Email settings and server changes

Won't work well without that setting.

Interesting that it worked fine until this week without any change there. Changed now, so looking forward to the next sale to see if everything works.

swguy:

I am seeing issues like this (DKIM/SPF, etc.) more and more frequently.

Thanks to the work of @dbltoe and others, we have some good documentation on this topic:

https://docs.zen-cart.com/user/email/advanced_email_troubleshooting/#11-spf-dkim-and-dmarc

Thanks. Will look at it.

It LOOKS like that last detail (email transport) was the issue. One transaction came through, and the invoice was sent to me.

Thank you.

Yep!

The wrong transport method is like not having the computer plugged in.

I apologize for not mentioning it from the beginning. I sometimes forget my own mantra*. You can have a PhD in keyboard and not know a :censored: thing about mouse!

*I sometimes skip the beginning step on the forum but will remember that most are not familiar with the same areas.

Alolng with swguy, I learned today how to bring up a category in a new window while in the admin. Just over 18 years and learned it only today thanks to torvista.

I'm forced to be on a lot of forums. This forum is second to none!

Along with swguy, I learned today how to bring up a category in a new window while in the admin. Just over 18 years and learned it only today thanks to torvista.

Coming to the documentation shortly.

My challenge is that the PHP setting for the transport method has probably been there for 10 years because I never knew it even existed, so I couldn't know that it needed to be changed.

In any case, I knew I would get an answer in this forum!

Unsure if I messed up something but had other issues to address on the Cloudflare front, so with their help and my host help, the spf has been changed to this:

v=spf1 ip4:23.235.194.63 include:spf.mandrillapp.com ?all

Initially, we went down to

v=spf1 ip4:23.235.194.63 -all

but was told that since I am using MailChimp, I had to add the

include:spf.mandrillapp.com ?all

I NEVER had that before, and it worked fine (but I had PHP for transport method and it worked fine until recently so I can't rely on that).
Now, I got another transaction without the invoice, so I am unsure if it is a fluke, a delayed email or if I am back to the same issue.

What do you know about that ?

include:spf.mandrillapp.com ?all

Is it necessary? Is it blocking something else?

OK, I THINK I might have found the issue. Yesterday, I had the hostname changed from a "generic" vps66728.inmotionhosting.com to a "brand" name vps.scrapbookcampus.com but had not changed it inside the Zencart settings.

Could this have been the issue?

I am now waiting for another transaction to see if it will now go through.

SUCCESS!
One transaction came through with the invoice too.

So I guess it is important to have the correct hostname!

I have had my VPS hosting migrated this week, and it has caused issues all around. Today, I noticed one invoice not coming through, so I came back to this thread (as I didn't remember what was discussed over a year ago). The hostname has changed, so I changed it in the SMTP, but now, is there a way to test if it will work or do I just have to wait for the next purchase to come up?

CaroleAs:

I have had my VPS hosting migrated this week, and it has caused issues all around. Today, I noticed one invoice not coming through, so I came back to this thread (as I didn't remember what was discussed over a year ago). The hostname has changed, so I changed it in the SMTP, but now, is there a way to test if it will work or do I just have to wait for the next purchase to come up?
The docs are your friend.

https://docs.zen-cart.com/user/email/emails_not_received/#testing-email

Thanks :)
I typically don't even know what I am looking for.

It seems to work now, so thank you.

Last week, after I had fixed all the issues related to a server migration, they surprised me with an IP change (I guess they moved some things again). I thought i was done, but nooooo.

The server name was not changed so that is good. However, since that day, one particular customer no longer receives the emails from the store. She gets the Paypal confirmation, but not the order confirmation.

I am now unsure where to check. The order confirmation is rejected by her email provider, and the message states this:

host smtp-in.sfr.fr [93.17.128.123]
SMTP error from remote mail server after end of data:
550 5.7.1 Email 4W5zwP3yKKz1wB38y rejected per SPAM policy

Everywhere I try to figure out what that error means, seems to point to the SPF, but I had it set correctly (this is the ONLY customer who experiences that).
Now, the store is on one server (with a shared plan) but all emails are supposed to go through a different server (where I have a VPS) to prevent the multiple blacklisting the shared server causes.

So I have a few different IP listed in the SPF for Cloudflare, including the one for where the store is located, where the emails should go through (with the server name listed in the Email options).

Is there anywhere else that the IP should be checked?

The key here may be the IP change. Make sure the IP in your spf was replaced with the new and go to mxtoolbox.com to make sure the world is seeing it correctly.

dbltoe:

The key here may be the IP change. Make sure the IP in your spf was replaced with the new and go to mxtoolbox.com to make sure the world is seeing it correctly.

Everything looks fine with mxtoolbox.com.
I'll wait for the customer's next purchase in case it was just a hiccup.