Please help with Zones, Zone Definitions.

Hello All,

Can somebody who is familiar with setting up Zencart Payment modules and Zones / Zone Definitions please help me?

I have an extension installed into my employer's Zencart website which is a Redirect to our Realex Payment Gateway. (realex_redirect_1.2.0_for_zc)
Our website is http://www.anglerscorner.co.uk

This extension works fine when the Payment Zone option was set to 'None'. Recently however, my employer has asked me to restrict this payment method to UK only. The intent was that international buyers would have to pay with Paypal, we wanted to make this change to reduce the amount of fraudulent purchases we were receiving. Most of which were coming from overseas.

I noticed when the payment zone is set to UK only (as below), the Realex payment option no longer shows when checking out.

This lead me to believe that there might be an issue with our Zones & Zone Definitions.

I have two Zone Definitions setup... The first is 'UK' which contains a list of Zones, all of which are counties/areas in the UK. (Please see image for example)

My UK Zone Definition details are set up as follows: 'Country: United Kingdom' and 'Zone: All Zones' (Please see image for example)

The second Zone Definition is 'International' which contains a long list of countries that we sell to, excluding the UK.

As I said previously however, the extension works fine so long as the Payment Zone in the extension is set to: None.

From as far as I can tell I believe these have been set up correctly. I have approached Realex for assistance but they have been very unhelpful so far.

I am no expert in Zencart and this is the first time I have had to make any changes to the Zones and Zone Definitions so I really hope there is a Zencart guru out there who will be able to advise if there is something I am missing. I apologise if there is something very obvious I have overlooked.

Any assistance the Zencart community would be very VERY much appreciated. :)

What happens if, when building the Zone Definition, you select each of the Zones rather than All Zones?

I spent a little bit of time adding the individual Counties (Zones) rather than using the one that applies to all zones but sadly it still does not work.
The payment option still does not show up when checking out.

After this I tried switching my Paypal module Payment zone to UK to see what would happen... interestingly it remained visible and was still functional.

Correct me if I am wrong here but if there was a problem with my Zones / Zone Definitions then Paypal should be affected also... so the fact that it is only the Realex payment option affected would lead me conclude there must be a problem with their Module?

Just so I can be sure, does this sound correct to you also?

Thanks in advance :)

I have to agree with you suggestion that is may be the module ...

I have tried Zones on PayPal and Check/Money Order and they work fine when NOT using the Country with All Zone, but rather use the Country with each individual Zone ...

Thank you for the response. I thought it was likely the module after seeing the Paypal one working fine.
I appreciate your help and it is handy to have a second opinion.

Thanks again.