My website could not receive a notification message from paypal when I refunded

20 Nov 2019, 5:21 PM

#1

shapocc

New Zenner

Join Date:: Apr 2018
Location:: xia men
Posts:: 4
Plugin Contributions:: 0

My website could not receive a notification message from paypal when I refunded

Under normal circumstances:

But the reality now is that you can’t receive this message:

who can help me?

20 Nov 2019, 6:05 PM

#2

lat9

Administrator

Join Date:: Sep 2009
Location:: Stuart, FL
Posts:: 14,102
Plugin Contributions:: 56

Re: My website could not receive a notification message from paypal when I refunded

OK, so what changed? What version of Zen Cart 1.5.5 are you running? Which PayPal variant (i.e. PayPal Express Checkout vs PayPal Payments Pro)? What version of PHP?

... essentially, if you answer the questions in the "Posting Tips" you'll be providing information that can help us help you!

21 Nov 2019, 7:17 AM

#3

shapocc

New Zenner

Join Date:: Apr 2018
Location:: xia men
Posts:: 4
Plugin Contributions:: 0

Re: My website could not receive a notification message from paypal when I refunded

lat9:

OK, so what changed? What version of Zen Cart 1.5.5 are you running? Which PayPal variant (i.e. PayPal Express Checkout vs PayPal Payments Pro)? What version of PHP?

... essentially, if you answer the questions in the "Posting Tips" you'll be providing information that can help us help you!

I am using version 1.5.5F, PayPal Express Checkout.

I have not made any changes, just use the 1.5.5F installation package.

The current situation is that I can use the 1.395H version of paypalwpp.php to replace the 1.5.5F version of paypalwpp.php to receive the message.

Attachment #18725 Attachment #18726

I want to know what went wrong?

1.55F paypalwpp.php.zip (37.7 KB) 1.39H paypalwpp.php.zip (33.7 KB)

21 Nov 2019, 11:57 AM

#4

mc12345678

Totally Zenned

Join Date:: Jul 2012
Posts:: 16,908
Plugin Contributions:: 2

Re: My website could not receive a notification message from paypal when I refunded

For clarification, what part of the original "condition" remains to be seen? I see potentially two things missing between the original and the now conditions: the initiation of the refund identifying who requested it and the current status of the order at the time of processing. Are both issues to be resolved or looking to just resolve the absence of the initiation identification?

These two differences potentially identify some other issue exists.

21 Nov 2019, 12:18 PM

#5

shapocc

New Zenner

Join Date:: Apr 2018
Location:: xia men
Posts:: 4
Plugin Contributions:: 0

Re: My website could not receive a notification message from paypal when I refunded

mc12345678:

For clarification, what part of the original "condition" remains to be seen? I see potentially two things missing between the original and the now conditions: the initiation of the refund identifying who requested it and the current status of the order at the time of processing. Are both issues to be resolved or looking to just resolve the absence of the initiation identification?

These two differences potentially identify some other issue exists.

Supplement: Only after I replace the file, the newly generated order can receive the refund completion notification, and the old order still cannot receive the notification.