USPS Shipping Module [Support Thread]

Interesting development on on 1.5.8a site. PHP 8.0 OPC bootstrap
Guests and new users can check out fine.
Existing Customers are getting > [##############################] Either the available shipping options or your chosen shipping method's price has changed. Please re-select/review your desired shipping method.[/COLOR]I note that there estimated cost for USPS Ground Advantage is $5.40 for the item while guests and new signups show $5.70.
The only debug file concerns WebPay and it is turned off.:huh:
Investigating
Any more info you might need to know?

dbltoe:

Interesting development on on 1.5.8a site. PHP 8.0 OPC bootstrap
Guests and new users can check out fine.
Existing Customers are getting I note that there estimated cost for USPS Ground Advantage is $5.40 for the item while guests and new signups show $5.70.
The only debug file concerns WebPay and it is turned off.:huh:
Investigating
Any more info you might need to know?
Different ship-to addresses and/or different order weights will result in different Ground Advantage quotes.

Understood but the warning won’t go away no matter what you do.

These last few days have had customers stating they can not complete a sale through Paypal.
It keeps asking for them to change address when they return from paypal to complete order.
I find no rates shown or offered when in checkout. Not from UPS or USPS............... I do not have Fedx installed.
This causes the customer to close order eventually.

I am using zencart version: v1.5.6c
2017-09-16 is version of the USPS rate calculator.
My php version was changed recently and I had it rolled back to PHP 7.2 as I was told the 7.3 and 7.4 would not allow USPS to work.

I do not know when the rate calculators quit working. No error is given , it just will not show rates in popup.
ultimatepicklejar.com

dbltoe:

Interesting development on on 1.5.8a site. PHP 8.0 OPC bootstrap
Guests and new users can check out fine.
Existing Customers are getting I note that there estimated cost for USPS Ground Advantage is $5.40 for the item while guests and new signups show $5.70.
The only debug file concerns WebPay and it is turned off.:huh:
Investigating

I could not duplicate the problem on other sites. The troubled site had table installed bur not active. I uninstalled it and tried again.

All is working now.:dontgetit

Interesting note... Guess where the shopper worked? Yep, USPS.

That is what I did. I edited the shipping module and turned debug on.

There was no file created in the LOGS folder. Does the debug file that starts with USPS go into a different folder?

USPS does not even show up on the screen so I don't think it's even executing the module and that is why the DEBUG is not being created.

Funny how things happen sometimes. We find that UPS also quit support for the old UPS calculator! We loaded the new USPS calculater and it worked with our cart version and PHP version. We can actually get sales completed through PayPal again!

To recap.... our problem was that USPS was not accepting older version of USPS rate calculator addon and a quick upgrade fixed that as well. The UPS that went out at the same time was coincidental and when beta is available for that addon we will install it as well.
Without rates PayPal can not complete and order!

lat9:

Wrong debug; that's the PHP debug telling you that you've got an add-on Order Total module named ot_insurance.php that is missing constants from its associated language file.

For the USPS debug, Edit the shipping-module's configuration settings and page down to the very bottom. That's where the USPS debug setting 'lives'.

That is what I did. I edited the shipping module and turned debug on.

There was no file created in the LOGS folder. Does the debug file that starts with USPS go into a different folder?

USPS does not even show up on the screen so I don't think it's even executing the module and that is why the DEBUG is not being created.

Below are the settings: I masked my user-id.

USPS Version Date
2023-07-12 K11i

Enable USPS Shipping
True

Full Name or Short Name
Long

Enter the USPS Web Tools User ID
xxxxxxxxxxxx

Which server to use
production

Quote Sort Order
Unsorted

Handling Fee - US
1.00

Handling Fee - International
5.00

Handling Per Order or Per Box
Order

Decimal Settings
3

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
All Locations

Sort Order
1

All Packages are Machinable?
True

USPS Options
Display transit time

USPS Domestic Transit Time Calculation Mode
CUSTOM

USPS Domestic minimum Length
8.625

USPS minimum Width
5.375

USPS minimum Height
1.625

USPS International minimum Length
8.625

USPS minimum Width
5.375

USPS minimum Height
1.625

Shipping Methods (Domestic and International)
0, 70, 0.00, USPS Ground AdvantageTM, 0, 70, 0.00, Priority MailRM, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, .21875, 0.00, 0, 4, 0.00, First-Class Package International ServiceTM, 0, 4, 0.00, Priority Mail InternationalRM, 0, 66, 0.00, 0, 4, 0.00, 0, 4, 0.00, 0, 20, 0.00, 0, 20, 0.00, Priority Mail Express InternationalRM, 0, 66, 0.00, 0, 4, 0.00, 0, 70, 0.00, 0, 70, 0.00

Extra Services (Domestic)
Certified MailRM, N, USPS TrackingTM Electronic, Y, USPS TrackingTM, Y, Insurance, Y, Priority Mail Express Insurance, Y, Priority Mail Insurance, Y, Adult Signature Restricted Delivery, N, Adult Signature Required, N, Registered MailTM, N, Collect on Delivery, N, Return Receipt, N, Certificate of Mailing (Form 3665), N, Certificate of Mailing (Form 3817), N, Signature ConfirmationTM Electronic, N, Signature ConfirmationTM, N, Priority Mail Express 1030 AM Delivery, N, Certified MailRM Restricted Delivery, N, Certified MailRM Adult Signature Required, N, Certified MailRM Adult Signature Restricted Delivery, N, Signature ConfirmationTM Restricted Delivery, N, Signature ConfirmationTM Electronic Restricted Delivery, N, Collect on Delivery Restricted Delivery, N, Registered MailTM Restricted Delivery, N, Insurance Restricted Delivery, N, Insurance Restricted Delivery (Priority Mail Express), N, Insurance Restricted Delivery (Priority Mail), N

Extra Services (International)
Registered Mail, N, Insurance, Y, Return Receipt, N, Electronic USPS Delivery Confirmation International, N, Certificate of Mailing, N

Retail pricing or Online pricing?
Online

Debug Mode
Logs

Mike Harmon:

Funny how things happen sometimes. We find that UPS also quit support for the old UPS calculator! We loaded the new USPS calculater and it worked with our cart version and PHP version. We can actually get sales completed through PayPal again!

To recap.... our problem was that USPS was not accepting older version of USPS rate calculator addon and a quick upgrade fixed that as well. The UPS that went out at the same time was coincidental and when beta is available for that addon we will install it as well.
Without rates PayPal can not complete and order!
Regarding the UPS shipping module, see https://www.zen-cart.com/downloads.php?do=file&id=2374

@sw1138lr, please describe what actions you are taking to see that the USPS shipping doesn't display and that no SHIP_usps*.log file is created in the site's /logs directory.

Does you site have a /logs directory and, if so, what are its permissions?

lat9:

@sw1138lr, please describe what actions you are taking to see that the USPS shipping doesn't display and that no SHIP_usps*.log file is created in the site's /logs directory.

Does you site have a /logs directory and, if so, what are its permissions?

UPS is on the check out screen and USPS is not. I also added the Flat Rate option and it shows up on the check-out screen. What do you mean what actions? I can see with my two eyes it's not on the screen.

Yes - we have a logs directory. files show up in that directory daily. They are normally names mydebug-99999999-999999.log or myDEBUG-adm-9999999d9999.log

Zen-cart has access to logs folder or the other myDEBUG files would not be in the folder.
I checked the attributes of the folder
Owner permissions - read, write and execute
Group permissions - read, write and execute
Public permissions - read, write and execute
-rw----r--

What are your settings for Configuration :: Shipping/Packaging?

lat9:

What are your settings for Configuration :: Shipping/Packaging?

Country of Origin United States
Postal Code 72223
Enter the Maximum Package Weight you will ship 30
Package Tare Small to Medium - added percentage:weight 30:0
Larger packages - added packaging percentage:weight 30:2
Display Number of Boxes and Weight Status 2
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 2
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

sw1138lr:

UPS is on the check out screen and USPS is not. I also added the Flat Rate option and it shows up on the check-out screen. What do you mean what actions? I can see with my two eyes it's not on the screen.

Yes - we have a logs directory. files show up in that directory daily. They are normally names mydebug-99999999-999999.log or myDEBUG-adm-9999999d9999.log

Zen-cart has access to logs folder or the other myDEBUG files would not be in the folder.
I checked the attributes of the folder
Owner permissions - read, write and execute
Group permissions - read, write and execute
Public permissions - read, write and execute
-rw----r--
The /logs directory permissions should be 755 (rwxr-xr-x); the method that USPS uses to write its logs is different from the PHP error logging.

What version of Zen Cart and PHP is in use?

lat9:

The /logs directory permissions should be 755 (rwxr-xr-x); the method that USPS uses to write its logs is different from the PHP error logging.

What version of Zen Cart and PHP is in use?

v1.5.5a of Zen-Cart with PHP version 5.6

The attributes of the /logs shows the value 755. See screen shot attached.

PM sent.

Just an observation, in case anyone else comes across the same issue.

The rate returned for Ground Advantage is not the actual postage rate. Let me explain.

A 1.2 pound shipment is returning $11 for Ground Advantage using this module.
Using the USPS website postage calculator also returns $11.
Using the USPS website to actually print the postage is $7.85.

I believe the error is on the USPS end, but wanted to post in case anyone is seeing this and wondering about the discrepancy.

I just did a test with no tare, product 6 ounces, and the mod set to retail. Both the mod and USPS report $5.75 from NH to TX.

What are your settings in the mod as to retail vs online? Tare weights?

Are you logging into USPS with your ID before selecting postage or are you using the Retail Postage Price Calculator?

Keeping in mind that Ground Advantage will cost different going in state vs out of state (farther it's going, the more it cost).

When testing USPS set at retail and using non-loggedin USPS, the amounts are the same.

Using Online in the mod results in a lesser fee than straight USPS. If you set to Online, you need to make sure you can purchase the postage at that rate. Things like stamps.com, shipstation, etc. can do that for a fee.

We advise those who can get a discount to set the mod to retail and take off the tare weights UNLESS their packaging is more expensive than the difference between retail and online.

dbltoe:

I just did a test with no tare, product 6 ounces, and the mod set to retail. Both the mod and USPS report $5.75 from NH to TX.

What are your settings in the mod as to retail vs online? Tare weights?

Are you logging into USPS with your ID before selecting postage or are you using the Retail Postage Price Calculator?

Keeping in mind that Ground Advantage will cost different going in state vs out of state (farther it's going, the more it cost).

When testing USPS set at retail and using non-loggedin USPS, the amounts are the same.

Using Online in the mod results in a lesser fee than straight USPS. If you set to Online, you need to make sure you can purchase the postage at that rate. Things like stamps.com, shipstation, etc. can do that for a fee.

We advise those who can get a discount to set the mod to retail and take off the tare weights UNLESS their packaging is more expensive than the difference between retail and online.

Using Retail and tare is 0:0.

Did you test using Zen Cart or the USPS website?

What confuses me is the two different rates from the USPS website. What I get for postage is different than when using the estimator.

jeking:

Did you test using Zen Cart or the USPS website?

Both.

When using Stamps.com, I get 4.31 versus the retail 5.75