! Customer login page submit button is missing

Unfortunately he's not returning my emails, since he updated my website he has not responded to me, so I'm pretty much on my own, that's why I'm reaching out for help.

1 Mar 2016, 5:38 PM
#4
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Re: Need HELP! Customer login page submit button is missing

Can you provide us with an address? yoursiteDOTcom if you wish to hide it from the search engines.

1 Mar 2016, 9:04 PM
#5
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Re: Need HELP! Customer login page submit button is missing

1 Mar 2016, 9:30 PM
#6
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Re: Need HELP! Customer login page submit button is missing

You have a fatal error some where hence the partial white page and missing end of page.
Look in your logs folder for error logs, and paste the contents of the newest file. (remove any sensitive info like admin folder name etc)

Also remove the docs folder from your install, because now it was very easy to determine which version you are probably running.

1 Mar 2016, 9:57 PM
#7
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Re: Need HELP! Customer login page submit button is missing

[Tue Mar 01 14:54:34 2016] [error] [client 180.76.15.161] File does not exist:

1 Mar 2016, 10:00 PM
#8
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Re: Need HELP! Customer login page submit button is missing

Can you tell me how to get to my Docs folder? Never mind found it.

1 Mar 2016, 10:09 PM
#9
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Re: Need HELP! Customer login page submit button is missing

Just to let you know I am very clueless with Cpanel although I am trying since all of this. I did go into the Template file TPI_module_create_account_php to see if I can find any errors in there but I don't have a clue what I'm looking for, didn't want to mess up anything so just left it alone.

1 Mar 2016, 10:25 PM
#10
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Re: Need HELP! Customer login page submit button is missing

I did go into the Template file TPI_module_create_account_php
Where was this file??

includes/templates/template_default/templates/
or
includes/templates/classic/templates/

1 Mar 2016, 10:27 PM
#11
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Re: Need HELP! Customer login page submit button is missing

includes/templates/classic/templates/

1 Mar 2016, 10:32 PM
#12
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Re: Need HELP! Customer login page submit button is missing

Try renaming that file to
tpl_module_create_account.off

Then see what happens

1 Mar 2016, 10:57 PM
#13
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Re: Need HELP! Customer login page submit button is missing

Okay let me try that

1 Mar 2016, 11:02 PM
#14
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Re: Need HELP! Customer login page submit button is missing

Yay it worked!!! Thank you so much!

1 Mar 2016, 11:18 PM
#15
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Re: Need HELP! Customer login page submit button is missing

If you have a file comparing application you should use it to see what the differences are between the two files

Oh, BTW by renaming the file ZenCart defaults to using the one in template_default structure

2 Mar 2016, 12:07 AM
#16
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Re: Need HELP! Customer login page submit button is missing

No I don't have a file comparing application, but I will download one. And not sure what you mean by renaming the file ZenCart defaults to using the one in template_default structure

2 Mar 2016, 8:35 AM
#17
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Re: Need HELP! Customer login page submit button is missing

mscheryl01:

No I don't have a file comparing application, but I will download one. And not sure what you mean by renaming the file ZenCart defaults to using the one in template_default structure

As a comparing tool I can recommend Beyond Compare. As for the file: The original file tpl_module_create_account.php is in includes/templates/template_default/templates/, and a copy which you renamed to includes/templates/template_default/templates/.old is in includes/templates/template_default/classic.
Since the includes/templates/template_default/classic/tpl_module_create_account.php does not exist any more, any modifications made to that file are also not loaded. So you need to compare those two file, and find out what the differences are. If you post the differences we may be able to help you further.