Paypal Payment received through shop, but not on Paypal Account?

11 Jul 2016, 1:02 PM

New Zenner

Join Date:: Mar 2008
Posts:: 12
Plugin Contributions:: 0

Paypal Payment received through shop, but not on Paypal Account?

I am having a problem with Paypal payments using "PayPal Website Payments Standard". I am getting notification through the Zen Cart shop of a new order and payment and a link to Paypal Trans ID. Everything seems to be in order through the Zen Cart shop. But when I go directly to my Paypal account, there is no record of a payment or transaction being made. This has only happened on one sale, all other sales have been OK.

I have contacted Paypal and awaiting a response. Anyone have any ideas of what may be happening?

11 Jul 2016, 3:09 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Paypal Payment received through shop, but not on Paypal Account?

Ask PayPal to investigate where the payment went for that Transaction ID.

It would be much more reliable, and a better customer experience, if you were to use Express Checkout instead of Payments Standard.

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