missing Index file in my public html

23 Nov 2020, 5:21 PM

#1

scrappy2

New Zenner

Join Date:: Jul 2018
Location:: Colorado
Posts:: 3
Plugin Contributions:: 0

missing Index file in my public html

NOTE: I am not sure of my version of zen cart

my website is: scrappyclipartcentral.com

my website is hosted with godaddy, and I went in yesterday to work on my site and I got this error message.

Forbidden
You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Their tech said that I am missing the index file in public_html

Question is - where do I find the index file to add to the public_html?

I don't know how how it may have gone missing!

Edited: trying to do a restore now.

TIA

Nancie

23 Nov 2020, 8:13 PM

#2

swguy

Administrator

Join Date:: Feb 2006
Location:: Tampa Bay, Florida
Posts:: 10,729
Plugin Contributions:: 56

Re: missing Index file in my public html

How to determine your Zen Cart version:

https://docs.zen-cart.com/user/first_steps/version/

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23 Nov 2020, 9:28 PM

#3

scrappy2

New Zenner

Join Date:: Jul 2018
Location:: Colorado
Posts:: 3
Plugin Contributions:: 0

Re: missing Index file in my public html

thanks for the reply, but this only works if I can get into my site.

23 Nov 2020, 10:47 PM

#4

dbltoe

Totally Zenned

Join Date:: Jan 2004
Location:: N of San Antonio TX
Posts:: 9,866
Plugin Contributions:: 19

Re: missing Index file in my public html

If you can FTP to the site, look in /includes/version.php for the info.

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