Setting all downloads to not expire

In my store, I offer digital downloads of scripts for PaintShop Pro. To me, there is no need to limit the duration of the downloads. I have no reason for the links to expire.

For now, I set the Expiry Days to 0 (which should be unlimited), but it does not always behave that way, as occasionally, some people will email me because their download link expired. Is that the incorrect way to go?

Also, is there a way to set that 'unlimited' number of days for ALL past products? If so, how?

I know this is an older post, but I wonder why my links still expire.
I always set the expiring to 0 (unlimited), however, customers still email me because their links have expired. Is there something else I should do?

It is because the download max days are stored on an order-by-order basis.
So only new orders will get the new setting. Existing orders have the settings that were set at the time of their order.
You would have to go into the orders_products_download table and set the download_maxdays column to 0 for every order.

barco57:

It is because the download max days are stored on an order-by-order basis.
So only new orders will get the new setting. Existing orders have the settings that were set at the time of their order.
You would have to go into the orders_products_download table and set the download_maxdays column to 0 for every order.

Why would it be "per order" if I need to enter the number of days until expiration when I set up individual products?

But what you describe does not really happen. For example, I had a big sale in April. All the products are already set for 0 days to expiration, yet, some customers emailed me since, while they didn't have time to download their large purchase immediately, saying that now, some products are expired (not all).

I have been setting the download expiration when I upload my products in the store for a couple of years now. And I had someone change all the previous products to not expire, but they still do.

In your Admin > Configuration > Attribute Settings, are Download Expiration and Number of Downloads Allowed both set to zero?

Also, make sure your three settings for Downloads Controller are set properly to match your payment module. If you have created a different status, it may not match what's in the admin config.

dbltoe:

In your Admin > Configuration > Attribute Settings, are Download Expiration and Number of Downloads Allowed both set to zero?

I have the Download Expiration set to 0 but why would I set the Number of downloads Allowed to 0?

dbltoe:

Also, make sure your three settings for Downloads Controller are set properly to match your payment module. If you have created a different status, it may not match what's in the admin config.

I am using the default values for all those.

You are correct. Should have just been Download Expiration.

You didn't let us know all the deets the posting tips ask for. Mind telling us version, PHP, mods, etc?

dbltoe:

You are correct. Should have just been Download Expiration.

You didn't let us know all the deets the posting tips ask for. Mind telling us version, PHP, mods, etc?

Sorry for missing those details.
I am using v1.5.7c
PHP Version: 7.4.33 (that is what shows in the zencart backend (even though on my host panel it is set to PHP 8.3)
As for mods, i have a few but mostly for language, one-page checkout, and Stripe.

Would this help?

barco57:

It is because the download max days are stored on an order-by-order basis.
So only new orders will get the new setting. Existing orders have the settings that were set at the time of their order.
You would have to go into the orders_products_download table and set the download_maxdays column to 0 for every order.
Right, it has nothing to do with the number of downloads allowed.

To set downloads as "unrestricted" for all ordered products (once you've set Attribute Settings :: Download Expiration (Number of Days) to 0 (no limit)), you can copy/paste this into your admin's Tools :: Install SQL Patches (after you've created a backup of the database):

UPDATE orders_products_download SET download_maxdays = 0;