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Forums / General Questions / Your refund request was rejected by paypal.(Transaction refused )10009

Your refund request was rejected by paypal.(Transaction refused )10009

Started by diptimoy on 6 Jul 2016, 6:40 PM · Views: 1,269

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6 Jul 2016, 6:40 PM
#1
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diptimoy

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Your refund request was rejected by paypal.(Transaction refused )10009

Upgraded zencart to version 155a from 139 and getting the following error
Your refund request was rejected by paypal.(Transaction refused )10009

How to fix ??

Thanks in advance

7 Jul 2016, 3:54 AM
#2
rodg avatar

rodg

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Re: Your refund request was rejected by paypal.(Transaction refused )10009

diptimoy:

Upgraded zencart to version 155a from 139 and getting the following error
Your refund request was rejected by paypal.(Transaction refused )10009

How to fix ??

Thanks in advance

Not enough info.

The problem could be as simple as trying to to submit a request for a payment that was never completed in the first place, or perhaps the person that the refund is intended for has closed their account - or the account has been closed by PayPal, and possibly because the transaction has already been fully refunded.

From the paypal dev page: Error 10009 means:
10009 Transaction refused Account is locked or inactive DoAuthorization DoCancel DoCapture DoReauthorization DoVoid UpdateAuthorization Retry the request at a later time or close order.
10009 Transaction refused This transaction has already been fully refunded

Cheers
RodG

NOTE: We are sorry that Rod is no longer with us.
We are grateful for all his contributions to the Zen Cart community.

Ozpost - The Ultimate Shipping module for Australian Merchants. Click these links for its Homepage, or Download from Zen-Cart.com.

11 Jul 2016, 3:11 AM
#4
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diptimoy

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Re: Your refund request was rejected by paypal.(Transaction refused )10009

Thanks for teh info