Thawte SSL seal not showing up

I know this is probably not a ZC issue, but here it goes.

I bought a Thawte SSL123 certificate (DV) through Namecheap. It was validated immediately. My host installed the certificate, and it's functioning fine. But it comes with a site seal, but the seal doesn't show up on my pages. Namecheap has no suggestions that help, and Thawte refuses to provide support for certificates purchased through resellers.

<script type="text/javascript" src="https://seal.thawte.com/getthawteseal?host_name=www.mydomain.com&size=M&lang=en"></script>

I tried:

• my domain in the script with and without the www
• js code for Thawte's 2 other seal styles
• waiting 5 days
• placing the code in 3 different places on my website

Has anyone had issues like this?

I had a Godaddy seal, but their server has been frequently down the last few months, intermittently going up and down for several minutes on and off over the course of hours, repeating the pattern again the next day, and browsers would delay loading the rest of the page as it waits for a response. I'm thinking about trying Comodo and then GeoTrust if that doesn't work.

placing the code in 3 different places on my website
Where have you tried??

#1. what is the URL for your website
#2. have you tried placing a bit of text above the script tag to see if that appears where you think it should appear to ensure that you are in fact hitting the right file?

i'm unsure about whether the problem is a thawte problem or you are placing the code in the wrong spot problem or if the SSL certificate is in fact, installed correctly and a thawte seal.

I tried placing it in a sidebox, footer, and shopping cart page.

Text I place next to it shows up fine. Everything shows up except the seal itself.

Site is adamantbarbell.com

I looked at the certificate and it says it's issued by Avast. I use Avast as my virus protection on my PC I'm on now, so I don't know if that's the reason. But it does seem weird. Do you see Avast too?? If so, can you confirm it should indeed say Thawte and something must be wrong?

Namecheap suggests now that it's because my certificate is registered to mydomain.com and not https://www.mydomain.com, and I have an htaccess line redirecting all requests for mydomain.com to https://www.mydomain.com. So no matter whether I put the www in the site seal code it doesn't work. They suggest buying a new certificate with the www in the name.

Does that sound plausible? I learned their support staff really has no idea what they're talking about, so I don't know if it's a real possibility or if they're just coming up with theories.

no, i think that's definitely the problem. the seal is registered to:

adamantbarbell.com

NOT

https://www.adamantbarbell.com

i would possibly change the script tag to:

<script type="text/javascript" src="https://seal.thawte.com/getthawteseal?host_name=adamantbarbell.com&size=M&lang=en"></script>

to see if that works.

and then, i would redirect from https://www.adamantbarbell.com to adamantbarbell.com

i am not sure if the thawte seal will work without the www; but is worth a shot.

if changing the script does not work, namecheap should be able to cancel the old certificate, and reissue a new one using www. i mean it's only a few days old.... they should not have to sell you a new one.

good luck!

Most modern certificate-issuers include BOTH with www. and without www. in the same certificate nowadays. Go back to them for that. It costs them nothing to do it.