Forums / General Questions / Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

Views: 963

Results 1 to 5 of 5
2 Mar 2016, 8:11 AM
#1
zaraark avatar

zaraark

New Zenner

Join Date:
Feb 2016
Location:
Australia
Posts:
3
Plugin Contributions:
0

Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

I have a new installation of Zen Cart 1.5.4.
PHP 5.6
memory_limit 128M
site: http://lanterncove.com.au/
host: uberglobal

I have tried PHP, sendmail, smtp and smtpauth, only sendmail partially works.

All admin emails are received ok.
The Email Archive logs all emails ok.
If I send a direct email from within the admin console, it arrives ok.
I uploaded the email_test plugin and that worked fine.

However, new registration emails, order confirmation emails and the newsletter emails do not arrive at the destination. :blink:

Do you have any suggestions as to what I can look into to see what the problem might be?
Thanks

2 Mar 2016, 8:43 AM
#2
design75 avatar

design75

Totally Zenned

Join Date:
Dec 2009
Location:
Amersfoort, The Netherlands
Posts:
2,862
Plugin Contributions:
5

Re: Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

Do the registration mail also go to your email archive? If you can see them there, it means Zen Cart is sending them. You may need to contact your host and figure out why the mails aren't leaving the server.

2 Mar 2016, 11:56 AM
#3
mc12345678 avatar

mc12345678

Totally Zenned

Join Date:
Jul 2012
Posts:
16,908
Plugin Contributions:
2

Re: Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

What extension does the email address have? (After @) there are some email "hosts" that do not work well for sending emails.
Also, when trying each of the other methods, what were the settings (don't post your credentials, but do identify that credentials were set, etc...)

ZC Installation/Maintenance Support <- Site
Contribution for contributions welcome...

2 Mar 2016, 9:13 PM
#4
zaraark avatar

zaraark

New Zenner

Join Date:
Feb 2016
Location:
Australia
Posts:
3
Plugin Contributions:
0

Re: Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

Do the registration mail also go to your email archive? If you can see them there, it means Zen Cart is sending them. You may need to contact your host and figure out why the mails aren't leaving the server.

Yes, the registration emails do go to the email archive. I have submitted a support request with the host to see what they say. The weird thing is that the direct email does go out successfully.. so it's not a case of no emails go out, but just the automated ones aren't going out. (or, more specifically, being received).

What extension does the email address have? (After @) there are some email "hosts" that do not work well for sending emails.
Also, when trying each of the other methods, what were the settings (don't post your credentials, but do identify that credentials were set, etc...)

One test account uses a gmail account, another test account uses my own domain email. The smtp details were as per the host suggested configuration.

Thanks

11 Mar 2016, 1:14 AM
#5
zaraark avatar

zaraark

New Zenner

Join Date:
Feb 2016
Location:
Australia
Posts:
3
Plugin Contributions:
0

Re: Registration, Order & Newsletter Emails not being received. Direct Emails are ok.

I changed hosting company and it worked properly first time.
I have no idea why it didn't work on the first host as two other Zen Cart installations on the same account worked fine.