My IP is blocked by cloudfare - cannot access www.zen-cart.com

Hi all,

I'm back once again testing out zen cart after having a 10 year long break. Nice to be back!

However, cloudflare is blocking my IP so I can only access https://www.zen-cart.com from my phone on 4G. How do I go about unblocking me?

Thanks :)

Peter

Yes, cloudflare may be blocking things if prior (not necessarily by you) malicious activity has been detected from your ISP.

I'll need your IP address to investigate and see whether it's an "old" (potentially obsolete) block, or if it's a current concern, and then determine a resolution.
You can post it here, or Private Message it to me if you like.
It can be the IP on the same screen as the Cloudflare Ray ID being shown with the "you're blocked" message.

I have the same problem, it is very annoying, I can neither load the support site, nor the add-on’s page.
Cloudflare Ray ID: 9963458799006a9a
IP:81.214.xxx.xx

Interestingly, I can get almost everywhere with no problem. However, going to Community > Members' List and clicking on any member's User Name gets me blocked.

I was getting blocked by clicking on any forum thread this morning - however it all seems back to normal now.

Yep, it's back.

The intermittent blocks should be fixed now.

My Edge browser is suddenly being blocked by ZenCart.
I can access through Google Chrome, same ip address, so it doesn't make sense that it is just the Edge browser being blocked.
Initially it happened when I clicked on the "Support" button from the Admin page.
I have cleared cookies and cache and restarted but still same issue.
I haven't personally changed any settings in Edge, maybe from an update that occured automatically.

At the bottom of that block page there's a "Ray ID". If you share it I can correlate it to the "why".

Hope you don't mind me jumping in. I too am being blocked using Edge by Cloudfare. The Ray ID is: a0dca88b7de96a82. Can you lend a hand?

Some additional information.
It is Edge User Agent that is the issue.
Edge is sending "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36 Edg/149.0.0.0"

but this one works "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36 Edge/149.0.0.0"

Were you able to resolve it? If so, would you mind sharing the steps taken to fix?

chuckrey:

Hope you don't mind me jumping in. I too am being blocked using Edge by Cloudfare. The Ray ID is: a0dca88b7de96a82. Can you lend a hand?
Hi @chuckrey; is this still a problem today?

Hello Zen Cart Admin Team,

We have been using Zen Cart for the past few years; but our local network has been entirely blocked by Cloudflare for the last few months. We are currently forced to route through a VPN to access this site.

Please review our network metrics in your Cloudflare WAF logs to check if our ISP pool can be adjusted or removed from the block:

Our ISP: Reliance Jio (India)

Blocked IPv4: 49.43.251.86

Blocked IPv6: 2405:201:e010:e13a:65d9:7e63:1295:a62f

Sample Ray IDs: a5717c614eb3ce57 / a5718d74dd3e2823

Thank you for your assistance!