Contact us dropdown menu not working properly

Zen 1.5.5a
Admin>e-mail options>Set "Contact Us" Email Dropdown List

This was working correctly and then I made a change in the email addys. That was fine. I then changed the email addys again and they're not showing correctly.
Instead of showing Carol [email protected], it shows Carol [email protected]
Of course this shows incorrectly on the web page and the email addy doesn't work.

Any idea as to what happened and how I can fix it?
Thanks for any ideas.

Carol

I think that this was fixed in ZenCart v1.5.5a
Editing displaying html entities

Actually, in v155a things are getting a bit "too cleaned" resulting in this issue ...

Try using just:
[email protected]

1. Thanks for the suggestion of using just my email addy. It looks ok but email doesn't go through
2. The problem started when I upgraded to 1.5.5a

Carol

Ajeh:

Actually, in v155a things are getting a bit "too cleaned" resulting in this issue ...

That's putting it lightly. Even the <strong>Test<br />Three</strong> demo product gets cleaned which completely throws the responsive_classic layout out-of-wack.

rbarbour:

That's putting it lightly. Even the <strong>Test<br />Three</strong> demo product gets cleaned which completely throws the responsive_classic layout out-of-wack.

I cannot repeat this in v155a ... can you make sure that your files are all current and up to date on the server?

spminis:

1. Thanks for the suggestion of using just my email addy. It looks ok but email doesn't go through
2. The problem started when I upgraded to 1.5.5a
   Please post your settings from admin > config > email options

You might also get and install email archive manager and set admin > config > email options > Email Archiving Active? > true
https://www.zen-cart.com/downloads.php?do=file&id=101

This will allow you to determine if ZenCart is creating the emails - from there it is up to your hosting MTA(mail transport agent) to take it from there as ZenCart has done it's job

Thank you.
Here are my settings:
I've had to remove the email addy in the contact us drop down because the way it is shown below doesn't work
itle Value Action
Send E-Mails true Info
E-Mail Transport Method PHP Info
E-Mail Linefeeds LF Info
Enable HTML Emails? true Info
Email Archiving Active? true Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? TEXT Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Carol [email protected]
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 1 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? false Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password ************ Info
SMTP Email Mail Host mail.spminiatures.com Info
SMTP Email Mail Server Port 995 Info
Convert currencies for Text emails £,£:€,€:®,®:™,™ Info
Set "Contact Us" Email Dropdown List
Edit

On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2

Date Added: 08/10/2014
Last Modified: 05/19/2016

"On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2"

I had done it that way previously and it didn't work. That's why I was posting here. It was working before I upgraded to 1.5.5a

This is what it looks like when I do it your way on the admin page:
"Set "Contact Us" Email Dropdown List Carol [email protected], Support [email protected]"
Note that it's not HTML.
The email addys don't work on the contact us web form
Thanks anyway for your suggestion

spminis,

Your settings list the transport method as "PHP" but then you have entered your SMTP details for [email protected]
All of your other email addys are [email protected]
Did you install the email archive manager?
What are the results?
You still have this listed in the contact area

Set "Contact Us" Email Dropdown List Carol <[email protected]>

I thought you set it as Ajeh stated to

[email protected]

There is another thread discussing that HTML Entities not being parsed correctly - You can search for it to see if there is a solution

"You still have this listed in the contact area

Set "Contact Us" Email Dropdown List Carol <[email protected]>
```"

That's how it ends up looking after I put the information in correctly.  It becomes plain text, not html.  That is the problem.
The email settings on the admin page are working fine.   The contact us form works fine as long as I don't put in an email addy,

I don't think I've been able to be clear about the problem I'm having  but I appreciate your willingness to help.  I'll continue to search for an answer.

Carol

spminis:

"You still have this listed in the contact area

Set "Contact Us" Email Dropdown List Carol [email protected]

> 
> That's how it ends up looking after I put the information in correctly.  It becomes plain text, not html.  That is the problem.
> The email settings on the admin page are working fine.   The contact us form works fine as long as I don't put in an email addy,
> 
> I don't think I've been able to be clear about the problem I'm having  but I appreciate your willingness to help.  I'll continue to search for an answer.
> 
> Carol
The suggestion from earlier was to remove the name and the additional "symbols" before and after the email address such that only an email address is placed in the field. The ampersand followed by lt; or gt; represents less than and greater than respectfully in "html". And currently what is happening is that if one enters <email@somewhere> those symbols are converted to the html equivalent. Further, if you open the entry and save it again the ampersand is then converted to its html equivalent (double converted basically) and therefore you end up with ```
&lt;
``` do it again and it will continue to "grow". So... the suggestion was, don't use such "special" symbols and only enter an email address. :)

mc12345678:

The suggestion from earlier was to remove the name and the additional "symbols" before and after the email address such that only an email address is placed in the field. The ampersand followed by lt; or gt; represents less than and greater than respectfully in "html". And currently what is happening is that if one enters email@somewhere those symbols are converted to the html equivalent. Further, if you open the entry and save it again the ampersand is then converted to its html equivalent (double converted basically) and therefore you end up with ```
<

Sorry, I thought I mentioned previously that I had tried that (email with no special characters) and it didn't work.
I'm just curious as to why, before I upgraded, the email addys for the contact us drop down were shown correctly and after I upgraded there was a problem.  It's not a major problem, as the form works without the email addy but it was a nice feature.
Carol

spminis:

Sorry, I thought I mentioned previously that I had tried that (email with no special characters) and it didn't work.
I'm just curious as to why, before I upgraded, the email addys for the contact us drop down were shown correctly and after I upgraded there was a problem. It's not a major problem, as the form works without the email addy but it was a nice feature.
Carol

No problem, I was just trying to clarify the latest. :) I think we all now understand what you had tried and what didn't work. :)

I too had just tried several variations of email addresses and the contact us form in my tests (code downloaded 2 days ago from the main page of this site) is not presenting a pick list (yet) in either template and in fact contrary to the configuration text is not displayed at all (currently). I'll be looking to see why, but could also be because of some other incomplete entries.

Ajeh:

I cannot repeat this in v155a ... can you make sure that your files are all current and up to date on the server?

Click the product to "edit it", but don't, just save and update. Returns html characters on storefront.

WORK AROUND/FIX
After upgrading to 1.5.5a, emails were not sending to any addresses with format of "Name Here [email protected]". Zen Cart is changing the characters as it inserts them into the database. My workaround or fix was to edit the database directly and correct the converted characters to "<>".

carlnunes:

WORK AROUND/FIX
After upgrading to 1.5.5a, emails were not sending to any addresses with format of "Name Here [email protected]". Zen Cart is changing the characters as it inserts them into the database. My workaround or fix was to edit the database directly and correct the converted characters to "<>".
That's because you haven't applied this bugfix: https://www.zen-cart.com/showthread.php?219732-Trustwave-Security-report-Patch-Included-TWSL2016-006