A matching lookup could not be found for this authorization

6 Jul 2016, 3:11 AM

#1

Zen Follower

Join Date:: Apr 2012
Location:: Los Angeles, CA
Posts:: 185
Plugin Contributions:: 2

A matching lookup could not be found for this authorization

I recently upgraded from 1.5.1 to 1.5.5, and after fighting to get my database working everything appears ok except when I make test purchases after I check out this is what happens. It doesn't let me know if the order was completed or not. Is there a way to fix this so I do not have to start all over?

BTW my last backups were worthless to me after the database issues.

6 Jul 2016, 11:42 AM

#2

lat9

Administrator

Join Date:: Sep 2009
Location:: Stuart, FL
Posts:: 14,094
Plugin Contributions:: 56

Re: A matching lookup could not be found for this authorization

Are you using TaxCloud? If so, I found this link by Googling the error message you posted in that screenshot: https://www.zen-cart.com/showthread.php?174459-TaxCloud-Addon

6 Jul 2016, 2:04 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: A matching lookup could not be found for this authorization

sammirah:

"A matching lookup could not be found for this authorization".
That message doesn't come from Zen Cart. It probably comes from your payment module, or some additional addon you've installed.

9 Jul 2016, 4:30 AM

#4

sammirah

Zen Follower

Join Date:: Apr 2012
Location:: Los Angeles, CA
Posts:: 185
Plugin Contributions:: 2

Re: A matching lookup could not be found for this authorization

Thanks guys, I updated the Taxcloud plugin and it works fine now. I actually had not noticed that it was no longer collecting the taxes.