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Authorize.net SIM not putting order in store admin after completed

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18 Mar 2016, 10:59 PM
#1
ckfs1 avatar

ckfs1

New Zenner

Join Date:
Dec 2013
Location:
Ohio
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22
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Authorize.net SIM not putting order in store admin after completed

Authorized.net SIM is not sending the information about the transaction being paid so the shopping cart never gets the order and nothing happens. The only place the order is is on the authorize.net site without the items listed even though the items show up in the receipt.

So you can now pay for an item but never get it because the owner can not tell what you ordered till the end of the day.

This is unacceptable needs to be fixed ASAP.

C

18 Mar 2016, 11:04 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Authorize.net SIM not putting order in store admin after completed

The symptoms you describe are very common when you have customizations or plugins on your site that interfere with normal checkout operation.

ckfs1:

This is unacceptable needs to be fixed ASAP.
So is failing to upgrade your 2011 version 1.5.0 code to the latest. If you want bugfixes you need to upgrade to get them.

19 Mar 2016, 12:57 AM
#3
ckfs1 avatar

ckfs1

New Zenner

Join Date:
Dec 2013
Location:
Ohio
Posts:
22
Plugin Contributions:
0

Re: Authorize.net SIM not putting order in store admin after completed

I don't have plugins or addons. Only a responsive design