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Product notifications box disappears when a customer logs in

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30 Dec 2025, 11:02 PM
#1
lance_turner avatar

lance_turner

New Zenner

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Jul 2016
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Product notifications box disappears when a customer logs in

On my store (ledsales.com.au), which uses the standard Responsive Classic template on 1.5.8, when a customer is not logged in they can see the Product Notifications box just fine (see bottom right of image):
Attachment 21113

But when they log in, that box disappears for all products:
Attachment 21114

Tried this on my test accounts and it happens every time.

I had a look and there seems to be no setting that would cause this, and it also happens on the Specials box, but not the Featured or New Products boxes. I changed the sort order of the Product notifications box to move it up the list, and also turned off the Shopping cart box, in case there was a limit to the number of boxes that can be displayed there, but it still didn't fix it.

Couldn't find it as a bug doing a search, any ideas on this would be appreciated...

31 Dec 2025, 2:23 AM
#2
dbltoe avatar

dbltoe

Totally Zenned

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Re: Product notifications box disappears when a customer logs in

By default, the system is set up so that users can manage such things from their account page.

https://docs.zen-cart.com/user/products/product_notification/

31 Dec 2025, 7:32 AM
#3
lance_turner avatar

lance_turner

New Zenner

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Jul 2016
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Re: Product notifications box disappears when a customer logs in

Thanks, that was the problem, but seems it's off by default and users would have to know to turn it on? That seems an odd choice, should be on by default?