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paypal error log and mutilple error email help please

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27 May 2020, 2:32 AM
#1
tropical avatar

tropical

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melbourne
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paypal error log and mutilple error email help please

https://www.tropicalaquascape.com.au

Hi,
We have multiple emails from paypal sent to our mailbox stated text of error occurred during payment to our v151 zencart site. example text as below. There are more than 20 emails similar to this. I think it is only generate from one payment attemp

How can I fix those problem with paypal?

paypalwpp
BEFORE line-item calcs: Array
(
[AMT] => 200
[ITEMAMT] => 200
[TAXAMT] => 0
[SHIPPINGAMT] => 0
[SHIPDISCAMT] => 0
[HANDLINGAMT] => 0
[INSURANCEAMT] => 0
)
AFTER doing line-item calcs: Array
(
[AMT] => 200
[ITEMAMT] => 200
[TAXAMT] => 0
[SHIPPINGAMT] => 0
[SHIPDISCAMT] => 0
[HANDLINGAMT] => 0
[INSURANCEAMT] => 0
[L_NUMBER0] => ONF FLAT NANO
[L_NAME0] => ONF FLAT NANO [254]
[L_QTY0] => 1
[L_AMT0] => 200
)

other email text

2020-05-26 11:19:23

(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 90
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(R) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.5.1
)

Request Parameters: {SetExpressCheckout}
Array
(
[AMT] => 200.00
[ITEMAMT] => 200.00
[L_NUMBER0] => ONF FLAT NANO
[L_NAME0] => ONF FLAT NANO [254]
[L_QTY0] => 1
[L_AMT0] => 200.00
[CURRENCYCODE] => AUD
[LOCALECODE] => AU
[GIFTMESSAGEENABLE] => 0
[GIFTRECEIPTEENABLE] => 0
[GIFTWRAPENABLE] => 0
[GIFTWRAPNAME] =>
[GIFTWRAPAMOUNT] => 0
[BUYEREMAILOPTINENABLE] => 0
[CUSTOMERSERVICENUMBER] => 61 0403434130
[BRANDNAME] => Tropical Aquascape
[PAYMENTACTION] => Sale
[ALLOWNOTE] => 1
[LANDINGPAGE] => Billing
[NOSHIPPING] => 0
[EMAIL] => penca.rafiqi######################
[SHIPTOPHONENUM] => 0400960781
[RETURNURL] =>
http://www.tropicalaquascape.com.au/shop/ipn_main_handler.php?type=ec
[CANCELURL] =>
http://www.tropicalaquascape.com.au/shop/index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[USER] => aquascape360_api1.gmail.com
[PWD] => ****************
[VERSION] => 61.0
[SIGNATURE] => ****************************************************61F4
)

Response:
Array
(
[] =>
[CURL_ERRORS] => (4) OpenSSL was built without SSLv3 support
)

(4) OpenSSL was built without SSLv3 support
Array
(
[url] => https://api-3t.paypal.com/nvp
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 1
[redirect_count] => 0
[total_time] => 0.041157
[namelookup_time] => 0.000346
[connect_time] => 0.041014
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
[redirect_url] =>
[primary_ip] => 173.0.88.69
[certinfo] => Array
(
)

[primary_port] => 443
[local_ip] => 69.73.182.126
[local_port] => 33600

)

27 May 2020, 4:23 AM
#2
tropical avatar

tropical

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Re: paypal error log and mutilple error email help please

more info email
Dear store owner,
An error occurred when attempting to initiate a PayPal Express Checkout
transaction. As a courtesy, only the error "number" was shown to your
customer. The details of the error are shown below.

(4) OpenSSL was built without SSLv3 support

Zen Cart message: An error occurred when we tried to contact the payment
processor. Please try again, select an alternate payment method, or contact
the store owner for assistance.

Problem occurred while customer 29 xxxx xxxx was attempting checkout with
PayPal Express Checkout.

27 May 2020, 11:42 AM
#3
lat9 avatar

lat9

Administrator

Join Date:
Sep 2009
Location:
Stuart, FL
Posts:
14,088
Plugin Contributions:
56

Re: paypal error log and mutilple error email help please

You'll need to contact your webhost. The significant portion of the errors posted above is: (4) OpenSSL was built without SSLv3 support.

27 May 2020, 2:36 PM
#4
mc12345678 avatar

mc12345678

Totally Zenned

Join Date:
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Posts:
16,908
Plugin Contributions:
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Re: paypal error log and mutilple error email help please

The ideal solution is to upgrade the store to a current version. ZC 1.5.1 is 8ish years old. Otherwise, it may be possible that a recommended change suggested a couple years ago wasn't implemented or the server doesn't support the requested level of encryption.

Has the action of the following post been performed?
https://www.zen-cart.com/showthread.php?214916-Important-announcement-about-POODLE-and-payment-security

Though I would also wonder how operation could have continued over the last 5ish years if that change hadn't been made...