Zelle Payments [Support Thread]

split63:

Another nice feature would be to provide a small configurable discount for Zelle users, since there is not the usual transaction fees. Essentially the idea would be to show a discount on the payment page to encourage the use of Zelle over other options. I suspect this would not be an easy add.

... and another good idea, tracked via this GitHub issue: https://github.com/lat9/zelle/issues/4

So far, Zelle has been working out fine. However, the only problem is customers place the order, then don't send the payment.
We have to email some of them to make them aware that the order is not yet complete.

Need a custom confirmation email for Zelle, that has a different subject line, like "Order XXXXX received, Payment Pending"
Then in the body of the email, the section regarding Zelle and how to perform the payment is not pronounced....needs attention grabbing formatting.

This plugin can be easily modified for Venmo payments. Just change every instance of Zelle to Venmo.

What would I need to change to get the Order confirmation email for Zelle, to include the word "PENDING" in the subject line?

split63:

What would I need to change to get the Order confirmation email for Zelle, to include the word "PENDING" in the subject line?
Make a template-override copy of the payment method's language file (from /includes/languages/english/modules/payment/zelle.php to /includes/languages/english/modules/payment/YOUR_TEMPLATE/zelle.php) and make your changes in the template-override.

lat9:

Make a template-override copy of the payment method's language file (from /includes/languages/english/modules/payment/zelle.php to /includes/languages/english/modules/payment/YOUR_TEMPLATE/zelle.php) and make your changes in the template-override.

lat9:

Make a template-override copy of the payment method's language file (from /includes/languages/english/modules/payment/zelle.php to /includes/languages/english/modules/payment/YOUR_TEMPLATE/zelle.php) and make your changes in the template-override.

I'm more of a tweaker.....I can tweak code that is already there, but adding new for Zelle.... its not likely. I looked thru the files and could see where the body of the email was altered, but not the subject
I know that Zen has this override architecture.... but I never have used it

The problem with Zelle, is customers don't look at the email confirmation. At checkout, they have an expectation that they will be taken to some page to complete their Zelle transaction. So much so, that we get people repeating order, figuring the 1st did not go thru, since they were never asked to complete their Zelle purchase. We have also found that Many select Zelle without even knowing what it is.

A simple patch would be to alter the email confirmation subject line to include the words "pending" or "on hold", "action required", etc.
Can someone point me to an example of a subject line change in any other plugin?

split63:

The problem with Zelle, is customers don't look at the email confirmation. At checkout, they have an expectation that they will be taken to some page to complete their Zelle transaction. So much so, that we get people repeating order, figuring the 1st did not go thru, since they were never asked to complete their Zelle purchase. We have also found that Many select Zelle without even knowing what it is.

A simple patch would be to alter the email confirmation subject line to include the words "pending" or "on hold", "action required", etc.
Can someone point me to an example of a subject line change in any other plugin?
What Zen Cart version?

lat9:

What Zen Cart version?

Zen Version: 1.57c

Edit a template-override version of /includes/languages/english/checkout_process.php, making the changes below. That'll add the "Action required:" prefix to the order's subject if the order was paid via Zelle.

define('EMAIL_TEXT_SUBJECT', (isset($_SESSION['payment']) && $_SESSION['payment'] === 'zelle') ? 'Action required: Order Confirmation' : 'Order Confirmation');
//define('EMAIL_TEXT_SUBJECT', 'Order Confirmation');

Does the last half of that new statement

 ? 'Action required: Order Confirmation' : 'Order Confirmation'

Cover the case where it is not Zelle, such that it defaults to the original statement of just "Order Confirmation"?

lat9:

Edit a template-override version of /includes/languages/english/checkout_process.php, making the changes below. That'll add the "Action required:" prefix to the order's subject if the order was paid via Zelle.

define('EMAIL_TEXT_SUBJECT', (isset($_SESSION['payment']) && $_SESSION['payment'] === 'zelle') ? 'Action required: Order Confirmation' : 'Order Confirmation');
//define('EMAIL_TEXT_SUBJECT', 'Order Confirmation');

That seems to be working.   Thanks so much

Cindy, has any testing on this been done for ZC 2.0? Zelle is one of our normal payment methods but we have never used it for the online store.

g2ktcf:

Cindy, has any testing on this been done for ZC 2.0? Zelle is one of our normal payment methods but we have never used it for the online store.
While I haven't tested, a quick code review say "It should". Note that it's similar to a check/moneyorder type payment; the customer takes your Zelle account information (posted once an order is complete) and has to make that transfer separately.

lat9:

While I haven't tested, a quick code review say "It should". Note that it's similar to a check/moneyorder type payment; the customer takes your Zelle account information (posted once an order is complete) and has to make that transfer separately.

Great! That works for us. Our bank has Zelle built in so it makes this an easy payment system to add. I will add it to my sandbox account and check it out.

lat9:

While I haven't tested, a quick code review say "It should". Note that it's similar to a check/moneyorder type payment; the customer takes your Zelle account information (posted once an order is complete) and has to make that transfer separately.

Yes, just tested and it works just fine. As other's have mentioned, changing the email to SHOW that an additional step is needed I think is a good thing. I will work on that next. Thank you!

v2.0.0 of the Zelle payment module is now available for download: https://www.zen-cart.com/downloads.php?do=file&id=2301

Using the zc158+ lang.zelle.php, which requires zc158+ for operation. If you're still on zc157, continue to use v1.1.0.