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Contact Us email brackets saved encoded

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14 Jul 2016, 1:14 PM
#1
austinjim avatar

austinjim

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Join Date:
Sep 2010
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Contact Us email brackets saved encoded

Hi,
I'm using the Sheffield Blue Responsive template.

I'm trying to set up the contact us name and email address but when I enter the email address in the format

Chairman <[email protected]>

the brackets are changed to the ampersand versions. This keeps the email from being sent. How can I suppress this conversion. Alternatively, where in the database are these values stored? I can update the db directly if needed.
Thanks!

19 Aug 2016, 11:13 PM
#3
jeffwebb avatar

jeffwebb

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Join Date:
Jul 2005
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Tennessee, USA
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Re: Contact Us email brackets saved encoded

AustinJim:

Hi,
I'm using the Sheffield Blue Responsive template.

I'm trying to set up the contact us name and email address but when I enter the email address in the format

Chairman [email protected]

> the brackets are changed to the ampersand versions. This keeps the email from being sent. How can I suppress this conversion. Alternatively, where in the database are these values stored? I can update the db directly if needed.
> Thanks!

Been over a month since the question was posted, but I haven't seen it anywhere else. I had the same problem. Easiest fix for me was directly in the DB configuration table, configuration_key CONTACT_US_LIST. In configuration_value add your email list in the format Name 1 <email@address1>, Name 2 <email@address2>