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Removing people from Newsletter Subscribers list

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8 Mar 2023, 7:20 PM
#1
fuffleman avatar

fuffleman

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Removing people from Newsletter Subscribers list

Hi.
I've sent my first ever email to people in my "All Newsletter Subscribers" list.
I have had someone request to unsubscribe.
I can't find a way to get to the list of subscribers to remove them.
Any help welcomed.
I am the owner of the website (https://www.fudgeheaven.co.uk) but not very tech savvy.
The version I'm using is v1.5.1

Thanks
Gaz

8 Mar 2023, 8:09 PM
#2
swguy avatar

swguy

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Re: Removing people from Newsletter Subscribers list

You can update their customer record in Admin and turn off their subscription.
(They can do this too in their My Account page.)

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9 Mar 2023, 6:28 AM
#3
fuffleman avatar

fuffleman

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Re: Removing people from Newsletter Subscribers list

Thanks for the prompt reply.
I'm on that page and can see I have 531 subscribers.
It's not clickable though for me to be able to do anything.

9 Mar 2023, 8:54 AM
#4
simon1066 avatar

simon1066

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Re: Removing people from Newsletter Subscribers list

FuffleMan:

Thanks for the prompt reply.
I'm on that page and can see I have 531 subscribers.
It's not clickable though for me to be able to do anything.

I wonder if you might not be on the correct page.

You need to go to the customer's details in Admin and unsubscribe them from there.

Admin > Customers > Customers > Select the relevant customer > Click Edit in the right-hand pane > At the bottom of the next, Customers, page there's a Newsletter field where you can select Unsubscribed (don't forget to click Update when finished).

Simon

9 Mar 2023, 12:26 PM
#5
swguy avatar

swguy

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Re: Removing people from Newsletter Subscribers list

Also, you might be getting to where you should consider an email service provider for newsletters. Congrats on getting to 531 subscribers!

https://docs.zen-cart.com/user/email/newsletters/

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9 Mar 2023, 4:33 PM
#6
fuffleman avatar

fuffleman

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Re: Removing people from Newsletter Subscribers list

Thanks Simon.
That did the job.

9 Mar 2023, 4:33 PM
#7
fuffleman avatar

fuffleman

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Re: Removing people from Newsletter Subscribers list

Thanks.